Staff User Researcher, Mozilla
6 Month Contract
$66 - $96 an hour
Internet software for people, not profit
Job no longer available
Internet software for people, not profit
1001+ employees
Job no longer available
$66 - $96 an hour
1001+ employees
Company mission
To ensure the internet remains open and accessible.
Role
Who you are
- Has had significant experience leading both generative and evaluative research in different phases of product development, from discovery to delivery to optimization
- Has had significant experience applying qualitative (e.g. in-depth interviews) and quantitative (at minimum, survey research) research methods
- Is familiar with lean UX practices and supporting an agile, iterative design and research process
- Has a strong understanding of the strengths and limitations of different research methods, including when and how to apply them during each product development phase
- Has presented user research findings to all levels of an organization and in a range of venues (both internally and externally)
- Are strong collaborators and communicators, with experience working across teams and forging partnerships
- Are actively committed to diversity, equity, and inclusion in user research
- Connect insights drawn from research studies to design, technical requirements, and product strategy
- Clearly communicate research processes, rationales, and findings
- Work flexibly and efficiently; exercise a balance between inspiration, bias, and meticulous research in order to move quickly from planning to insights
- Work closely and in partnership with functional teams to advocate for users
- Promote the value of research and positively impact decision-making
What the job involves
- Facilitating a user-centered design and product development process that advocates for users’ needs and perspectives
- Working with product managers, designers, engineers and other partners to scope research needs
- Developing research plans based on business needs and optimal methodology based on a range of tools, such as in-depth interviews, diary studies, surveys, and usability tests
- Managing the entire research process from ideation to insights, including developing research materials, leading research sessions and conducting in-context fieldwork, analysis and reporting
- Presenting findings to cross-functional teams and senior leadership
- Working with partnering teams to activate research insights
- Shaping user research capabilities and processes and scaling methods, tools and activities that provide value
Our take
Mozilla develops a range of free and open-source software, with its most familiar product being Firefox. Operated with a mission-driven, not0for-profit ethos, Mozilla champions online privacy, open standards and user-choice.
Beyond Firefox, Mozilla has focused on privacy forward offerings such as Mozilla VPN, which allows users to browse securely without being tracked. The company has also streamlined its product portfolio to concentrate on initiatives that align closely with its core mission, ensuring resources are dedicated to improving user experiences while fostering safer, more open digital environments.
Alongside this, its impact extends into the developer and tech community, having played a pivotal role in the creation of Rust, a systems programming language celebrated for its speed and efficiency. With a loyal user base, ongoing innovation, and a clear commitment to privacy and open-source principles, Mozilla remains an influential player in the technology landscape.
Freddie
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2018
$1.2m
GRANT
Jan 2005
$0.3m
ANGEL
Total funding: $3.5m
Company benefits
- Health and wellness: Mozilla covers medical, dental and vision plan premiums at 100% for U.S. and Canadian employees. Our offerings give you the options you need to manage your health — and your family’s — the way you want.
- Mental health: Mental health is as important as our physical health. That’s why Mozilla’s health benefits include therapy and coaching sessions to make sure our people have access to the care they need.
- Time away: With all of life’s demands, time away from work to disconnect and recharge is essential. In addition to country-specific holidays (12 in the U.S. and Canada), vacation and sick time start accruing right away (specifics vary by country). Everyone also takes a pause together on quarterly all-company wellness days, plus you get to celebrate the most personal holiday of all: your birthday.
- Parental leave: While Mozilla’s parental leave policies vary globally, our U.S. and Canadian-based employees can look forward to 26 weeks of paid leave for childbearing parents and 12 weeks of paid leave for non-childbearing parents.
- Financial: Mozilla is a private company, so our compensation isn’t tied to stock options or equity plans. Instead, we offer generous, performance-based bonus plans to all regular employees to underscore that we share in our success as one team. As for retirement savings for US and Canadian employees, Mozilla contributes a percentage of your eligible base salary each year to the 401(k) Plan/RRSP (regardless of whether you contribute or not), with 100% vesting.
- Learning and development: We’re big believers in learning by doing, and we also want to invest in your education and development beyond your role. Every employee is eligible for an annual professional development budget. Mozillians can put it toward technical or management training, certifications, conferences and more.
- Help when you need it: Life is full of surprises; that’s why it’s important to be prepared. Mozilla provides Life/AD&D and Short and Long Term Disability insurance (offerings may vary by locale) to ensure that you and your family will have a safety net in place should you ever need it.
- Plus a bit more: A few other benefits include a quarterly wellbeing stipend (to use on those things just for you), an employee referral bonus, internet reimbursement if you’re remote, and a budget for office essentials to make working remotely ergonomically comfortable.
Company HQ
Rincon Hill, San Francisco, CA
Leadership
Laura Chambers
(CEO)Alongside serving as the CEO at Mozilla, Laura is an Executive Fellow at Harvard Business School. Previously, she was the CEO and PResident at Willow Innovation, Director at Patelco Credit Union, and General Manager of Core Hosts & Community at Airbnb.
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