Technical Account Manager, Workiva

$101-172k

+ Discretionary bonus typically paid annually + RSUs granted at time of hire

SQL

AWS

Python

Java

Node.js

Postgres

Splunk

Redshift

Perl

Powershell

Zendesk

JIRA

Oracle

Confluence

JSON

REST API

Senior and Expert level

Remote from US

Software for sustainability, GRC & financial reporting

Job no longer available

Software for sustainability, GRC & financial reporting

1001+ employees

B2BEnterpriseComplianceAnalyticsData AnalysisCloud Computing

Job no longer available

$101-172k

+ Discretionary bonus typically paid annually + RSUs granted at time of hire

SQL

AWS

Python

Java

Node.js

Postgres

Splunk

Redshift

Perl

Powershell

Zendesk

JIRA

Oracle

Confluence

JSON

REST API

Senior and Expert level

Remote from US

1001+ employees

B2BEnterpriseComplianceAnalyticsData AnalysisCloud Computing

Company mission

To power transparent reporting for a better world.

Job

Company

Role

Who you are

Typically requires a minimum of 6 years of related experience with a Bachelor’s degree
Intermediate to advanced experience with one or more of the following technologies required
Database technologies, e.g.: Microsoft SQL, Oracle SQL, PostgreSQL, RedShift
Programming interfaces and API technologies e.g.: Restful API, SOAP, WSDL and OpenAPI spec
Basic understanding of XML/JSON and their structures - script languages e.g.: Python, Java, Node .js, PowerShell, .BAT/Shell, Perl
Reliable internet access for any period of time working remotely, not in a company office
Willingness to travel (up to 10% of the time) for team and customer meetings, and corporate events

Desirable

Ability to obtain and maintain a Public Trust level of security clearance for all Federal customers
Experience with systems like Splunk, Jira, Confluence, AWS Services, and/or Zendesk preferred
Experience in a Technical Account Management or similar role in a SaaS company preferred
Experience with federal customers and knowledge of government requirements preferred
Experience in Accounting, Finance, database support or system/network administration preferred
Experience working with product management or product development in a software company

What the job involves

This role blends account management strategies with technical advanced support skills in order to act as a trusted advisor for our customers by navigating complex customer needs, delivering exceptional support, and driving platform adoption
Serve as the main liaison for strategic customers to ensure timely response and resolution delivery
Maximize and enable our customers' ROI on the Workiva Platform while ensuring the highest levels of security and compliance, particularly for federal clients and those requiring confidentiality of their data
Build strong relationships with key stakeholders, including executives, servicing as the main contact for all support related issues
Manage and report on performance against service level agreements (SLAs), creating action plans when SLAs are not being met
Facilitate regular customer conference calls and meetings to ensure continuous information flow and timely updates
Oversee escalations and deliver Root Cause Analysis for high priority cases
Advocate for customers internally by providing feedback to various Workiva teams included, but not limited to, Sales, Services, Marketing, Product, and Engineering
Work with Sales and Customer Success as needed to aid in upcoming renewals and achieve revenue retention targets
Collaborate with internal teams to drive adoption through effective onboarding, training, and support
Ensure technical health of the platform through business reviews or consultations
Maintain comprehensive knowledge and certifications of the Workiva Platform to meet the evolving needs of customers

Our take

For large-scale businesses, collecting and sharing data can be a complex and challenging process. Workiva solves this problem with its AI-powered data platform.

Workiva is one of the biggest players in the market, serving around 75% of Fortune 500 companies, including Google and Delta. Workiva's controlled, secure and audit-ready platform has maintained a clear edge over much of its competition.

Workiva's quality product and its commitment to transparency has made it a firm favourite with companies around the world. If it can maintain this, it stands to consolidate its impressive growth even further in the coming years.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

5% employee growth in 12 months

Glassdoor (4.4)

Company

Funding (last 2 of 4 rounds)

Oct 2014

$0.7m

EARLY VC

Dec 2012

$30.7m

SERIES C

Total funding: $46.9m

Company HQ

Ames, IA

Leadership

Julie Iskow

(CEO)

Julie joined Workiva in 2019 sa COO/President and became CEO in 2023. Previously, she served as the CTO at Medidate Solutions and as the CIO at WageWorks.

David Haila

(CTO)

David has been at Workiva since 2009, joining the team as a Senior Software Engineer. Since then, he has held a number of roles and became CTO in 2023.

Jill Klindt

(CFO & EVP)

Jill has been at Workiva since 2008, joining as a Controller before holding a number of roles and becoming CFO & EVP in 2023. Previously, she held Financial roles at Financial Intelligence, Wells Fargo Financial, CitiMortgage, and Principal Financial Group.

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