Revenue Operations Director, Innovid
Client Success
$115-160k
This salary information is provided per New York City’s salary disclosure law. + High visibility role with uncapped commissions and tremendous growth potential
Excel
Salesforce
Gainsight
Senior and Expert level
Remote from US
Global independent omnichannel advertising platform
Be an early applicant
Global independent omnichannel advertising platform
501-1000 employees
B2BEnterpriseMarketingSaaSAdvertisingVideo
Be an early applicant
$115-160k
This salary information is provided per New York City’s salary disclosure law. + High visibility role with uncapped commissions and tremendous growth potential
Excel
Salesforce
Gainsight
Senior and Expert level
Remote from US
501-1000 employees
B2BEnterpriseMarketingSaaSAdvertisingVideo
Company mission
To empower the world's top advertisers and publishers to create, deliver, measure, and optimize ad experiences that drive meaningful consumer connections and business growth.
Role
Who you are
- 7+ years of progressive experience in Revenue Operations, Customer Success Operations, or a closely related operational role
- Deep fluency in the post-sale commercial motion—including client onboarding, adoption, health monitoring, renewal management, churn mitigation, and expansion—and a clear understanding of how operational infrastructure enables each stage
- Demonstrated ability to work within a matrixed operations model, collaborating across specialized functions (systems, reporting, commissions, enablement) rather than owning all capabilities directly
- Strong command of Salesforce (SFDC), with hands-on experience managing post-sale workflows, renewal pipelines, and CRM data quality; experience translating business requirements into system enhancement requests is essential. SFDC Admin experience is a strong plus
- Proven track record of defining and leading reporting and analytics initiatives for a CS or commercial team; proficiency in Excel required
- Experience with customer success platforms such as Gainsight, ChurnZero, or Totango; experience evaluating, implementing, or managing these tools is a strong plus
- Familiarity with incentive compensation plan design and administration for post-sale teams, including quota structures, renewal-based commission mechanics, and collaboration with a dedicated Commissions function
- Exceptional cross-functional communication and influencing skills—you build trust quickly, navigate competing priorities diplomatically, and keep stakeholders aligned without formal authority
- Strong analytical and problem-solving capabilities; you are comfortable with large datasets, can identify actionable patterns, and know how to present findings in a way that drives decisions
- Outstanding written and verbal communication skills, including experience presenting to VP- and C-level stakeholders
- A builder’s mentality: energized by creating structure where little exists, and accountable for outcomes rather than just activities
- Experience in SaaS, AdTech, media technology, or a SaaS usage-based business is strongly preferred
- Bachelor’s degree in Business, Finance, Analytics, or a related field; MBA or equivalent experience is a plus
- There is no such thing as the perfect resume, or someone that checks every box. At Innovid, we are generous with our time and knowledge, and always ready to teach. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day and add to Innovid
What the job involves
- Innovid is looking for a strategic and execution-oriented Revenue Operations Director, Client Success to serve as the dedicated revenue operational partner to our high-growth Client Success organization
- This role sits within Innovid’s Revenue Operations team—a function built around five specialized pillars: Enablement, Systems, Commissions, Insights, and Operations
- The Revenue Operations Director, Client Success sits within the Operations pillar, alongside peers overseeing Sales Operations and Marketing Operations
- Our Client Success team is responsible for retaining and growing revenue from Innovid’s existing customer base
- As their dedicated RevOps partner, you will identify and lead initiatives that improve process, drive technology adoption, support incentive compensation, and deliver the reporting and insights that commercial leadership needs to understand and improve outcomes
- Critically, you will not work in isolation—you will operate as a collaborative member of the broader RevOps team, partnering with our heads of Revenue Systems, Insights, Commissions, and Enablement to bring the right expertise to every initiative
- This is a high-impact role for a builder who is equally comfortable developing strategy and executing—someone who understands that operational excellence in the post-sale motion is a direct driver of revenue retention and growth
- Operations & Process Improvement:
- Serve as the primary RevOps point of contact for the Client Success team, owning the operational agenda for the post-sale commercial function and ensuring CS leadership has a dedicated, expert partner to drive performance
- Design and continuously improve end-to-end post-sale processes, including client onboarding workflows, renewal playbooks, expansion motion frameworks, escalation protocols, and executive business review (QBR) structures
- Develop and maintain a CS operating cadence—including renewal forecasting rhythms, pipeline reviews, and performance check-ins—that keeps leadership aligned, accountable, and forward-looking
- Identify process gaps through data analysis and direct stakeholder engagement, then build and execute improvement plans with clear owners, timelines, and success metrics
