GTM Operations Manager, Udemy
Platform for online educational courses
Job no longer available
Platform for online educational courses
1001+ employees
Job no longer available
1001+ employees
Company mission
Udemy's mission is to improve users' lives through learning. Its online platform gives customers - from students and entrepreneurs to governments and organisations - access to hundreds of thousands of educational courses.
Role
Who you are
- 3+ years experience in GTM operations, and/or Partner Operations
- Experience administering GTM tools such as Salesloft, Zoominfo, Dun & Bradstreet, etc
- Salesforce knowledge: complex dashboards and reports, custom report types, calculated fields, workflows
- Familiarity with Salesforce CPQ, or other CPQ or Q2C tools
- Exceptional quantitative and MS Excel skills (sumifs, index/match and vlookup, table formulas)
- Experience working closely with senior leaders in a SaaS B2B business
- Get-it-done mindset. You are not afraid to roll up your sleeves and do what it takes to get the job done
- Strong analytical skills to work on complex business issues with minimal supervision
What the job involves
- Design, implement and project manage the business and operational systems and processes for our direct sales GTM initiatives (50% of your time) and our partner programs and ecosystem (50% of your time)
- Build the Partner infrastructure (e.g. determine the ideal inbound lead flow process for our partner program and ensure an optimized process is in place)
- Partner with our cross-functional teams to establish, document, and define business requirements, metrics and KPIs
- Work with our Business System team to optimize SFDC functionality and help create a SFDC roadmap and potential future products/integrations
- Regularly assess GTM tools roadmap to identify scalable solutions to meet current and future business needs
- Establish yourself as a cross functional resource to identify, design and implement business processes that increase productivity and remove bottlenecks
- Maintain data integrity by identifying and fixing data abnormalities and instilling data quality standards across all data related activities e.g. list pulls, list uploads, etc
Our take
With over 40 million students, and a set of specialist upskilling programmes (especially for businesses and governments), Udemy has become a leading virtual education provider for students and businesses alike.
They've been smart in spreading their short-courses across various sectors. In particular, capitalizing on the adult re-training stream may have helped them stay the course through the Covid-19 Pandemic. This is by no means a given, as competitors Udacity, Kano, and Lynda have recently faded out of sight or belt-tightened through re-structuring.
In late 2020 Udemy raised $50 million, taking their valuation to over $3 billion. They intend to continue global expansion, with suggestions they may branch out with acquisitions that complement their current course offerings. Udemy do not currently offer language learning, for example, and are unlikely to successfully compete with market-dominant language tools like DuoLingo. Such strategic growth could see them continue to lead an exciting and developing market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Nov 2020
$50m
Feb 2020
$50m
Total funding: $273m
Company benefits
- Company stock options
- Free Udemy subscription
- Gym discount
- Work from home opportunities
- Health insurance
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Eren Bali
(Chairman)Having worked as a Developer for Gunlukbasin.com, Dovetail.tv, and BitGravity, Eren co-founded Eofer in 2005 and then Knowband in 2007. After 3 years at speeddate.com as a Founding Engineer, they co-founded Udemy in January 2010. They now serve as Chairman as well as being CEO of Carbon Health.
Gregg Coccari
(CEO, not founder)They have previously been President and CEO at Teleflora, NetQuote and Futuredontics. They left their role as CEO at Stella and Chewy's to join Udemy as CEO in 2019.
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