Solutions Consultant, Unbabel
+ Stock options
2-3 days a week in office
AI-powered human translations
Job no longer available
AI-powered human translations
501-1000 employees
Job no longer available
+ Stock options
2-3 days a week in office
501-1000 employees
Company mission
To eliminate language barriers so that businesses can thrive across cultures and geographies.
Role
Who you are
- 3+ years of experience as a Post-Sales Solution Consultant or Solutions Engineer in SaaS tech and/or Language Solution space
- Experience building and delivering Statements of Work (SoWs), handling functional and technical elements of RFIs/RFPs in an independent manner
- Ability to lead architectural/technical/API discussions, and build prototypes to showcase API functionality
- A passion for technology and the ability to translate that passion into business impact for our customers
- Excellent verbal communication, written communication, and presentation skills
What the job involves
- We are looking for a Solutions Consultant to lead the technical conversations with our customers and ensure their needs are fully met by our products, establishing a bridge between our Revenue and product and R&D teams
- We are looking for highly motivated, technically-minded candidates with experience in SaaS tech and AI language solutions. Background in Localisation and Translation Industry is a plus
- Understanding requirements and defining an optimised Unbabel solution for our diverse customer base (including customers in gaming, B2C tech, retail and travel)
- Educating our customers on the strengths of our products with exceptional customized demos
- Working alongside Account Managers to drive expansion opportunities and ensure our customer's technical requirements are aligned to business outcomes
- Supporting the preparation and execution of Strategic Workshops with customers, both on site and via zoom
- Bringing structured feedback from the customers to our Product and Engineering teams to help shape the product roadmap
- Managing all discussions on integrations, technical requirements, data processing and security
Our take
According to Unbabel, offering multilingual support is essential for building trust and loyalty among customers. Unbabel is an AI-powered language operations platform that helps customer service teams easily interact with international clients.
Unbabel's proprietary technology combines AI with human expertise in order to allow agents to respond almost instantly to international clients, in their native language. What's more, businesses using its service increase their average CSAT, CES and NPS scores and reduce their customer support costs since they don't have to hire expensive native-speaking agents for translating customer service messages.
Unbabel will be investing in international expansion in the US, Europe & Asia and in developing the capabilities of its AI, including founding an AI research lab in Pittsburg. The company counts Facebook, Panasonic, Booking.com, Logitech, Udemy and Microsoft among its clients.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Dec 2023
$21m
LATE VC
Sep 2019
$60m
SERIES C
Total funding: $111.9m
Company benefits
- Learning and development - We support professional development with masterclasses and conferences, as well as collective learning on topics that affect us all, like stress management and unconscious bias training
- Dog-friendly office - The human-canine bond is everywhere. Our dog-policy reflects that truth.
- Surf’s up - Hang ten with free, fully coordinated surf sessions, every Thursday. Beginners welcome
- Yearly company retreat in Portugal
- Work from home opportunities
- We offer competitive private health insurance to all full-time employees
- Stock options - We give all our employees the option to purchase Unbabel stock
- Diversity and Inclusion - As an organization, we prioritize a constant fight against inequality of any kind with progressive initiatives exhibited both internally and externally
Company HQ
SoMa, San Francisco, CA
Leadership
Bruno Prezado Silva
(Creative Director)Former Designer at JWT and UX and Interface Designer at Dezine.com.
Hugo Silva
(Developer)Previously a Web developer at Bomsite and a Frontend developer at Dezine.com.
João Graça
(CTO)Former Official Member at Forbes Technology Council and the Chief Scientist at Dezine.com.
Vasco Pedro
(CEO)Previously co-founded both Bueda in 2009 as well as Dezine.com in 2012. Since, have mentored with Beta-i, helping Startups navigate the early stages of development.
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