- Collaborate closely with peers in Sales Operations and Marketing Operations to ensure a consistent, connected commercial motion across the full customer lifecycle—from acquisition through retention and expansion
- Reporting & Insights:
- Lead the development of Client Success reporting by defining requirements, establishing data standards, and working in close partnership with the Insights team to build and maintain dashboards that give commercial leaders clear visibility into retention performance, churn risk, expansion pipeline, and team productivity
- Own the CS metrics framework—defining, tracking, and socializing the KPIs that matter most, including Gross Revenue Retention (GRR), Net Revenue Retention (NRR), renewal rates, account health scores, time-to-value, and client satisfaction indicators
- Drive renewal and expansion revenue forecasting in partnership with CS leadership and Finance, supporting accurate and accountable revenue planning
- Translate complex data into clear, compelling narratives and recommendations for VP- and C-level audiences, bringing a forward-looking perspective to business reviews
- Technology & Systems:
- Own the CS team’s relationship with the Revenue Systems function, serving as the primary stakeholder for post-sale Salesforce workflows, data requirements, and CRM enhancements. Partner with the VP of Revenue Systems to scope, prioritize, and implement changes that support CS operations
- Evaluate, implement, and manage CS-specific technology—including customer success platforms such as Gainsight, ChurnZero, or Totango—building the business case, managing vendor relationships, and driving adoption across the CS team
- Maintain accountability for data integrity across post-sale systems, including account and renewal opportunity hygiene in Salesforce, ensuring the CS team is operating from clean, trustworthy data
- Partner with Revenue Systems and IT to ensure clean data architecture and system integration between pre-sale and post-sale platforms, supporting a unified view of the full customer lifecycle
- Commissions & Incentive Compensation:
- Lead the Client Success side of incentive compensation operations: partnering with CS leadership on plan design strategy, defining quota structures, and ensuring CS commission plans are aligned to retention and growth objectives
- Collaborate with the dedicated Commissions function within RevOps to hand off plan details for accurate execution, ensuring CS-specific nuances—such as renewal-based accelerators or expansion bonuses—are clearly documented and correctly administered
- Serve as the CS team’s escalation point for commission questions and disputes, working with the Commissions team to resolve issues quickly and maintain team trust in the process
- Enablement Partnership:
- Collaborate with the Revenue Enablement team to identify and address CS-specific training and development needs, including onboarding programs for new CS hires, tool adoption initiatives, and playbook rollouts
- Provide operational context and data to inform enablement priorities—helping the Enablement team understand where process gaps, tool underutilization, or skill deficiencies are most impacting CS performance
- Partner with Enablement to ensure new processes, systems changes, and playbooks are effectively communicated and embedded into how the CS team works day-to-day
Our take
In 2007, Innovid's founders Zvika, Tal, and Zack came together to make digital video do more. Digital was on the rise, and it was time for video to step up. Two years later, Innovid filed the first patent to insert interactive objects into video. Since then, it has evolved to run as an independent advertising and measurement platform for the world's largest brands.
Innovid runs data-driven creative delivered on all channels (from connected TVs and mobile devices to social channels like Facebook and YouTube), and 3rd party measurement through its media-agnostic platform. It also works with the industry to help advertisers scale how they create, deliver and measure ads across different platforms.
Innovid has struck up partnerships with great companies already, which is a good sign of its ability to win big contracts; it has worked with over 1,000 of the world’s largest brands. It is also continually innovating and most recently announced the expansion of its Social Ad Manager to include full ads management for Reddit, allowing marketers to plan, actrivate, measure and optimize campaigns within a unified workflow.
Steph
Company Specialist at Welcome to the Jungle
Insights
Top investors
Company
Funding (last 2 of 6 rounds)
Jan 2019
$30m
LATE VC
Mar 2015
$10m
SERIES D
Total funding: $67.6m
Company benefits
- Culture of learning: We encourage our team to take advantage of learning opportunities through internal and external training programs.
- Fantastic benefits: Our amazing benefits package includes medical, dental, FSA (dependent and medical), life insurance, short-term disability, 401(k) matching and generous paid time off.
- Work/Life balance: We celebrate based on achievements, not on who worked the longest hours.
- Giving back: Our team members, all over the world, come together to give back to their local and global communities by volunteering, doing marathons, fundraising, and donations.
Company HQ
Gramercy Park, New York, NY
Leadership
Zvika Netter
(Co-Founder & CEO)Serial entrepreneur. Founded BeSure (shopping product in Israel), NTR Visual Technologies (front-end software for financial institutions) and Garagegeek (not-for-profit focused on collaboration spaces)
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