Customer Success Engineer, TigerGraph
$120-150k
Office located in Redwood City, CA
Scalable graph analytics platform
Job no longer available
Scalable graph analytics platform
201-500 employees
Job no longer available
$120-150k
Office located in Redwood City, CA
201-500 employees
Company mission
To uncover meaningful, actionable, real-time insights from data.
Role
Who you are
- Bachelor's degree in computer science or related field. Equivalent years of experience may be substituted for degree requirement
- Minimum 5 years experience working in customer-facing technical roles (in Pre-sales, Customer Success, consulting, or related engineering discipline)
- Ability to travel up to 15% of the time
- Experience at a SaaS company or with cloud architectures
- Outstanding communication and customer relationship skills
- Languages: GSQL, Python, or SQL
- Excellent organization skills and ability to multitask in a fast-paced startup environment
- Familiarity with the end-to-end data analytics workflow
- Good understanding of databases and data warehousing
- Demonstrated analytical and problem solving skills, particularly those that apply to a 'big graph' environment
- Fluency with cloud services such as AWS or Azure preferred
- Fluency with distributed platforms (Kafka, Kinesis, TigerGraph etc.) preferred
- Experience working with large scale data processing services (Hadoop/Spark) preferred
- Background in machine learning or working with ML tools and services preferred
What the job involves
- Customer Success Engineers at TigerGraph serve as the trusted technical advisors for our customers
- Drive business value, offer advice, and grow accounts
- This position is dynamic and highly cross-functional. Armed with key customer insight and knowledge, a Customer Success Engineer must regularly work with the sales, product, engineering, support, and marketing teams
- Manage the customer lifecycle for an assigned number of accounts. You will need to build relationships with them and regularly engage by presenting product roadmaps and executive briefings, running QBRs, managing escalations, and conducting regular status calls
- Learn and become a TigerGraph expert! Customers will look to you for advice and expertise
- Strategize and identify new use cases to grow accounts. Find areas where TigerGraph can provide the most business value that will drive renewals
- Engage with the product team to drive customer requests and influence our roadmap
- Liaise closely with the technical support team and other core TigerGraph teams to ensure that customer requests and escalations are resolved
- Identify and achieve targets on renewal rates, customer satisfaction, expansions, upsells, and new opportunities in assigned accounts
- Develop TigerGraph champions and generate customer references for the marketing team
- Be a true proponent of customer advocacy
- Work with the marketing team to organize and host customer advisory board
- Other duties as assigned
Our take
TigerGraph specialises in graph databases, powerful databases that can connect multiple data points at once. Purpose-built to manage large amounts of highly connected data, it's flexible and easily scalable, and widely preferred over traditional relational databases.
TigerGraph's substantial funding has enabled its expansion, and it now supports Google Cloud Platform workloads. This has uniquely positioned TigerGraph as the only distributed graph database available as SaaS on all major cloud platforms. Additionally, TigerGraph now integrates connectors for Snowflake and Salesforce Tableau, further enhancing customer options. GraphStudio, a graphical user interface for TigerGraph DB, brings together all aspects of graph database analysis into one application specifically created for ease of use.
TigerGraph is currently the fastest graph database in the world, ahead of competitors such as Neo4j, ArangoDB and Redis, a position the business will no doubt be eager to maintain as it is a key differentiator.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-55% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$105m
SERIES C
Sep 2019
$32m
SERIES B
Total funding: $194.2m
Company benefits
- Putting money in your bank with competitive pay and attractive equity
- The best health, dental and vision insurance to keep you healthy
- Catered lunches and a well-stocked kitchen
- Take time off when you want and recharge your batteries
- Fun environment with team outings and a recreation lounge, including ping-pong and foosball
Company HQ
Redwood Shores, Redwood City, CA
Leadership
Yu Xu
(Founder & CTO)Dr. Xu received their Ph.D in Computer Science and Engineering from the University of California San Diego. Prior to founding TigerGraph, Dr. Xu worked on Twitter’s data infrastructure for massive data analytics. Before that, they worked as Teradata’s Hadoop architect where they led the company’s big data initiatives.
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