Customer Success Manager, Xplor
CA$60-75k
This position is eligible for an incentive plan
Platform combining SaaS with embedded payments
Job no longer available
Platform combining SaaS with embedded payments
1001+ employees
Job no longer available
CA$60-75k
This position is eligible for an incentive plan
1001+ employees
Company mission
To help businesses succeed by giving them the software, payments and commerce-accelerating technologies they need to thrive.
Role
Who you are
- Minimum 3+ years of experience in a Customer Success or Account Management role within a technology-based company
- This role requires EST business working hours
- Experience working within SaaS/PaaS environments
- Preferred experience with Salesforce
- Knowledge and experience with Mobile Devices (Tablets, Android, and iOS), POS or pin pads is an advantage
- Experience with PowerPoint or Keynote to create presentations; Experience creating QBRs/EBRs
- Certifications in recreation or leisure studies are preferred
- Must be able to work within outlined policies, procedures, and timelines
- Liaison: Professional attitude
- Technical aptitude and passion for innovation
- Self-Motivated; Desire to learn to build skills and expertise
- Exceptional oral and written communication skills
- Experience with event management and conferences
- The ability to work effectively under pressure in a fast-paced, changing environment
- Strong customer relations skills
- The ability to prioritize appropriately and multi-task effectively
- Strong problem-solving, analytical, follow-up skills and detail oriented
- Collaborative and team player mindset and approach to working
What the job involves
- Reporting and communicating overall health of accounts within client portfolio; Including escalating client health changes to necessary managers and peers
- Set up and manage re-occurring client touchpoint cadence to address client questions, concerns, share information and build relationships
- Manage contract renewals and/or amendments to contracts
- Become an expert on the Xplor Recreation platform providing technical and business solutions; assisting with product adoption, optimization and change management
- Ability to engage with clients who are having difficulties using or understanding the product and providing a resolution or gathering enough details to assist with escalation
- Work seamlessly with various teams across Xplor Recreation to ensure we’re delivering quality and thoughtful products and solutions to our clients
- Portfolio retention and churn prevention
- Ensure communications and relevant materials are provided professionally, consistently and in a timely manner
- Attend and coordinate client meetings, events, and conferences, as required
- Build client reference lists for future opportunities
- Provide recommendations and leverage product experience to provide top-quality solutions for clients
- Provide recommendations and cost quotes for added value services, customizations, or hardware, including ordering and coordinating the delivery of Professional Services, Training and hardware
- Provide client reporting on current state with Xplor Recreation
- Participate in brand and sales promotions
- Manage client communications, both internally and externally, using appropriate tools and platforms (e.g. email, phone, CRM)
- Provide appropriate internal reports and updates to Manager
- Travel Requirements: 10%-20%; As needed
Our take
Xplor Technologies is a global software and payments company helping businesses run everyday services, such as childcare and education, fitness and wellness, home and personal services. Founded in Australian and acquired by TSG in 2019, Xplor has expanded internationally by offering tools that handle payments, bookings, and customer management all in one place.
Over time, Xplor has continued to gorw its productsoffering and aprtnershipos and its platform is now used by a variety of businesses around the work. This steady expansion reflects Xplor's focus on becoming a core technology provider for businesses that operate in people's day-to-day lives.
And in 2025, Xplor announced a major merger with Clubessential Holdings, another global software and payments company focused on membership-based organisations. The combined business will serve more than 130,000 customers worldwide, process around $47B in payments each year, and employee roughly 2,500 people. Making it one of the largest platforms of its kind. The merger is designed to bring together shared expertise, scale, and resources, so companies can move faster, improve their products and deliver even more value to their customers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Company HQ
Buckhead Heights, Atlanta, GA
Salary benchmarks
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