Technical Account Manager, Telnyx
$90-110k
OTE
$60-75k
BASE
+ Share Options
3+ days a week in office
Cloud-based digital communication platform provider
Open for applications
Cloud-based digital communication platform provider
201-500 employees
Open for applications
$90-110k
OTE
$60-75k
BASE
+ Share Options
3+ days a week in office
201-500 employees
Company mission
To make universal communications possible for businesses through its cloud-based VoIP services.
Role
Who you are
- 3+ years of customer service of a highly technical product or project management experience in a professional setting (telecommunications background will be a plus)
- Resourcefulness. Technically competent and enjoy solving problems for our customers and our team
- Advanced organizational and time management skills
- Excellent project management, developing workflows to increase troubleshooting efficiency while still following standard processes
- Impeccable written and verbal communication skills. You are a strong listener and communicator, being able to stand in our customer’s shoes
- Analytical thinking - analyze, synthesize, and apply information to solve problems swiftly while weighing all pros and cons and understanding the downstream effects of decisions
- Living with integrity, transparency, and erring on the side of the action
- Adaptive and introspective; ability to work under pressure and help others
What the job involves
- As an Account Manager, you'll hold an essential position for the success of new Telnyx customers. You will be responsible for maintaining and growing monthly revenue for Telnyx's highest-valued customers
- You’ll build and maintain strong relationships, consistently remain available and responsive, and proactively assess, clarify, and validate customer needs on an ongoing basis
- The two key metrics you’ll be evaluated on are the successful growth of your book of business and retaining & renewing individual accounts
- Drive customer outcomes - get them to value and hit/exceed their usage expectations on the Telnyx platform
- Develop strong relationships with key individuals, work with customers to establish critical goals and KPIs, and aid customers in achieving their business objectives
- Track daily, weekly, and monthly metrics and reports to support the customer experience
- Maintain and grow a book of business through proactive outreach, anticipating customer needs and concerns, and a data-driven, analytical, problem-solving mindset
- Demonstrate and promote product adoption as a means to upsell new features and increase usage of the Telnyx platform
- Remain available and responsive to maximize customer satisfaction by addressing inquiries, technical demands, and following through on specified timelines
- Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary parties
- Build and maintain strategic customer account plans, lead Executive Business Reviews, and negotiate renewals
- Consistently generate buzz around Telnyx’s solutions through online reviews, case studies, testimonials, and community discussion
Application process
- The deadline to submit an application, is May 12, 2025
Our take
The telecommunications landscape is changing rapidly, as more companies migrate from traditional telephone communication to digital conferencing platforms and instant messaging. However, existing digital communication platforms usually come with connection issues, and combating this through bespoke solutions comes with employing expensive software engineers.
Telnyx develops cloud-based Voice over Internet Protocol (VoIP) services for enterprises in the form of APIs, providing tools for the rapid development of bespoke applications for SMS and MMS messaging, WhatsApp communication, voice calls, IoT communications and verification, and elastic SIP trunking. The company claims that it ensures high speeds, reduced latency, and flawless connections through its tier-1 interconnections with major global internet hubs.
Whilst many other startups are providing VoIP solutions, Telnyx has taken a unique approach by developing APIs that allow enterprises to design their own next-gen digital communication service. This is complemented by the company’s tier-1 interconnects, detailed API documentation, and integrated dashboard, ultimately providing an end-to-end solution for cutting-edge wireless communications.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-28% employee growth in 12 months
Company
Funding (1 round)
Sep 2014
$1m
SEED
Total funding: $1m
Company benefits
- Flexible, global team: Reaching our full potential means hiring people from all walks of life. Telnyx allows employees to work from home, and we offer in-person options for team members in Amsterdam, Chicago, Dublin and Warsaw
- Modern life, modern accommodations: Working in the business of innovation means offering support to our team to help them stay innovative. Telnyx offers unlimited personal time off to help employees recharge
- Benefits based on location: With team members across the globe, Telnyx offers competitive perks and benefits based on location. Employees in Ireland, the UK, and the US are eligible for healthcare benefits, and US employees also have access to 401(k) matching
Company HQ
River North, Chicago, IL
Leadership
David Casem
(Co-Founder & CEO)Co-founded Telnyx as CEO in 2009 and has served as the CEO since.
Ian Reither
(COO)Previously spent 3 years at Trexin Consulting as a Principal Consultant before joining Telnyx as COO in 2014.
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