Client Success Associate, Smartrr
$65-75k
3-5 days a week in office
Premium subscription experiences for DTC brands
Job no longer available
Premium subscription experiences for DTC brands
21-100 employees
Job no longer available
$65-75k
3-5 days a week in office
21-100 employees
Company mission
To create a deeper connection between brands and their most engaged customers through a premier subscription experience.
Role
Who you are
- 1+ year of experience within a tech startup in a client-facing role and experience working with a technical/SaaS product (experience in B2B or in ecommerce is a plus!)
- Polished and articulate communicator who leads by example, is team-oriented and self-motivated
- Entrepreneurial mindset with a “get it done” attitude
- Works well with team members across different departments
- Provide customer resolutions swiftly
- High emotional intelligence
- Represent Smartrr with professionalism at industry events
What the job involves
- As a member of our client success team you will act as the face of the company, supporting our clients by providing a seamless onboarding experience, and help businesses thrive by allowing them to offer their products as subscriptions without the hassle
- Support the Client Success team in their mission to help brands drive further customer engagement, improve retention
- Advocate for clients by communicating their needs/feedback to the engineering team
- Engage in proactive problem solving, conduct consultation calls with brands looking to build a more solid subscription revenue stream
- Provide our Engineering and Product team detailed client feedback to help inform our product roadmap and future feature offerings
- Meet and exceed success metrics and KPIs
- Proactively monitor customer accounts, identify potential issues or areas for improvement, and develop strategies to address them
- Conduct regular account reviews to assess customer satisfaction, identify growth opportunities, and drive renewals and upsells
- Conduct training sessions for clients' Customer Support teams
- Strong multitasker by being able to manage multiple projects at once
- Build strong relationships with clients to ensure long term loyalty to Smartrr
- Identify opportunities to persuade customers to upgrade to higher plans based on their specific needs
Our take
The rising demand for subscription services has led more businesses than ever to appreciate their efficacy as a customer retention tool. This has only been accelerated in recent years, with subscription-based companies in the S&P 500 growing 7x faster than non-subscription models, and demand soaring. With brands looking to experiment with more engaging, flexible models, products like those offered by Smartrr are seeing increasing demand.
Smartrr offers a competitive selection of features, including no-code subscription billing, member engagement tools, business analytics, and seamless checkout. This has enabled it to compete with startups such as UpScribe and Skio offer similar services for direct-to-consumer brands, and subscription management giant ReCharge Payments.
The company's early 2023 Series A funding will help it further develop what is now the most advanced subscription technology within the Shopify ecosystem. With more merchants pivoting to online sales through sites like Shopify, there is great potential for accelerated growth.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Jan 2023
$10m
SERIES A
Total funding: $10m
Company benefits
- 401K Match
- A Variety of Medical, Dental & Vision Options, including 100% covered options and family coverage
- Unlimited Vacation Policy
- Remote Work/ WFH Policy
- Regular Outings For Our Team Members!
- One Medical, Teledoc, Talkspace Annual Membership Provided
Company HQ
Chelsea, New York, NY
Leadership
Former National Event Producer at Bisnow, and left this role to join Reonomy as Sales Development Representative. Worked there for over 3 years, later becoming Head of Strategic Partnerships & Sales Optimization. Moved on to found Smartrr
Salary benchmarks
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