Technical Customer Support, Motorola Solutions

$70-75k

+ Incentive Bonus Plans & Employee Stock Purchase Plan

Zendesk

JIRA

Junior and Mid level

Chicago

More information about location

Office located in Schaumburg, IL

Communication software for public safety & enterprise

Be an early applicant

Communication software for public safety & enterprise

1001+ employees

B2BEnterpriseCyber SecurityTelecommunications

Be an early applicant

$70-75k

+ Incentive Bonus Plans & Employee Stock Purchase Plan

Zendesk

JIRA

Junior and Mid level

Chicago

More information about location

Office located in Schaumburg, IL

1001+ employees

B2BEnterpriseCyber SecurityTelecommunications

Company mission

To build and connect safety and security technologies in our never-ending pursuit to keep people safer everywhere.

Job

Company

Role

Who you are

This role requires a proactive and solutions-oriented approach to troubleshooting common technical issues and escalating complex problems to the appropriate IT team members
High school diploma or equivalent; Associate's degree in a related field is a plus
Proven experience in providing technical support in an office environment
Strong understanding of computer hardware, software, and networking concepts
Excellent problem-solving and troubleshooting skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Ability to prioritize tasks and manage time effectively
Proficiency in using a ticketing system (e.g., Zendesk, Jira Service Desk)
Experience with [Specific software or hardware used in the office, e.g., Microsoft Office Suite, specific printers, etc.]

What the job involves

CMSO Software Enterprise Technical Support is a group that delivers solutions to the public safety sector
The group is committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions
As part of this team, the PremierOne Support team deploys and supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings
The Front Office Tech Support Specialist provides first-line technical support to employees and visitors, ensuring smooth operation of office technology and a positive user experience
Provide first-level technical support to employees and visitors regarding hardware, software, network connectivity, and peripherals (printers, scanners, etc.)
Troubleshoot and resolve common technical issues, such as password resets, printer malfunctions, software errors, and email problems
Install and configure computer hardware and software for new employees and visitors
Maintain inventory of office technology equipment and supplies
Assist with the setup and maintenance of conference rooms and presentation equipment
Respond promptly to support requests via phone, email, and in-person
Document and track all support requests and resolutions using a ticketing system
Provide basic training to employees on the use of office technology and software
Maintain a clean and organized workspace
Collaborate with the IT department to identify and resolve recurring technical issues
Stay current with new technologies and best practices in IT support
Assist with other administrative tasks as needed
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

Application process

Must be able to obtain background clearance as required by government customer

Our take

Motorola Solutions is a leading provider of communication and software solutions tailored for public safety and enterprise sectors. Its extensive portfolio includes mission-critical radios, command center software and video security systems designed to enhance operational efficiency and safety.

The company's focus extends beyond mere hardware, as it emphasizes integrated software solutions that facilitate communication and data management. This integration of hardware and software ensures clients can respond promptly and effectively to challenges.

Looking ahead, the company is opening a new R&D center in Cork, creating 200 jobs to advance land mobile radio technology. This investment supports its growth and innovation, building on its existing Irish presence and recent acquisition of Tetra Solutions.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Company benefits

Flexible work models
Paid time off
Paid parental and family leave
Health care benefits
Global wellness resources
Employee assistance programs
Rotation programs
Mentor relationships
Learning and development opportunities
Retirement benefits
Employee bonuses
Stock grants & employee stock purchase plans

Company HQ

West Loop Gate, Chicago, IL

Leadership

James J. O'Connor

(Co-Founder)

Co-founded Motorola Solutions in 1999. Founder and Chairman of Chicagoland Entrepreneurial Center and 1871. They are also the Global Head of Venture Capital and Managing Director at William Blair.

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