Technical Account Manager, Telnyx
$90-110k
OTE
$60-75k
BASE
+ Share Options
3+ days a week in office
Full-stack platform for real-time conversational AI
Job no longer available
Full-stack platform for real-time conversational AI
201-500 employees
Job no longer available
$90-110k
OTE
$60-75k
BASE
+ Share Options
3+ days a week in office
201-500 employees
Company mission
To solve real-world problems, modernize the antiquated and automate the manual.
Role
Who you are
- 3+ years of customer service of a highly technical product or project management experience in a professional setting (telecommunications background will be a plus)
- Resourcefulness. Technically competent and enjoy solving problems for our customers and our team
- Advanced organizational and time management skills
- Excellent project management, developing workflows to increase troubleshooting efficiency while still following standard processes
- Impeccable written and verbal communication skills. You are a strong listener and communicator, being able to stand in our customer’s shoes
- Analytical thinking - analyze, synthesize, and apply information to solve problems swiftly while weighing all pros and cons and understanding the downstream effects of decisions
- Living with integrity, transparency, and erring on the side of the action
- Adaptive and introspective; ability to work under pressure and help others
What the job involves
- As an Account Manager, you'll hold an essential position for the success of new Telnyx customers. You will be responsible for maintaining and growing monthly revenue for Telnyx's highest-valued customers
- You’ll build and maintain strong relationships, consistently remain available and responsive, and proactively assess, clarify, and validate customer needs on an ongoing basis
- The two key metrics you’ll be evaluated on are the successful growth of your book of business and retaining & renewing individual accounts
- Drive customer outcomes - get them to value and hit/exceed their usage expectations on the Telnyx platform
- Develop strong relationships with key individuals, work with customers to establish critical goals and KPIs, and aid customers in achieving their business objectives
- Track daily, weekly, and monthly metrics and reports to support the customer experience
- Maintain and grow a book of business through proactive outreach, anticipating customer needs and concerns, and a data-driven, analytical, problem-solving mindset
- Demonstrate and promote product adoption as a means to upsell new features and increase usage of the Telnyx platform
- Remain available and responsive to maximize customer satisfaction by addressing inquiries, technical demands, and following through on specified timelines
- Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary parties
- Build and maintain strategic customer account plans, lead Executive Business Reviews, and negotiate renewals
- Consistently generate buzz around Telnyx’s solutions through online reviews, case studies, testimonials, and community discussion
Application process
- The deadline to submit an application, is May 12, 2025
Our take
As businesses increasingly look to integrate AI into customer interactions, one major challenge has emerged: the underlying infrastructure isn't build for real-time performance. Many companies rely on a patchwork of providers for voice, messaging, and AI, which can introduce delays, complexity and reliability issues. This becomes especially problematic for use cases like voice assistants or automated calls, where even slight latency can disrupt the experience.
Telnyx offers a full-stack platform that combines telephony, networking and AI infrastructure into a single system. In simple terms, it gives businesses everything they need to build and run real-time, AI-powered voice applications without stitching together multiple vendors. Its platform supports things like AI voice agents, programmable calls and messaging, all designed to work quickly and reliably across global networks.
The company now serves over 14,000 customers, processes millions of API requests daily and operates infrastructure across more than 60 countries. Recent recognition from Frost & Sullivan and partnerships likes it deal with Telarus point to growing enterprise adoption too. And as more businesses move toward AI-driven communications, Telnyx is positioning itself as the underlying infrastructure layer that makes those experiences fast and dependable.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-28% employee growth in 12 months
Company
Funding (1 round)
Sep 2014
$1m
SEED
Total funding: $1m
Company benefits
- Flexible, global team: Reaching our full potential means hiring people from all walks of life. Telnyx allows employees to work from home, and we offer in-person options for team members in Amsterdam, Chicago, Dublin and Warsaw
- Modern life, modern accommodations: Working in the business of innovation means offering support to our team to help them stay innovative. Telnyx offers unlimited personal time off to help employees recharge
- Benefits based on location: With team members across the globe, Telnyx offers competitive perks and benefits based on location. Employees in Ireland, the UK, and the US are eligible for healthcare benefits, and US employees also have access to 401(k) matching
Company HQ
Civic District, Austin, TX
Leadership
David Casem
(Co-Founder & CEO)Co-founded Telnyx in 2009 and has served as the CEO since.
Ian Reither
(COO)Prior to joining Telnyx as COO in 2014, Ian spent over 3 years at Trexin Consulting as a Principle Consultant.
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