Technical Program Manager, Salesforce

• The ideal candidate is an expert IC leader who excels at driving execution, influencing executive stakeholders, and institutionalizing world-class software delivery practices across the organization
• Bachelor's degree in Computer Science, Engineering, or a related technical field — or equivalent practical experience leading complex software development programs
• 7–10+ years of progressive experience in Technical Program Management within a large-scale, enterprise software environment, with a proven ability to lead and deliver multi-year, strategic programs across multiple organizational boundaries
• Deep understanding of modern software architecture, cloud platforms, and the technical complexities inherent in a global, highly available system. Solid background in software development and the full SDLC
• Demonstrated ability to translate complex strategic objectives into clear, executable program plans with tangible business outcomes
• Proven track record of implementing, scaling, and optimizing development processes utilizing agile methodologies (Scrum, Kanban, SAFe, etc.) at an organizational level
• Exceptional communication, negotiation, and stakeholder management skills, with a demonstrated ability to influence technical and non-technical senior leaders (VP/SVP level) without formal authority

Desirable

• Technical Program Managers (TPMs) play a critical role at Salesforce, leading large-scale, cross-functional initiatives within our Technology, Marketing & Products organizations
• TPMs are responsible for programs from beginning to end, streamlining processes and fostering more effective communication
• They work closely with executives and key company partners to drive critical programs and activities across the company
• We are seeking a highly accomplished and results-driven Technical Program Manager (IC) to lead a portfolio of mission-critical software initiatives across Salesforce
• This role is responsible for driving execution strategy, operational excellence, and organizational alignment for complex, cross-functional programs with significant business impact
• Strategic Program Leadership: Architect and drive the full Software Development Life Cycle (SDLC) for a portfolio of complex, multi-year programs, ensuring alignment with Salesforce's strategic priorities and demonstrating measurable business impact
• Portfolio Management & Execution: Lead and manage a portfolio of high-visibility programs from concept through deployment. Define program scope, facilitate critical "build vs. buy" analyses, and develop comprehensive business cases, charters, and fit-for-purpose execution plans
• Operational Excellence & Process Ownership: Champion and institutionalize best-in-class delivery practices across development teams. Drive continuous improvement by owning and optimizing processes, tools, and communication channels — leveraging metrics and leading high-impact retrospectives
• Executive Alignment & Communication: Partner strategically with executive and senior leadership across Engineering, Product, and Business teams to align roadmaps, prioritize initiatives, negotiate technical trade-offs, and facilitate critical decision-making. Deliver crisp, regular updates on program health, risk, and dependency management to executive steering committees
• Risk & Dependency Management: Proactively identify, analyze, and mitigate complex cross-program risks and dependencies spanning multiple teams and organizations. Ensure clear communication of impact and resolution paths to all stakeholders
• Performance Tracking: Define, track, and communicate key Program KPIs and Portfolio OKRs, providing transparent reporting that measures progress against strategic business outcomes
• Cross-Organizational Influence: Cultivate deep, trusted relationships with senior business leaders and technical teams across organizational boundaries — effectively prioritizing, unblocking, and removing systemic impediments at scale