Commercial Growth Manager, Utility Warehouse
Offers annual discretionary performance based, annual bonus scheme and Save as You Earn scheme
2 days a week in office
Multiservice utilities provider
Be an early applicant
Multiservice utilities provider
1001+ employees
Be an early applicant
Offers annual discretionary performance based, annual bonus scheme and Save as You Earn scheme
2 days a week in office
1001+ employees
Company mission
To be the nation’s most trusted utility supplier by simplifying home services, helping customers to stop wasting time and money.
Role
Who you are
- Significant experience as a Commercial or Trading Manager within a consumer services business
- Proven experience of managing and developing customer retention programmes in a subscription-led business
- Deep data proficiency, with the ability to link quantity and quality inputs to produce actionable insights and recommendations
- Expertise in analytical data tools including Excel, Looker, Big Query, and Data Studio with experience in statistical commercial modelling
- A comprehensive understanding of Trading KPIs and the intricate relationship they have with the wider business
- Knowledge of contact centre operations and digital environments; experience with Network marketing would be highly beneficial
- Proven experience in the end-to-end management and implementation of cross-functional workstreams
- Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!
What the job involves
- We are seeking a commercially astute Commercial Growth Manager with a track record of driving revenue and scaling consumer service portfolios to join our Commercial Development team - the heart of our growth engine
- You'll be a data-led decision-maker who excels at translating complex trading metrics into actionable growth strategies and tangible financial results
- As a subject matter expert on channel performance, you will drive the strategic growth of our utilities product portfolios
- Customer Retention Strategy: Developing and managing customer retention programmes across our multi-service proposition
- Strategy & Forecasting: Leading the delivery of quarterly forecasts and developing robust growth strategies to achieve business targets
- Performance Analysis: Producing deep-dive reporting and dashboards (using SQL and Looker) to identify areas of concern, opportunity, and success
- Commercial Enablement: Building business cases for commercially-led decisions and negotiating external partner contracts and commercial terms
- Data Governance: Owning the selection, extraction, and compliance of data for outbound dialling
- Process Improvement: Identifying barriers to trading performance and collaborating with stakeholders to streamline complex processes
- You will join our Commercial Growth function, reporting directly to the Commercial Development Director
- This is a highly collaborative role where you will act as a bridge between multiple departments
- You’ll work closely with Operations, Product, Marketing, Finance, and Data teams to ensure priorities are aligned and complex initiatives are delivered
- You will also lead cross-functional working groups and manage relationships with external partners to drive and govern key business changes
Application process
- Please note, if you are successful and offered a role at UW, you will be subject to a background check
Salary benchmarks
Our take
Budgeting for a household is no easy task, especially when you've got to keep track of various bills from different providers. That's why Utility Warehouse provides customers with all their home services – including energy, broadband, mobile and insurance – in one simple, monthly bill.
The company says that this all-in-one approach ‘makes budgeting so much easier’ for customers, which is backed up by a strong customer services record. Though it does not advertise heavily, its partners are given incentives to sign up new customers, which has contributed to its impressive growth thus far.
Boasting over 1 million customers across the services they sell, Utility Warehouse is one of the largest energy providers outside the 'Big 6'. Its unique approach, and established footing in the market, should ensure it continues to compete with other challengers as the utilities sector further evolves.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"My manager is always looking to create more opportunities for me to have my voice heard and be stretched into areas I've not necessarily worked in..."
Company benefits
- An industry benchmarked salary. We’ll share it during your first conversation
- Annual discretionary performance based, annual bonus scheme
- Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
- Holiday trading- buy & sell up to 5 days holiday each year
- Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
- A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool
- Save as You Earn scheme
- Family-friendly policies, designed to help you and your family thrive
- Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and wellbeing apps
- Electric Car salary sacrifice scheme through Tusker
- Belonging groups that help UW shape an even more inclusive future
- A commitment to helping you develop your career journey through learning, coaching and new experiences
Company values
- We’re people helping people: Because it keeps us real
- We’re open, empathetic, and foster belonging
- We get it done together: Because it helps us get things done
- We keep things simple, take ownership, and win together
- We’re all about results: Because we're ambitious
- We’re impact-focused, daring, and spirited
Company HQ
Farringdon, London, UK
Leadership
Stuart Burnett
(CEO)Stuart began his career as a corporate lawyer before working in several notable insurance firms. He joined UW in 2016 and has held several leadership roles, becoming CEO in 2021.
People progressing
Kerry
Joined as an Electricity Operations Analyst. Promoted 6 times and is now Head of Energy Operations.
Diversity, Equity & Inclusion at Utility Warehouse
Stuart Burnett (Co-CEO)
- We’re a unique bunch of people here at UW – and that’s just how we like it. We embrace different perspectives, experiences, and personalities, creating an inclusive environment where people feel they can belong
- We write job description requirements as minimally as possible to encourage candidates who may exclude themselves to apply, and the Recruitment team work with our hiring managers to minimise bias in the hiring process
- We have a number of active Employee-led Inclusion groups - Menopause Support Pride, Women in Leadership Carers Support
- We openly publish our D&I results internally and externally as well as our targets for improvement.
- We put on unconscious bias workshops and training for all team members
- We provide mental health support and other wellness initiatives to support all our team members
- We are a member of the Women in Utilities network and actively support opportunities for mentoring through the group
- We provide inclusive leadership learning to all people leaders at UW
- We have committed to the Race at Work Charter
- We have an active, zero-tolerance, Harassment and Bullying policy
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