Technical Account Manager, Workiva
$101-172k
+ Discretionary bonus typically paid annually + RSUs granted at time of hire
Business data platform
Open for applications
Business data platform
1001+ employees
Open for applications
$101-172k
+ Discretionary bonus typically paid annually + RSUs granted at time of hire
1001+ employees
Company mission
Workiva’s mission is to power transparent reporting for a better world.
Role
Who you are
- Typically requires a minimum of 6 years of related experience with a Bachelor’s degree
- Intermediate to advanced experience with one or more of the following technologies required
- Database technologies, e.g.: Microsoft SQL, Oracle SQL, PostgreSQL, RedShift
- Programming interfaces and API technologies e.g.: Restful API, SOAP, WSDL and OpenAPI spec
- Basic understanding of XML/JSON and their structures - script languages e.g.: Python, Java, Node .js, PowerShell, .BAT/Shell, Perl
- Reliable internet access for any period of time working remotely, not in a company office
- Willingness to travel (up to 10% of the time) for team and customer meetings, and corporate events
Desirable
- Ability to obtain and maintain a Public Trust level of security clearance for all Federal customers
- Experience with systems like Splunk, Jira, Confluence, AWS Services, and/or Zendesk preferred
- Experience in a Technical Account Management or similar role in a SaaS company preferred
- Experience with federal customers and knowledge of government requirements preferred
- Experience in Accounting, Finance, database support or system/network administration preferred
- Experience working with product management or product development in a software company
What the job involves
- This role blends account management strategies with technical advanced support skills in order to act as a trusted advisor for our customers by navigating complex customer needs, delivering exceptional support, and driving platform adoption
- Serve as the main liaison for strategic customers to ensure timely response and resolution delivery
- Maximize and enable our customers' ROI on the Workiva Platform while ensuring the highest levels of security and compliance, particularly for federal clients and those requiring confidentiality of their data
- Build strong relationships with key stakeholders, including executives, servicing as the main contact for all support related issues
- Manage and report on performance against service level agreements (SLAs), creating action plans when SLAs are not being met
- Facilitate regular customer conference calls and meetings to ensure continuous information flow and timely updates
- Oversee escalations and deliver Root Cause Analysis for high priority cases
- Advocate for customers internally by providing feedback to various Workiva teams included, but not limited to, Sales, Services, Marketing, Product, and Engineering
- Work with Sales and Customer Success as needed to aid in upcoming renewals and achieve revenue retention targets
- Collaborate with internal teams to drive adoption through effective onboarding, training, and support
- Ensure technical health of the platform through business reviews or consultations
- Maintain comprehensive knowledge and certifications of the Workiva Platform to meet the evolving needs of customers
Our take
For large-scale businesses, collecting and sharing data can be a complex and challenging process. Workiva solves this problem with its cloud-based data platform.
Workiva is one of the biggest players in the market, serving around 75% of Fortune 500 companies, including Google and Delta. Workiva's controlled, secure and audit-ready platform has maintained a clear edge over much of its competition.
Workiva's quality product and its commitment to transparency has made it a firm favourite with companies around the world. If it can maintain this, it stands to consolidate its impressive growth even further in the coming years.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Oct 2014
$0.7m
EARLY VC
Dec 2012
$30.7m
SERIES C
Total funding: $46.9m
Company benefits
- A discretionary bonus typically paid annually
- Restricted Stock Units granted at time of hire
- 401k w/ match
- Health, dental, and vision
- Vacation accruals
- Life and disability insurance
- Employee stock purchase plan
- Volunteer time-off
- Parental leave
- Travel & accident insurance
- Paid holidays
- Work remotely
- Discount programs
- Health and wellness
- Pet-friendly atmosphere
- Choose from additional plans that cover legal expenses, stolen identity, or even your pet's health
Company values
- Customer success: Always delight our customers.
- Innovation: Keep creating solutions and finding better ways.
- Trust: Always rely on each other.
- Inclusion: Support a diverse community where we all belong.
- Integrity: Do the right thing, every time.
- Accountability: Be responsible for your success and failure.
- Collaboration: Share resources and work together.
Company HQ
Holborn, London, UK
Articles
Leadership
Marty Vanderploeg
(CEO, not founder)Previously worked as a Professor at Iowa State University. Founded Engineer Animation Inc. in 1990.
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