Operational Support Specialist, Adyen
$32 to $50 USD per hour
3+ days a week in office
Payments platform built to grow businesses
Be an early applicant
Payments platform built to grow businesses
1001+ employees
Be an early applicant
$32 to $50 USD per hour
3+ days a week in office
1001+ employees
Company mission
Adyen's mission is to make payments choices easy for merchants.
Role
Who you are
- You are able to provide coaching, constructive feedback and set yourself as a role model for the team You have the proven ability to kickstart projects and initiatives and follow them up to completion
- You have affinity for or a strong interest in technical and operational processes and you are interested in learning more about technical processes
- Experience in a technology driven company or role is a definite plus
- Knowledge of financial products, banking and/or issuing or experience in these sectors
- Familiarity and/or experience with the operations of franchise business models is a plus
- You can speak and write English fluently; additional languages will be considered a plus
- Diploma or University degree with an emphasis or coursework in business or technology is a plus
What the job involves
- The Contact Center team consists of people from various backgrounds offering support to our merchants worldwide
- You will be part of the first line of support of Adyen, helping merchants on a wide variety of topics, from technical to administrative tasks
- Besides assisting merchants you will also act as the bridge between different Support and Operational functions (e.g. Account Managers, Tech Support, In Person Payments teams & Product), identifying and troubleshooting issues, providing feedback and ideas on how to bring our customer experience to the next level
- This team is extremely merchant-focused, operates in a fast paced environment and consists of highly motivated team members
- Extensive payments knowledge, a thorough technical grasp of our platform and the pro-active attitude towards helping our merchants is what characterizes the team
- Answer in-depth merchant requests about the Adyen platform and provide the necessary guidance
- Optimize and automate processes, with a strong focus on scalability
- Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from merchants
- Serve as a payment specialist for merchants, actively helping them to optimize their account and grow their business by utilizing the features of our platform
- Provide technical and operational assistance to merchants troubleshooting via phone, web-based tools and email
- Assist merchant with dispute or chargeback requests
- This full-time role requires a schedule of 40 hours per week
Application process
- Ensuring a smooth and enjoyable candidate experience is critical for us
- We aim to get back to you regarding your application within 5 business days
- Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role
Our take
Adyen has been one of the most successful businesses in Europe over the last decade. When it went public in 2018 at a valuation of €7bn, it raised over €1bn and its share price popped on the first day, resulting in a valuation of €14bn. Its valuation has continued to climb by the billions.
Adyen competes with large players like PayPal, as well as outsized startups like Stripe, to power payments and provide other infrastructure to conduct digital transactions. Disrupters in the field have been buoyed by a strong rise in eCommerce activity, where some or all of a transaction by a customer is made either online or by mobile.
Adyen has been one of the companies riding the wave by helping to reduce the friction between a company choosing to take payments online, and actually being able to do it. That can take multiple steps and agreements across numerous countries — Adyen’s pitch is that it essentially handles all of it in the backend as a service for its users. Notable partners have included Autocanteen, a touchless self-checkout solution for the hospitality industry, and BILL, a small business-focused fintech platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2015
$54m
GROWTH EQUITY VC
Dec 2014
$250m
SERIES B
Total funding: $321.3m
Company benefits
- Global exchange program
- Weekly happy hour
- Delicious healthy lunches
- Phantom share package
- Yearly trip to Amsterdam
- Paid holidays
- Work from home opportunities
Company values
- We build to benefit all customers (not just one)
- We make good choices to build an ethical business and drive sustainable growth for our customers
- We launch fast and iterate
- Winning is more important than ego; we work as a team - across cultures and time zones
- We don’t hide behind email, instead we pick up the phone
- We talk straight without being rude
- We include different people to sharpen our ideas
- We create our own path and won’t be slowed down by “stewards”
Company HQ
Nieuwmarkt en Lastage, Amsterdam, Netherlands
Articles
Leadership
Pieter Van Der Does
(CEO)Previously Chief Commercial Officer at Bibit (payments company) before co-founding Adyen in 2006.
Salary benchmarks
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