Technical Support Engineer, Finout
$100-130k
3+ days a week in office (Midtown Manhattan, NY)
All-in-one FinOps solution
Open for applications
All-in-one FinOps solution
101-200 employees
Open for applications
$100-130k
3+ days a week in office (Midtown Manhattan, NY)
101-200 employees
Company mission
To build the ultimate modern-day ERP system.
Role
Who you are
- At least 3-4 years of experience as a Tier-2 or Senior Technical Support Engineer for a technical SaaS product, cloud-based solution, or IT tooling solutions
- Experience with SQL, including accessing and querying databases, manipulating data via advanced queries, and extensive knowledge of relational database structure
- Experience with at least two of the major cloud providers (AWS, GCP, and Azure)
- Experience working with internal and external APIs (REST)
- Ability to work independently while still communicating with the wider group regarding wider issues
- Experience scaling Support processes and methodologies- Huge plus (Not required)
- Experience working in monitoring or cloud cost management segments- Huge plus (Not required)
- Experience working in a fast-paced growth-mode startup environment
What the job involves
- We are looking for a Technical Customer Support Engineer who will be responsible for supporting Finout’s US customer base regarding their technical inquiries with the platform
- This role partners closely with our R&D, Product, and Customer Success teams to ensure customer satisfaction and resolution of their inquiries
- It also requires a high level of ownership to ensure the customer inquiries are thoroughly understood and ultimately, resolved
- This is a unique opportunity to join a quickly accelerating startup and make an outsized impact to the trajectory of the company
- At Finout, we’re not just building a product; we’re transforming how businesses approach cloud cost management
- As a Technical Customer Support Engineer, you’ll play a crucial role in shaping our customer’s experience and driving our impact on the industry
- Join us and help redefine the future of cloud cost management, all while enjoying the perks of a collaborative, innovative, and energetic team environment
- This role reports to Finout’s Director of Technical Customer Support
- Primary liaison for technical customer inquiries. Responsibility spans from initial response time through to resolution
- Day to day activities can look like first response to Enterprise customers, triage across the customer base, further investigation and resource requests from various departments, managing escalations, and documentation both internally & externally. There is also an area of opportunity in this role to identify possible methods for improving Support in both the technical and the service layers
- Develop a deep understanding of the Finout platform to provide efficient end-to-end support solutions
- Utilize the platform’s various backend mechanisms, processes, and data structure in order to provide support on complex backend capabilities
- Collaborate with Product, Customer Success, and R&D teams to address recurring issues and enhance support services
- Create and maintain internal documentation on platform functionalities and processes
Our take
Founded in 2021, Finout specialises in FinOps, providing comprehensive tools to manage and optimise cloud costs for companies of all sizes. By integrating with major cloud providers like AWS and Microsoft Azure, Finout offers detailed visibility into cloud spending, enabling efficient cost allocation and optimisation.
The platform stands out for its robust features, including instant tagging and zero-fee cost optimisation, which help businesses reduce cloud expenditures by almost half without the need for coding or tag changes.
The company has successfully expanded its customer base to include major brands like Lyft and Choice Hotels. It has also raised substantial funding to Series C, which will be used to enhance the platform, grow the team, and continue innovating in the FinOps space.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 5 rounds)
Jan 2025
$40m
SERIES C
May 2024
$26.3m
SERIES B
Total funding: $89.3m
Company benefits
- Private Health Insurance (including Dental , vision and life insurance)
- 401K Plan
- Office Hybrid model - 2 times a week working from home
- Unlimited PTO!
Company HQ
Tel Aviv-Yafo, Tel Aviv District
Leadership
Roi Ravhon
(Co-Founder & CEO)Previously worked through several roles at Logz.io, most recently as Director of Core Engineering.
Asaf Liveanu
(Co-Founder & CPO)Worked as a Full Stack Developer for Taboola and Core Product Manager for Logz.io.
Yizhar Gilboa
(Co-Founder & CTO)Prior work includes Head of Data Science at Planck and Data Scientist at Zebra Medical Vision.
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