Senior Manager of Operating Model Design & Transformation, Lloyds
12 Month FTC
£78.1-91.9k
Plus an annual performance related bonus and share schemes including free shares
Office located in Leeds Wellington Place
Retail and commercial bank
Be an early applicant
Retail and commercial bank
1001+ employees
Be an early applicant
£78.1-91.9k
Plus an annual performance related bonus and share schemes including free shares
Office located in Leeds Wellington Place
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- Proven experience in operating model strategy, business development and organisational transformation within a large, complex organisation (e.g. Financial Services, Consulting, technology-enabled functions)
- Proven history of managing comprehensive transformation projects, from strategy development through to implementation and organizational change
- Experience working in or alongside central transformation, strategy, organisational efficiency, business build or business architecture teams
- Track record of influencing and delivering outcomes in matrixed environments with multiple senior collaborators
- Strong exposure to organisation development and implementation, including governance, consultation and execution
- Ability to operate at pace across a broad and evolving portfolio, balancing critical thinking with hands-on delivery
- A pragmatic, delivery-focused approach, with curiosity about how People, technology and future ways of working evolve
What the job involves
- In People Experience and Platform (PExP), we’re committed to simplifying daily tasks for colleagues throughout Lloyds Banking Group
- We bring together a diverse set of capabilities, spanning colleague experiences, platforms, data, services and transformation, all passionate about delivering outstanding outcomes at scale
- Our Transformation & Enablement team is central to this, playing a meaningful role in crafting the operating model, ways of working, and strategic direction of PExP
- Over the past year, we have driven major changes across the function, including Platform 2.0, Platform 3.0, and the PExP Squad model. We continue crafting what lies ahead
- As a Senior Manager, you’ll collaborate with senior leaders to develop and deliver a broad portfolio of operating model and transformation initiatives. This role reports to the Head of Transformation & Enablement and is positioned at GEC-3 level. It offers high visibility and direct access to senior decision-making forums
- This is a varied, fast-paced role where no two days are the same. Responsibilities include:
- Identify and prioritise key operating model challenges
- Build clear, pragmatic solutions across structure, governance, processes and ways of working
- Translate strategic ambition into practical, executable builds
- Lead end-to-end business build activity, helping to evolve how PExP delivers services
- Build the future state of our squads, services and experiences, ensuring alignment to strategic priorities
- Work with leaders to continuously optimise service delivery and colleague experience
- Deliver complex organisation build and restructuring activity
- Collaborate closely with our Implementation teams to manage governance, consultation, and delivery
- Ensure change is delivered in a clear, structured and colleague-centric way
- Build strong, positive relationships across PExP and People & Places (up to ExCo)
- Build high-quality, executive-ready content to support decision-making
- Bring clarity and direction in complex, ambiguous situations
- Represent PExP within Group-wide programmes and initiatives
- Ensure strong alignment with the wider organisation
- Help the function remain joined-up, responsive and forward-looking
- Contribute to how emerging capabilities (including AI and automation) build future operating models
- Support practical thinking on how these can be embedded to improve service delivery
Application process
- End Date: Thursday 23 July 2026
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy, but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
On top of this, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on "FinTech Action Labs" to bring its industry expertise to early-stage FinTechs. The company continues to enhance its online and mobile services (it is the UK's biggest mobile bank), as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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