Bilingual Client Success Associate, PromisePay
Spanish Speaker
$25/hour
Office located in Fairfield, CA
Payments platform for government & utilities debt
Job no longer available
Payments platform for government & utilities debt
101-200 employees
Job no longer available
$25/hour
Office located in Fairfield, CA
101-200 employees
Company mission
PromisePay's mission is to bring flexibility to government and utility payments.
Role
Who you are
- Fluent in Spanish and English with excellent comprehension and professional verbal and written skills in both languages. Ability to switch between languages in both verbal and written communication while maintaining a high level of professionalism and support for our clients
- Compassionate: you can understand and empathize with our clients, some of whom are in difficult financial situations. You’d never treat them with anything less than the utmost respect
- Naturally positive and high-energy: you bring your best self to work every day
- A fast and effective problem solver: you’re able to quickly understand what is needed and get the job done excellently and efficiently
- Thick-skinned: you can handle all kinds of different personalities and moods with grace; you’re energized by turning frustrated or distressed clients into hopeful ones
- Reliable, punctual, and someone who always follows through
- Tech savvy: you’re adept at learning new tools and technologies
- Experienced with a changing environment: you don’t mind learning new workflows, pivoting quickly as needed and going with the flow of a fast-paced start-up
- A good team player who people like working with
- Resourceful and an ‘expert learner.’ You’re naturally curious and good at figuring new things out
- Good at spotting patterns and issues – and comfortable sharing them with your manager
- Possessed of a strong work ethic: you love to work and are motivated by a job well done
- Vaccinated against Covid-19 (required)
- Time Requirement: Full time. (5) 8-hour shifts with the ability to work any scheduled shift from 4:50am to 7pm(PST)
What the job involves
- Handle inbound inquiries via phone, email, or text
- Guide new clients gracefully but swiftly into Promise’s services, then move on to the next
- Flag any escalations or areas of concern to the appropriate party in a timely fashion
- Handle outbound outreach as needed
- Track outcomes and document other data in management systems and spreadsheets for accurate data analysis and reporting
- Assist new team members as they learn the systems, scripts, and product offering and we continue to grow the team!
Our take
The past few years have been rough on household finances, but especially so for those without a financial buffer. Billing for government services like utilities and commercial licences are punishingly inflexible. One late payment can spiral into an inability to work, shelter, or feed your family. PromisePay is offering a much-needed solution: a plug-and-play service that arranges interest-free payment plans for those unable to settle bills for government debt.
It’s both a kinder and more realistic approach to missed payments: people on the whole don’t skip because they don’t want to pay, but simply because they can’t. Offering a manageable means of doing so has allowed PromisePay to reduce delinquencies and improve recovery rates to over 95%, along with reducing the size of penalty fees for debtors. This letter point has tempted on board a rapidly swelling roster of paying government customers eager to improve their loan returns.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Glassdoor (5)
Company
Funding (last 2 of 5 rounds)
Apr 2017
$20m
GROWTH EQUITY VC
Jun 2016
$10m
SERIES A
Total funding: $32.3m
Company HQ
Old Oakland, Oakland, CA
Leadership
Diana Frappier
(Co-founder)A practising attorney at the Law Office of Diana T Frappier for over 25 years, who was previously also COO at Green For All.
Phaedra Ellis-Lamkins
(Co-founder)Previously an executive officer at the South Bay AFL-CIO Labor Council, alongside work as executive director at Working Partnerships. Subsequently served as CEO of Green For All, and spent time as head of care at Honor.
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