Data Consultant, Count
Customer Success
£60-70k
Offers Equity • Offers Bonus
More information about location
Collaborative data analysis platform
Be an early applicant
Collaborative data analysis platform
1-20 employees
Be an early applicant
£60-70k
Offers Equity • Offers Bonus
More information about location
1-20 employees
Company mission
To reimagine the analytical workflow and make data accessible to all.
Role
Who you are
- Strong analytical experience with SQL (Python a bonus)
- Customer-facing experience in customer success, consulting, support, or training
- Comfortable in commercial conversations, whether that's renewals, expansions, or value conversations with customers
- Have excellent communication and interpersonal skills, with a knack for building rapport with people
- Proven analytical and problem-solving skills to understand customers' challenges, troubleshoot issues, and propose effective solutions
- Strong collaboration skills to work effectively with cross-functional teams, including sales, product development, and engineering, to drive customer success
- A high level of self-motivation and resilience
- A desire to learn and grow in a fast-paced startup environment
What the job involves
- This isn't your typical customer success role
- You'll be joining a small, growing team of data consultants doing a mix of deep technical work and commercial conversations
- One day you're designing and implementing a data model for a customer; the next you're talking through how Count can deliver more value for their business; the next you're experimenting with a new agentic workflow that makes your whole team more effective
- If you love technology, love talking to people, and get as much satisfaction from closing a deal as solving a complex technical problem, this could be the role for you
- Analytics comes naturally to you. You don't shy away from a challenging technical problem, whether that's debugging a data integration, implementing a model from scratch, or helping a customer rethink their analytical workflow
- You're equally comfortable in a commercial conversation, articulating value, spotting opportunities to grow a relationship, and contributing directly to revenue generation
- This is a generalist role that demands real technical depth and commercial awareness. For the right person it's a genuinely exciting and unusual place to be
- Customer Success: Nurture existing customer relationships, proactively spotting opportunities to help them get more value from Count
- New Business and Demos: Conduct demos for prospective customers, nurture new relationships, and design and facilitate proof of concepts that demonstrate the full value Count can bring to an organisation
- Commercial Ownership: Lead commercial conversations with customers, owning revenue generation through renewals, expansions, and upsell opportunities
- Onboarding and Implementation: Guide new customers through onboarding, getting stuck in technically to design and deliver a successful implementation of Count that works for their organisation
- Analytical and Agentic Solutions: Design and implement analytical and agentic solutions within Count, helping customers move beyond static dashboards towards more intelligent workflows
- Customer Feedback and Advocacy: Collect and analyse customer feedback to surface trends and product opportunities, advocating for customers' needs internally
- Internal Collaboration: Work closely with our GTM and product teams, feeding in customer insight to shape how Count develops
- Team Productivity: Identify and implement ways to make our team more effective, particularly through AI workflows. Experiment, build, share what works
- Customer Communications: Contribute to customer-facing communications including product messaging, webinars, and customer support
Application process
- Our interview process will cover:
- An initial conversation so you can ask any questions you have about Count and we can learn more about your experience and interests
- A deeper dive call with members of our Customer Success team
- A practical, analytical exercise using Count, and a subsequent call to discuss the work with the Customer Success team
- A final meeting with our founders & wider team
- The interviews are virtual. The last one can be London-based depending on your location
Our take
Although technology has developed quickly in the past years, the way we analyze SQL has remained unchanged. Many businesses fail to make data-driven decisions due to the complexity of traditional data software. Count is a technology startup that is setting out to solve this problem by building a next-generation SQL editor that provides SQL analysts with a modern analytical workflow.
Count enables data teams to find and share insights quickly, supercharging decision-making across their organisation. It provides a seamless workflow for SQL analysis, letting data teams explore their data in a reactive SQL notebook, collaborate in real-time and publish their results as beautiful, interactive data apps that their whole organisation can use.
Count's primary target audience is early-stage tech companies, and it has been steadily increasing its customer base since raising $2.4 million in seed funding in 2020. Count has been intermittently releasing updates to its platform to increase its clients' rates of data distribution and continues to remain proactive despite its period of relative quiet through the 2020s.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Apr 2020
$2.5m
SEED
Sep 2017
$2.6m
SEED
Total funding: $5.1m
Company benefits
- Pension and share options
- 28 days of holiday (plus public holidays)
- Private health care
- Generous parental leave
- Quarterly meetups with the team to relax and brainstorm, each time in a different city
Company values
- Remote first - We're building a remote team to enjoy the flexibility and comfort of home, while growing a global business
- Creativity wins - Great ideas can come from anywhere, so we ensure everyone in our team the freedom and autonomy to explore, not just do
- Balance - Our work is important to us, and we know we do it best when we actively maintain a good work-life balance
- Team play - We optimise for team success over individual success. Everyone’s problems are my problems
Company HQ
City of London, London, UK
Articles
Leadership
Oliver Hughes
(Co-Founder & CEO)Studied Mechanical Engineering at the University of Cambridge. Previously a Consultant at Stroud Consulting, Juice Supply Chain Analyst at Innocent Drinks and UK Operational Development Project Manager at Tesco.
Oliver Pike
(Co-Founder & CTO)Earned a PhD in Physics from Imperial College London. Previously Senior Associate - Strategy Group at PwC UK and Research Associate at Imperial College London.
Diversity, Equity & Inclusion at Count
- We're committed to building a diverse team. Whatever your race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability, we want to hear from you
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