Workplace Experience Manager, Pallet

• 3+ years in workplace experience, office management, facilities, events, or operations — ideally in a fast-growing startup or multi-office environment
• Experience supporting an office move, build-out, or expansion is a strong plus
• Excellent organization and project management skills; you can juggle vendors, timelines, and budgets without dropping a ball
• A hospitality mindset — you genuinely enjoy making people feel welcome and taken care of
• Comfort managing a remote site and coordinating logistics from a distance
• Strong communication skills and the ability to partner cross-functionally with People, IT, Recruiting, and leadership
• Hands-on, proactive, and resourceful; you spot what needs doing before being asked
• Comfortable working in office 5 days a week in SF, with occasional travel to NYC

Desirable

• We're a ~60-person team headquartered in San Francisco, with a growing satellite office of ~10 people in New York
• We're in the middle of an exciting period of growth: we're moving into a brand-new SF office built to host 80–100 people, and we're on the hunt for a larger NYC space as that team expands
• We're looking for a Workplace Experience Manager to own the physical and cultural heartbeat of both offices
• You'll be the person who makes our spaces run seamlessly, makes employees and visitors feel welcome the moment they walk in, and brings the team together through memorable events and offsites
• This is a hands-on, in-office role for someone who loves the operational details and the people side of the job
• You'll start by anchoring our SF headquarters, with a meaningful role in shaping our office expansion in both cities
• Until we hire someone on the ground in New York, you'll manage that office remotely — coordinating vendors, logistics, and the new-space search from afar
• Lead day-to-day operations of our SF headquarters and own the move into our new 80–100 person space, including layout, build-out coordination, and setup
• Remotely manage our NYC office and help source and secure a larger NYC space, partnering with leadership and external brokers/vendors until we hire a dedicated NYC lead
• Own desk setup and workspace readiness for new hires across both offices, partnering with IT and People Ops so everyone has what they need on day one
• Manage relationships with key vendors — WiFi/internet, janitorial, security, building management, and more — including contracts, SLAs, and escalations
• Keep both offices stocked, clean, functional, and on-brand; troubleshoot issues quickly and proactively
• Source, order, and manage office snacks, beverages, and supplies, balancing quality with budget
• Plan and run company events, celebrations, and team offsites end to end — from venue and vendor selection to logistics, budget, and day-of execution
• Bring creativity and energy to building culture and connection across two cities
• Set up, configure, and manage our meeting room and conference room hosting software, ensuring smooth booking and AV across all rooms
• Serve as the welcoming face of the office — greeting candidates and visitors and ensuring a great experience in close partnership with our Recruiting team and Executive Assistant

• Chat with Head of Talent - 30 mins
• Take Home Assessment - 2-3 days to complete
• Final Interview - 2.5-3 hours
• Brief Background Check and Reference Check