Relationship Management Director, Acin
3 days a week in office
AI driven risk control platform
Open for applications
AI driven risk control platform
21-100 employees
Open for applications
3 days a week in office
21-100 employees
Company mission
To revolutionise the financial industry’s approach to non-financial risk management.
Role
Who you are
- Demonstrated experience operating at a senior level in a client-facing or relationship manager role managing a small portfolio of high value accounts either within a bank or within the financial services practice of a consulting firm / analytics company
- Demonstrated experience of first-class client focus, relationship building, problem solving and teamwork. Ability to determine a client’s goals / objectives, desired outcomes and success measures, predict roadblocks and address them before they even occur
- Demonstrated experience significantly growing account revenues and/or achieving new sales targets using a strategic and consultative sales approach
- A strong understanding of the banking industry (in particular Corporate and Investment Banking, Retail Banking)
- Proven ability to work in a demanding environment, managing multiple projects simultaneously and meeting tight deadlines
- Effective, sharp, clear and succinct communication skills, both verbal and written, and the confidence to manage challenging dialogues
- Strong data analysis, storytelling and presentation skills, with the ability to present to senior client stakeholders efficiently and compellingly
- Demonstrates strong ability and desire to collaborate with colleagues to achieve client and company goals
- Experience of mentoring and/or line managing small teams to achieve excellence
What the job involves
- You will be responsible for managing and commercially expanding relationships with one or more of Acin’s clients, who are top tier banks
- You will be the interface between the bank(s) and Acin across the entire relationship
- You will collaborate closely with teams across the organisation in order to provide a consistently high level of service to our clients
- You will also be responsible for mentoring and developing more junior team members
- Build relationships with Acin’s bank clients, managing day-to-day interactions while developing new relationships and contacts to expand the network across the organisations, identifying and realising new commercial opportunities to drive company growth
- Analyse accounts performance and industry trends to advise senior leadership on strategies and risks
- Support the Head of Relationship Management in setting the strategic direction of the accounts to drive growth
- Develop relationships to a ‘partnership’ engagement, establishing a trusted strategic advisor relationship with each client at a senior level (e.g. Chief Controls Officer) thereby ensuring success and growth
- Drive increased engagement between the clients and Acin, ensuring clients are satisfied with the services they receive, we deliver desired outcomes and to improve upon any areas of dissatisfaction
- Be the voice of the client. Gather their requirements and feedback and communicate this to the Product and Tech teams to influence the continued development of the product offering, acting as an advocate for your clients
- Work with key stakeholders in the bank to support materials required for internal committees or regulatory responses
- Own project management throughout the life cycle from a client commercial agreement to end-delivery, collaborating both with clients and colleagues to align different stakeholders to a common agenda and timeline; execute the plan with excellence coupled with strong communication across stakeholders
- Present and lead client meetings in multiple different forums, including:
- Regular QBRS - on and off-site meetings to understand and discuss a client’s business requirements and business issues and explore how the product can help address and resolve these issues
- Assist Intelligence & Analytics team meetings to deliver the analysis, insights and value to key stakeholders, including co-ordinating follow-ups after meetings, managing timely responses to follow up questions and prioritising requests
- Formal and informal review meetings to seek client feedback
- Drive client adoption, value and outcomes leading to renewals of engagement, expansion of scope, and advocacy of Acin
- Become a product expert on the Acin platform and keep up to date with the evolution of our products and services
- Leadership and mentorship of more junior members of the relationship management team, supporting their development in line with business needs
- Assist with the development of client materials, including educational, marketing, and sales presentations
- Constantly improve your industry knowledge through webinars / events / readings
Salary benchmarks
Our take
In the years since the global financial crisis, financial institutions have made substantial investments to upgrade their risk management programs and comply with ever more stringent regulatory requirements. While most institutions are well set to manage market, credit and liquidity risks, the need to enhance management of non-financial risk is becoming ever more apparent.
Acin is setting out to build a brand-new infrastructure for operational risk management. It's a challenging mission, and will involve redefining the way some of the world’s biggest financial services companies and banks work with data. Yet the company has made impressive progress. Based on a network of peers, Acin’s data protocols connect a bank’s risk control data across their firm and industry, creating huge efficiency savings across the bank both in front and back-office operations.
Acin is now positioned as a strong digitisation option for financial services, and has attracted funding from JP Morgan, Citi, BNP Paribas, Barclays, and Lloyds Banking Group. They will be using this investment to develop new products and enter new fields across the financial services sector.
Steph
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (2 rounds)
Dec 2022
$24m
SERIES B
Sep 2020
$10.8m
SERIES A
Total funding: $34.8m
Company benefits
- 25 days annual leave plus bank holidays
- Hybrid working options. We currently we have offices in Farnborough and Central London
- Enhanced maternity and paternity leave policies
- Private healthcare for you and your family with Axa Healthcare
- Employee Assistance Program
- Share options – we like to offer our employees a stake in our success
- Perkbox
- Access to cutting edge tools and technologies
- A company pension to help save for your future
- A strong team culture where successes are celebrated together
Company HQ
City of London, London, UK
Leadership
Paul Ford
(CEO)Previously COO of both Credit Suisse and Barclays Wealth and Investment Management, they also served as a Captain in the Royal Engineers for over 4 years.
Share this job