Senior Partnerships Manager, Gorgias
CA$157-173k
OTE
CA$118-130k
BASE
+ Equity + Commission
The conversational AI platform for eCommerce
Be an early applicant
The conversational AI platform for eCommerce
501-1000 employees
Be an early applicant
CA$157-173k
OTE
CA$118-130k
BASE
+ Equity + Commission
501-1000 employees
Company mission
To empower eCommerce brands to grow through AI-powered customer experience.
Role
Who you are
- 3 to 5+ years of partnerships experience, ideally with a background in enterprise partnerships, enterprise sales, or strategic account management
- Have a strong network in the North America e-commerce community, bonus points if you're a big name in the Shopify ecosystem
- Manage your own day-to-day schedule and working hours to do your best work, while benefiting from continuous support and coaching from your manager
- Experience working with or selling into large companies or navigating complex, multi-stakeholder agency relationships
- A revenue-driven mindset, comfortable tracking pipeline, forecasting, and contributing to sales outcomes
- Strong interpersonal and communication skills, with the ability to influence both internal stakeholders and external executives
- Organized and self-sufficient in managing a multi-partner portfolio and coordinating across cross-functional teams
- Nice to have: Experience in the Shopify ecosystem, working with eCommerce platforms or merchants, or having technical acumen to speak fluently about the Gorgias ecosystem and integration model
What the job involves
- We're looking for a Senior Partnerships Manager to manage and grow relationships with our agency partners including ISVs, BPOs, development, digital marketing and e-commerce agencies
- This is a high-impact, externally facing role where you'll drive joint revenue initiatives, coordinate sales cycles, and evolve partners from basic referral relationships into fully engaged Gorgias service providers
- In this role you will take ownership of the North America region, building your own strategy and being given the autonomy needed to execute alongside your colleagues in the North America sales and success teams
- You'll be part of a growing team that plays a critical role in expanding our market reach, particularly through enterprise-level partnerships with large development and digital marketing agencies
- Own and grow a portfolio mid-market and enterprise-level agency partnerships, focusing on revenue accountability and long-term strategic alignment
- Lead monthly cadence calls with top partners to review pipeline, co-selling opportunities, and ongoing initiatives
- Coordinate joint sales cycles, working closely with Gorgias AEs, Solutions Engineers, and Customer Success Managers to deliver a seamless merchant experience
- Drive partner-sourced and partner-influenced pipeline, actively managing opportunity follow-up and reporting
- Support the transformation of referral partners into Gorgias-certified service partners via the Partner Academy and enablement tracks
- Implement and optimize a revenue-under-management model for key agencies
- Represent Gorgias at industry conferences and travel regularly (~25%) - be 'the face' of Gorgias in North America
- Proactively communicate progress, successes and risks, surfacing blockers early and driving alignment with cross-functional stakeholders
- ---Outcomes You'll Drive---
- Develop the partnerships growth strategy for North America, with the support of your manager
- Identify, onboard, and grow a portfolio of top enterprise ISVs and agency partners
- Increase partner-sourced and partner-influenced revenue through joint GTM efforts
- Deepen partner enablement and co-selling motions with Gorgias sales and success teams
- Strengthen Gorgias' presence in the enterprise e-commerce space via the agency ecosystem
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 15,000 brands, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Alex Plugaru
(Co-Founder & CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(Co-Founder & CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
Salary benchmarks
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