Customer Support Executive, Cryptio

Salary not provided

Junior and Mid level

Remote from UK

Accounting, audit & tax for digital assets

Job no longer available

Accounting, audit & tax for digital assets

21-100 employees

FintechB2BCryptocurrencyEnterpriseBankingPaymentsInvestingSaaSBlockchainAccounting

Job no longer available

Salary not provided

Junior and Mid level

Remote from UK

21-100 employees

FintechB2BCryptocurrencyEnterpriseBankingPaymentsInvestingSaaSBlockchainAccounting

Company mission

To help financial institutions, corporates and crypto-native companies navigate the fragmented digital-asset landscape with confidence.

Job

Company

Role

Who you are

You’re crypto-native and have extensive knowledge of the Web3 space
You love deep diving on problems and coming up with solutions
You’re comfortable with remote working environments
You have excellent communication skills and love to speak directly with customers
You can multi-task,prioritise and are happy working independently
You bring patience and empathy when handling tough cases

What the job involves

Deliver top-tier, timely customer support to all of Cryptio’s customers through Zendesk
Liaise with internal stakeholders to efficiently solve customer problems
Report product malfunctions and act as a voice of the customer in product discussions
Share feature requests and effective workarounds with team members
Gather customer feedback and share with our Product, Sales and Marketing teams
Take responsibility for building out new processes where they don’t already exist
Build extensive expert knowledge of our unique product and market and become a go-to problem solver within the business
Drive improvements in overall customer experience by owning some areas of project delivery

Our take

Cryptio provides financial institutions and crypto-native companies with institutional-grade accounting, auditing and tax software for digital assets. Its software allows users to visualize a picture of their digital asset activity and track their crypto and decentralized finance assets and transactions.

In short, Cryptio bridges the gap between digital asset activity and accounting obligations, providing users with a wide range of financial reporting tools that automate tax filing and the accounting of digital assets.

The startup boasts clients including Draper Associates, Nexo, Swissborg, Sandbox, AAVE and Consensys. Investment has been used to accelerate product development and to grow its reach. The company has also partnered with KPMG to help companies establish controls to better account for crypto assets.

Steph

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (4.9)

Company

Funding (last 2 of 4 rounds)

Mar 2026

$45m

SERIES B

Jan 2025

$15m

SERIES A

Total funding: $71.2m

Company benefits

Generous equity options | If you join Cryptio in a senior role, we offer equity options.
Remote first | We offer all our employees the choice to work office based, hybrid or fully remote. We understand the importance of enhanced flexibility.
25 days holiday & your birthday off | You’ll also be able to take all bank holidays off too! At Cryptio you’re encouraged to take all of your annual leave, we need our teams well rested.
Private Medical & Dental Insurance | Yours and families health is important, so we provide fully comprehensive medical and dental insurance all year round. Employees in the US get a top up in their salary.
WFH allowance | It’s important that you have everything to do your job well, you will have $200 to spend on anything you need.
Pension Contributions | We go above the required amount and we put in 4% monthly contributions.
Conference Budget | Networking is very important, sales team are given a budget to host/attend conferences around the world.
L&D Budget | Continuous learning and development is important to us. We have our own development team who will help you achieve your goals.
Company Socials | We hired a 40 bedroom castle in Scotland in December 2023! We all came together to celebrate our achievements.

Company HQ

Holborn, London, UK

Leadership

Antoine Scalia

(Founder & CEO)

Previously Data Analyst at Believe Digital, Product Marketing Manager at Auction After Sale, President at HEC Electro and VC Analyst at Ventech.

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