Customer Support Specialist, Reconstruct
Project visibility platform for construction
Open for applications
Project visibility platform for construction
21-100 employees
Open for applications
21-100 employees
Company mission
To allow property owners, builders, and inspectors to successfully manage construction projects throughout a project's entire lifecycle.
Role
Who you are
- Excellent understanding of Zendesk
- Excellent technical writing skills
- Ability to manage and triage issues
- Strong communication skills
- Strong technical troubleshooting skills
What the job involves
- The Customer Support Specialist (CSS) will be responsible for managing and triaging all requests that come through support
- Owning all emails, requests and questions that come through the support channel
- Assessing each issue and understanding where it should be escalated
- Customer Success Management (CSM) team for customer workflow issues
- Product (via Shortcut) for bug or software issues
- Performing minor maintenance and correction tasks within the Reconstruct platform
- Maintaining a fair understanding of Reconstruct to effectively troubleshoot support issues
- Assessing and triaging hardware issues that are sent through support
- Providing weekly updates to the Head of Customer Experience and Customer Success Management team on the following:
- Number of tickets created
- Number of tickets closed
- Number of open tickets
- Provide beta testing for new features released by product
- Updating technical documentation as appropriate
- This position will report to the Head of Customer Experience. There is no anticipated travel associated with this role
Our take
Construction projects are complicated to monitor as they often run 24 hours a day, and involve many parties. The constant monitoring of a construction site helps project managers moderate quality standards, prevent workplace risk, and increase worker efficiency, ultimately leading to a demand for a 24/7 monitoring system.
Reconstruct provides a project visibility platform for construction projects, combining remote video monitoring, computer vision, scheduling, and project documents to help businesses monitor project progress 24/7. Captured footage is also applied to an overlay technology system, allowing project managers and their teams to visualize what work has been completed relative to what has not been.
Despite most construction businesses leveraging CCTV cameras to monitor project progress, this still requires manual footage analysis, Reconstruct’s remote technology and computer vision show great promise to remove this limitation. The company can greatly increase rates of on-time project completion, reduce time spent in OAC and coordination meetings, and mitigate project risk.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jul 2021
$17.3m
SERIES B
May 2019
$7.7m
SERIES A
Total funding: $27.7m
Company benefits
- Distributed work environment - you get to work from the comfort of your home with co-workers across the globe
- 15 days of PTO plus company holidays and sick time
- A wide array of health & wellness benefits to choose from with flexible plans for you and your family
- Periodic company "on-sites" with the entire team
- Huge opportunity for career growth and an extremely intelligent team - many of our employees have PhDs
Company HQ
Downtown Menlo Park, Menlo Park, CA
Leadership
Zak MacRunnels
(CEO)Joined Reconstruct in 2018 as CEO. Prior to this, they were the COO/CRO at Buildup, CEO at Accelerev, VP of Sales at SyncDev, and Director of Business Development at Edelman Financial Engines.
Mani Golparvar-Fard
(Co-Founder & CSO)Co-founder and CTO of PAR Works, Inc. from 2012 to 2013, and for CloudPoint Inc. from 2014 to 2015. Director of the Real-time and Automated Monitoring and Control Lab for the University of Illinois Urbana-Champaign since 2012.
Derek Hoiem
(Co-Founder & CSO)Associate Professor in Computer Science at the University of Illinois Urbana-Champaign since 2009.
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