IT Operations Engineer, Cardless

• 5+ years in IT operations or corporate engineering, ideally at a startup or fintech
• Has built or rebuilt an onboarding/offboarding workflow from scratch — not just inherited one
• Deep Okta experience — SSO, SCIM provisioning, lifecycle management
• Familiarity with MDM tooling such as Jamf, Kandji, or Mosyle
• Has managed an MSP or IT vendor relationship
• Working knowledge of compliance obligations in a regulated environment — you don’t need to be a compliance expert, but you can’t be starting from zero
• Comfortable being on a small IT team — you’re an owner, not a ticket-closer

Desirable

• We’re looking for an IT Ops Engineer to own the internal technology that powers how we work. This is a foundational hire: you'll take ownership of IT operations as we scale — building the systems and workflows that let us onboard and offboard seamlessly, and setting the foundation for how Cardless operates as the team grows
• Design and own the end-to-end employee onboarding and offboarding process. Right now it’s too manual— you’ll fix that, building repeatable, automated workflows so that a new hire is fully provisioned on Day 1 and a departure is fully deprovisioned within hours
• Own identity and access management across our SaaS stack — Okta, SSO, SCIM integrations, and access governance. You’ll be the authoritative owner of who has access to what
• Own our MDM stack, enforce endpoint policies, and manage hardware procurement and lifecycle
• Serve as the internal point of contact for our IT vendors and security partners. You’ll manage the relationship, prioritize their work, and make sure nothing falls through the cracks
• Partner with engineering and our security team on compliance reviews, evidence collection, and audit prep. You won’t own the security program, but you’ll be a key operator within it
• Own IT escalations that can’t be self-served, and build out tooling and runbooks so the team can self-serve more over time