Forward Deployed Engineer, Norm AI

• Bachelors or Masters in computer science or an equivalent field, or equivalent practical experience
• 2+ years experience writing Python or similar for production use
• 1+ years of experience working with enterprise customers in a technical client-facing role (Sales Engineer, Solutions Engineer, Forward Deployed Engineer, etc.)
• Experience writing ETL data pipelines and working with key customer SMEs to map ambiguous customer data into a coherent data model
• Experience writing APIs, including working with libraries such as FastAPI
• Experience working with a Postgres database or similar
• Excited to work/iterate with customers

Desirable

• As a Forward Deployed Engineer on the Deployment Team at Norm Ai, you will be at the intersection of software engineering and client solutions strategy and delivery
• Working directly with our enterprise clients and executive team, you will architect and implement AI-driven compliance solutions which integrate seamlessly into our customer’s existing workflows and deliver substantial value and bottom-line savings
• Forward Deployed Engineers are at the leading edge of Norm’s Regulatory AI platform model
• They embed with our client teams to build client-specific technical solutions, establish productive long-term relationships with customer SMEs and IT professionals, and sell to executives and other decision makers
• They write nimble, high-value code and they close deals
• Lead technical implementation and integration efforts with enterprise clients, ensuring our AI compliance solutions are effectively deployed at the source of business activities inside large enterprises
• Work closely with client technical teams to understand their infrastructure, security requirements, and compliance needs
• Design and implement scalable ETL pipelines to integrate data in internal customer systems into Norm’s platform
• Work closely with relevant client SMEs to map their business data into a structured data model that Norm’s core product can reference to implement precisely tailored customer business logic
• Develop client-specific customizations to Norm’s platform to help convert and upsell client accounts where investment is deemed worthy by the client team
• Lead enablement sessions with client end-users to educate users on how Norm works and evangelize the upsides our platform delivers for people across all levels of the customer’s organization
• Develop and maintain technical documentation for client and partner implementations
• Collaborate with our legal engineering team to translate regulatory requirements into practical technical solutions
• What Success Looks Like – 30 days
• Build and deploy your first ETL pipeline, demonstrating proficiency with our core platform and customer deployment patterns
• Develop a deep understanding of our regulatory AI engine and how it integrates into our customers’ compliance process
• Lead technical discovery sessions with our enterprise clients
• Create your first end-to-end organization ontology data model for a customer Norm implementation
• What Success Looks Like – 60 days
• Own multiple client relationships as the primary technical point of contact
• Architect and implement custom solutions for complex client use cases
• Contribute improvements to our core deployment framework based on client feedback
• Identify and document patterns for scaling deployments across similar client systems