Client Success Manager, EmpowerRD

Salary not provided

Mid and Senior level

London

2-5 days a week in office

R&D tax credits platform for growth companies

Job no longer available

R&D tax credits platform for growth companies

21-100 employees

FintechB2BEnterpriseComplianceLegalSaaS

Job no longer available

Salary not provided

Mid and Senior level

London

2-5 days a week in office

21-100 employees

FintechB2BEnterpriseComplianceLegalSaaS

Company mission

To demystify and democratise the R&D Claims process.

Job

Company

Role

Who you are

Have a professional services background or blended client success and delivery background in the R&D tax industry
Have experience collaborating with clients to develop a project delivery process, assessing client requirements to ensure the maximum value is realised
Developing and executing revenue retention strategies and have effective sales and negotiation skills
Strong judgement in methods and decisions taken to obtain results aligned with company goals
Recognising the importance of timing to complete service delivery in line with expectations
Ability to prioritise, balance and respond to client and internal activities

Desirable

Multiple years in the R&D tax industry with a strong knowledge of regulatory requirements
Experience in client success, revenue retention, or delivering professional services in a similar context to EmpowerRD's services
The ability to develop and maintain executive and C-level relationships where you are recognised as a trusted specialist in R&D tax
Committed team player with strong interpersonal skills who share and support colleagues
Ability to thrive in fast-paced client success environments

What the job involves

You will be part of a growing team of Client Success Managers operating across all innovation industries within the UK
As a Client Success Manager you are responsible for building strategic relationships and delivering professional services to ensure our portfolio of clients realise the most value from EmpowerRD's expertise
Client Success Managers must primarily be driven by our clients' success, whilst being proactive, delivery driven problem solvers who have the ability to create and maintain c-level relationships across varying organisational sizes
In this role, you will be the primary point of contact for our valued clients, guiding them through the R&D tax relief claim process and ensuring they unlock the maximum benefit from our services
You will build strong relationships with clients, understand their needs, and proactively address any challenges they may face
Own and proactively managing the end-to-end process of a segment of EmpowerRD’s clients
Generate pipeline through client retention, nurturing senior and c-level relationships
Develop and lead a territory plan and a tailored account plan for each client that aligns with their business goals, priorities and timeframes
Develop mutually agreed and aligned success plans and drive the execution of these plans to realise service completions in alignment with client success goals
Provide technical R&D tax, service and product support to our clients, ensuring all stakeholders are aligned with the regulations of the R&D tax relief scheme
Become a proactive collaborator with the Engineering, Sales and Marketing teams to continuously improve client experience
Be a recognised role model for collaboration, understanding and overall business results

Salary benchmarks

Our take

The UK government is keen for eligible companies to take advantage of the generous R&D tax reliefs on offer. But this can be a complex and confusing area, with over half of eligible businesses unaware of the opportunity. In response, EmpowerRD is attempting to change the way R&D tax credit claims are done.

The company focuses on developing technologies that simplify and automate the application process as much as possible, allowing accounting and financial managers to claim with confidence. The company’s broader ambition is to support companies across the world to unlock all funding that rewards innovation - making it one to keep an eye on moving forward.