Account Manager, ZigZag Global
Product returns management portal
Job no longer available
Product returns management portal
101-200 employees
Job no longer available
101-200 employees
Company mission
To reduce the cost, waste and friction associated with returns, boost customer loyalty and make retailers more profitable and sustainable.
Role
Who you are
- Account Management and client focused solutions experience
- Logistics/SaaS Sector experience is essential
- Ability to manage multiple projects and relationships simultaneously
- Strong analytical and problem solving skills, with a customer centric approach to resolutions
- Strong commercial acumen and negotiation skills with demonstrable skills in identifying and capitalising on revenue growth opportunities whilst mitigating areas of exposure
- Professional client facing skills, including confidence in presenting to senior stakeholders
- Self-motivated, driven and tenacious
What the job involves
- Be the key point of contact and information for a portfolio of clients
- Confidently monitor and proactively improve the commercial standing of the client portfolio, through analysing trends and capitalising on revenue opportunities and areas of potential exposure
- Ensure the smooth day to day running of accounts: raising, resolving or escalating issues as appropriate and relentlessly chasing down results
- Prepare and distribute regular reports and updates on client’s performance, risks, issues and opportunities
- Lead and shape regular review meetings, preparing updates and taking ownership of actions
- Undertake project management of key client initiatives, ensuring present and future client requirements are known and internal resources are allocated to support
- Demonstrate a willingness to go above and beyond the key responsibilities of the role
- Help train and develop Account Coordinators
- Bring the voice of the customer into the business and influence projects and priorities with a customer lens
Salary benchmarks
Our take
ZigZag Global is helping retailers streamline their returns process with a branded returns management portal that lets them create customer-friendly solutions without the need for costly in-house engineering. It's an efficient way to manage returns while maintaining a smooth customer experience.
Today, returns are a big challenge for retailers, with around 15% of items being returned across both physical and online stores. In eCommerce, that figure jumps to 40%. This puts pressure on retailers to manage reverse logistics effectively, ensuring they can keep customers satisfied while also maximizing the value of returned goods through restocking.
Since its founding in 2015, ZigZag has built an impressive roster of customers, including Dorothy Perkins, Oakley, and Selfridges & Co. Following its acquisition by NYSE-listed Global Blue, a leader in tax-free shopping, the company is set for a new phase of rapid growth, with access to Global Blue's expansive merchant network, ZigZag is on its way to scaling its impact even further.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2019
$19m
SERIES A
Aug 2017
$0.7m
SEED
Total funding: $20.2m
Company benefits
- 24 days holiday + bank holidays + additional day holidays after every full year of service (up to 5 additional days) plus a bonus day off on your birthday
- Flexible working options - fully remote with option to work from our London office
- Pension plan
- BUPA Private Medical Insurance
- Annual L&D Budget
- Employee referral bonus scheme
- Flexible working hours
Company HQ
Holborn, London, UK
Leadership
Al Gerrie
(CEO & Founder)They are also a Non-Executive Director at We Are Pentagon and Director XCom Ltd, BlueStone International Investments, and Romford Raiders Ice Hockey Club. Previously Head of Multichannel at outdoor clothing & equipment retailer Mountain Warehouse, and was eCommerce Multi Channel Manager at Office Shoes.
Share this job
View 3 more jobs at ZigZag Global