Technical Support Specialist, Greenhouse Software
The national pay range for this role is $27.64 - $41.49 hourly
More information about location
Applicant tracking software and hiring platform
Job no longer available
Applicant tracking software and hiring platform
501-1000 employees
Job no longer available
The national pay range for this role is $27.64 - $41.49 hourly
More information about location
501-1000 employees
Company mission
To help every company become great at hiring.
Role
Who you are
- Greenhouse is looking for a Technical Support Specialist to join our team!
- An advocate – you thrive on engaging with our customers, working hard to help them succeed
- A problem solver – you creatively find solutions and discover workarounds using the resources available
- A wordsmith – you communicate clearly, concisely, and with a friendly tone
- A helper – you are friendly and patient, crafting a positive experience for our customers with each interaction
- An efficient worker – you juggle priorities without breaking a sweat, maintaining an excellent level of organization
- A self-motivated individual – you excel in environments where you have the autonomy to make decisions and take initiative
- 2+ years customer-facing work experience on both email and live chat channels
- Experience using Zendesk, Jira, Salesforce or other similar software
- Excellent problem solving and analytical skills
- Proven perseverance when resolving customer requests
- A passion for learning and sharing knowledge with others
- Excellent written and verbal communication skill with the ability to convey complex information to technical and non-technical audiences
- Your own unique talents! Your background has given you a unique perspective and set of transferable skills that aren't always in alignment with a given role - but those are qualities we value at Greenhouse. If you don't meet 100% of the qualifications outlined above, we still strongly encourage you to apply
What the job involves
- As customer-facing product experts, our Technical Support Specialists lead our efforts to showcase Greenhouse as not just a set of useful recruiting features, but as a platform for organizational change
- You’ll be a part of a team that has a high bar for customer happiness and strives to help our customers transform the way they hire
- Often cited by our users as the "best thing about Greenhouse”, Technical Support Specialists work with our Customer Success, Product, and Engineering teams to provide a level of support that best helps our stakeholders
- This unique opportunity puts you in the best position to have insight into the product roadmap, manage expectations for future releases, and elevate our customers’ experience with Greenhouse
- Serve as first point of contact for all technical support communications – primarily via email and online chat – to answer questions, provide assistance, troubleshoot issues, and route product feedback appropriately
- Diagnose and resolve customer issues with products in the Greenhouse Suite, escalating as needed to ensure timely follow-up and satisfactory resolution
- Expand your knowledge of our products and technical skills via through both training and practical experience
- Provide recommendations for continuous product and process improvement
Our take
Quality candidates are in demand and have options. It's not easy for companies to make the perfect hire. They face recruitment challenges. Firstly, they have to find the right people to interview. And secondly, they have to demonstrate that they have the right job for them.
Greenhouse is a hiring software company that helps companies optimize their recruitment and become great at it. With over 7,500 customers, the company supports some of the world's most successful companies such as Buzzfeed, Booking.com, HubSpot, and J.D. Power.
In January 2021, TPG Growth acquired a majority stake in Greenhouse with an investment of approximately $500M to support their commitment to improve diversity and reduce inequality in the hiring process.
Since the acquisition, Greenhouse has experienced significant growth, increasing revenues from $86.4M in 2021 to $266.3M in 2024. Its fair to say, the company is seeing great success and it doesn't seem to be slowing down anytime soon.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2018
$50m
SERIES D
Aug 2015
$35m
SERIES C
Total funding: $111.5m
Company HQ
Midtown Manhattan, New York, NY
Leadership
Daniel Chait
(CEO)With a background in Software Engineering, they co-founded Business Velocity and Lab49, where they worked for almost 10 years. In January 2012, they co-founded Greenhouse Software.
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