Strategic Account Manager, Symbl.ai
More information about location
Conversation intelligence platform for developers
Open for applications
Conversation intelligence platform for developers
21-100 employees
Open for applications
More information about location
21-100 employees
Company mission
To elevate the quality of human life through every conversation.
Role
Who you are
- Have 10+ years of experience in strategic account management or enterprise sales roles, preferably in the technology industry
- Demonstrate a track record of success in managing and growing key accounts, with a focus on driving customer satisfaction and revenue growth
- Possess strong communication and interpersonal skills, with the ability to build rapport and influence key stakeholders
- Show a deep understanding of customer business challenges and industry trends, with the ability to articulate the value proposition of Symbl.ai solutions
- Be results-driven and customer-focused, with a commitment to delivering exceptional service and value to clients
- Have a Bachelor’s or Master’s degree in Business Administration, Marketing, or a related field
What the job involves
- At Symbl.ai, our team is dedicated to advancing the field of Conversation AI. We work collaboratively to deliver innovative solutions and drive customer success
- As a Strategic Account Manager at Symbl.ai, you will be responsible for managing and expanding relationships with key accounts
- You will work closely with customers to understand their needs and objectives, ensuring the successful adoption and utilization of our Conversation AI solutions
- You will have the opportunity to work with cutting-edge technology and shape the future of communication
- Develop and maintain relationships with key stakeholders at assigned accounts, serving as the primary point of contact
- Understand customer business objectives and challenges, and align Symbl.ai solutions to address their needs
- Drive adoption and usage of Symbl.ai products and services within assigned accounts, ensuring customer satisfaction and retention
- Collaborate with cross-functional teams, including sales, product, and customer success, to develop account strategies and drive revenue growth
- Identify upsell and cross-sell opportunities within existing accounts, and work to expand Symbl.ai's footprint within the organization
- Monitor account health and proactively address any issues or concerns raised by customers
Our take
Data analytics has changed the way businesses operate - what customers buy, how often, what they nearly buy, etc. An individual’s online experience is full of data, telling a business what’s working, what’s not, and how they can change. But what’s much harder is to collate data from, say, a customer service phone call. That’s where Symbl comes in, with its conversation intelligence software.
Symbl boasts a hefty set of features, including topic and ‘sentiment’ recognition, automatic transcription (with identification of multiple speakers in over 30 languages), as well as question and answers analytics and keyword detection. It’s a thoroughly impressive package, with usages like data analysis from customer calls and performance reviews for customer support or sales teams.
Within the realm of human voice analysis, Symbl has impressive capabilities. But conversation intelligence is a market with other big players, like Gong or Chorus.ai. While Symbl’s features are technically more impressive than those of Gong, Symbl falls short on holistic analysis including SMS and email, which can provide a clearer picture. Symbl works well but has tough competitors to differentiate itself from.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Nov 2021
$17m
SERIES A
Dec 2020
$4.7m
EARLY VC
Total funding: $23.7m
Company benefits
- 100% covered health coverage for you, and 90% for your love ones
- 100% covered Life & AD&D, and short-term disability coverage for you
- 401(k) with 3% matching
- Continued education and professional development stipend
- WFH and Wellness stipend
- 18 paid holidays
- Unlimited PTO
- Flexible schedule
Company values
- Connect not transact
- Be self-aware
- Obsess over customer value
- Stay curious
- Commit to growth
- Empower each other
- Do not settle for mediocrity
Company HQ
Pike Pine Retail Core, Seattle, WA
Articles
Leadership
Toshish Jawale
(CTO)Previously worked as a Software Engineer at Media Magic Technologies, was Co-founder of TimeNome, Co-Founder & CTO of upa.io, and was a Software Architect at Amdocs.
Surbhi Rathore
(CEO)Former Software Engineer at Nevis Networks, and Software Development Team Lead at Amdocs. They are also currently an Ambassador for Women in AI and a Member of the Forbes Technology Council.
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