Enterprise Client Success Coordinator, Empathy

$80-90k

Salary includes base salary and variable components. Plus stock options

Figma

Salesforce

Google Workspace

Junior and Mid level

New York

Grieving support platform

Be an early applicant

Grieving support platform

101-200 employees

B2CB2BPersonal financeLegalMental healthSaaSMobile

Be an early applicant

$80-90k

Salary includes base salary and variable components. Plus stock options

Figma

Salesforce

Google Workspace

Junior and Mid level

New York

101-200 employees

B2CB2BPersonal financeLegalMental healthSaaSMobile

Company mission

To make care as practical as it is compassionate - partnering with employers, insurers, and financial institutions to deliver scalable support that eases emotional burdens, simplifies complex logistics and empowers families to move forward with clarity and resilience.

Job

Company

Role

Who you are

2+ years of experience in client success, support, training, or administrative roles within B2B or enterprise environments
Demonstrated ability to learn quickly and adapt in a fast-paced, dynamic setting
Comfortable with ambiguity, approaching evolving priorities with curiosity and creative, proactive problem-solving
Proven ability to plan, structure, and deliver clear presentations and trainings to clients
Ability to analyze client and user data, identify trends, and translate insights into actionable recommendations
Genuine passion for delivering exceptional experiences for clients and end users
Familiarity with Google Workspace, Salesforce, and Figma preferred

What the job involves

This junior team member plays a key role in supporting Empathy’s partnerships with complex enterprise insurance carriers and employers
They assist in delivering a smooth and impactful client experience by contributing to training, onboarding, documentation, and day-to-day account management tasks
Working closely with senior Client Success team members, they provide hands-on operational support, training, and customer lifecycle management to ensure clients and their members receive a seamless experience from launch through renewal
Over time, they may progressively take on greater ownership of some client relationships and may begin managing a set of accounts independently
Coordinate and deliver product training sessions for Empathy’s clients
Support implementation logistics and resource delivery for new enterprise accounts
Respond to routine account and user inquiries, triaging support tickets for escalation when needed
Maintain and update client-facing guides, FAQs, and educational materials
Track onboarding and training tasks for multi-stakeholder projects and regularly report on progress
Compile and analyze user engagement and account data to support senior CSMs in client business reviews
Prepare concise status updates and documentation for client success meetings
Clearly communicate client needs and feedback internally to Marketing, Product, and Data teams
Help manage select client relationships and recommend improvements to the overall client and user journey

Our take

Grieving for a loved one is one of the most challenging things many people have to do in their life. Amongst the emotional strains of loss, losing someone often comes with an extreme amount of financial, legal and administrative responsibility. Empathy is a platform offering holistic support to families navigating the complexities of loss.

Founded in 2020, the platform and mobile app blends human care with innovative technology to address the multifaceted challenges of grief, estate settlement, benefits and probate. What sets Empathy apart is this comprehensive approach, providing personalised guidance, emotional grief resources, and practical tools through partnerships with employers and life insurers.

A recent round of funding underscores the company’s growing impact, with support from prominent investors and industry leaders. Empathy's success lies in its ability to fill a critical gap in traditional support systems, offering compassionate care that goes beyond financial assistance, and providing invaluable support during life's most difficult moments.

Steph

Company Specialist at Welcome to the Jungle

Company

Funding (last 2 of 4 rounds)

May 2025

$72m

SERIES C

Mar 2024

$47m

SERIES B

Total funding: $162m

Company benefits

Premium Healthcare - Medical insurance with an option for $0 deductible & monthly payment, plus vision and dental benefits
Paid Time Off - Four weeks of paid vacation time, in addition to federal holidays and paid sick leave
Parental Leave - Paid leave for new and expecting parents with flexible extension and return to office options
Bereavement Care - Flexible leave and premium access to the Empathy platform for employees, friends, and family dealing with loss
Financial Wellness - Company-sponsored 401(k) retirement plans with up to 4% employer match for US employees
Stock Options - Competitive equity offerings for all employees to share in the success of the company

Company HQ

Flatiron District, New York, NY

Leadership

Ron Gura

(Co-Founder & CEO)

Previously worked as SVP of Product for WeWork and Product Director/GM for eBay. Also Co-founded The Gifts Project (Acq. by eBay).

Yonatan (Yon) Bergman

(Co-Funder & CTO)

Previously the VP of Engineering (Mobile Engineering Manager) of PayPal, and Engineering Manager at eBay.

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