Senior Risk Governance Manager, Aviva
£105k
+ Bonus opportunity - 12% of annual salary Actual amount depends on your performance and Aviva’s
2-3 days a week in office
Insurance, wealth and retirement business
Be an early applicant
Insurance, wealth and retirement business
1001+ employees
Be an early applicant
£105k
+ Bonus opportunity - 12% of annual salary Actual amount depends on your performance and Aviva’s
2-3 days a week in office
1001+ employees
Company mission
With you today, for a better tomorrow. Aviva exist to be with people when it really matters, throughout their lives.
Role
Who you are
- Expertise in risk, control and assurance methodology and its operation within the Financial Services Industry. Understanding of Financial Services industry risk frameworks and Consumer Duty regulatory requirements and customer communications
- Lloyd’s or London Market experience within the Insurance sector is desirable
- Excellent stakeholder management skills, in particular effective communication and influencing – being able to translate conceptual thinking and insight into reporting and committee papers, delivering refined written and verbal communications to senior stakeholders
- Excellent report writing skills, with previous experience of preparing reports and presentations for Board level review
- Successful record of building personal credibility with and influencing of and external stakeholders
What the job involves
- This is a great opportunity for someone with risk management experience and the ability to engage with stakeholders up to a senior level
- This is a new role created specifically to support the growth in BAU and transformation projects
- Your role will be pivotal in making sure that we meet our risk management obligations to protect our customers, deliver our Risk Goals and achieve our strategic objectives
- In this role you will lead and shape GCS (Global, Corporate & Specialty) customer-centric and regulatory strategies, enhancing customer experience and aligning/directing internal Aviva resources to the GCS strategy whilst leading on future state conduct and consumer duty outcomes
- You will have responsibility for driving the development and implementation of initiatives that focus on delivering exceptional customer service aligned with Consumer Duty, fostering a culture of continuous improvement, and maximizing customer satisfaction
- Working closely with the Head of London Market Operations and Underwriting Head of population and be the COO point person for additional conduct and governance requirements including Ops Res, iCare risks and helping manage risk events and audits
- Customer Experience: Drive the delivery of outstanding customer experiences across all channels and touchpoints, collaborating with cross-functional teams to identify areas for improvement and implementing initiatives to enhance customer satisfaction, loyalty, and advocacy
- Conduct and compliance: review and enhance current state GCS conduct and compliance reporting, working closely with the London Market Ops teams
- Establish robust quality assurance processes and standards to ensure compliance, accuracy, and consistency across customer interactions, products, and services, specifically with Consumer Duty in mind
- Act as product owner for conduct and compliance in the transformation project, ensuring our future state Target Operating Model (TOM) and tech choices are fit for our business and our customers
- Reporting and Governance: Reviewing and overhaul current reporting and governance for GCS COO and wider GCS team, both in the short term and longer term through project Nova, taking an active role in the future state model office
- Stakeholder Management: Collaborate with senior leaders, internal stakeholders, and external partners to align customer strategies, goals, and initiatives with broader business objectives
- Build strong relationships and influence key stakeholders to drive a customer-centric culture and secure necessary resources for customer-focused projects
Salary benchmarks
Our take
With 18 million international customers, Aviva is the largest provider of insurance and leading life and pension funds in the UK. With a history that dates back to the founding of Hand in Hand Fire & Life Insurance Society in 1696, Aviva’s current form is thanks to a merger between Norwich Union and CGU plc in the year 2000.
Over the noughties, Aviva grew its market out to Europe and established a high-profile foothold in America thanks to the most expensive advertising campaign of the time that included celebrities Alice Cooper and Bruce Willis. Into the 2010s, the insurance broker was forced to restructure and close a large number of its non-core businesses in a bid to increase its shareholder returns and streamline its focus. In 2012 it sold its US wing to Athene Holding to further this goal.
Now stripped back after sell-offs of subsidiaries in Indonesia, Italy, and many more countries, Aviva is refocusing on pensions. In the wake of a Pensions Dashboard Programme delay in the UK, Aviva is in the running to take over the programme thanks to its pre-existing private systems. This exemplifies Aviva’s renewed focus on the fintech sector, all whilst playing national analyst during the cost of living crisis thanks to its annual Age of Ambiguity study.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company values
- Care
- Commitment
- Community
- Confidence
Company HQ
City of London, London, UK
Articles
Leadership
Amanda Blanc
(CEO, not founder)Currently Group Board Non-Executive Director at BP. Previously Chairman of the Welsh Rugby Union, Senior Advisor at Trov, CEO at Zurich Insurance Company.
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