Senior Manager of Customer Insights, SWORD Health
$128.3-201.7k
OTE
Salary range includes base, variable and equity
More information about location
Connecting physical therapists with technology
Be an early applicant
Connecting physical therapists with technology
1001+ employees
Be an early applicant
$128.3-201.7k
OTE
Salary range includes base, variable and equity
More information about location
1001+ employees
Company mission
To free 2 billion people from pain.
Role
Who you are
- Bachelor's degree or higher in a quantitative or related field
- 5+ years of relevant experience in customer insights, commercial analytics, or a related role combining data analysis with client-facing or business strategy responsibilities
- Experience leveraging AI-driven tools and technologies to enhance analytical workflows and insight generation
- Exceptional communication skills with a proven ability to translate complex, data-driven findings into ROI narratives and strategic recommendations for executive and client audiences
- Proven ability to manage end-to-end analyses using SQL and Python, from data integration through to insight generation and stakeholder communication
- Demonstrated ability to independently manage multiple projects in a fast-paced environment, balancing competing priorities without sacrificing quality
What the job involves
- We are seeking a Senior Manager, Customer Insights to own and deliver high-impact insights that support customer success and commercial growth at Sword Health
- This is a client-facing individual contributor role suited for someone who combines analytical rigor with strong business intuition and the ability to communicate compellingly to both technical and non-technical audiences
- This role sits within our Health Economics & Customer Insights team, reporting to the Director of Customer Insights
- The team is responsible for translating clinical and economic evidence into commercial value for clients — transforming complex, multi-source data, including claims and Sword utilization, into clear narratives that demonstrate program ROI, inform client strategies, and support commercial conversations
- Develop and execute a customer insights strategy, leveraging AI-driven tools to enhance the speed, scale, and quality of insight generation
- Translate product, clinical, and health economic data into compelling ROI narratives and tailored client deliverables, supporting Customer Success and Sales in commercial conversations such as monthly, quarterly, or annual business reviews
- Conduct complex analyses to surface actionable insights on member behavior and solution performance
- Collaborate cross-functionally to strengthen the value story and deepen client understanding of Sword's impact
- Own and continuously improve a portion of Sword Health's global insights reporting package, delivering recurring reporting to clients and internal stakeholders
- Partner with senior leadership to surface opportunities, inform priorities, and advance the strategic impact of the customer insights function
Our take
For a number of reasons including cost, only about 30% of patients complete their physical therapy regimens. This results in millions of people not receiving the full breadth of care they need to reach full recovery. And physical therapy practices are missing out on a massive amount of revenue potential.
SWORD Health’s clinical-grade virtual therapy platform pairs physical therapists with FDA-listed wearable technology to deliver personalised treatment plans that are more effective, easier and less expensive than traditional physical therapy. This encourages patients to complete their regimes and allows practices to bolster their income.
The company works with international insurers, health systems and employers, with clients from the Fortune 100 and 500 lists. It is the fastest-growing MSK company and a double-Unicorn, now valued at $4 billion. With a rapidly growing US market, it's using impressive funding to continue its foundational AI model development and expand into ever more areas of healthcare.
Steph
Company Specialist at Welcome to the Jungle
Insights
37% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Jun 2025
$40m
LATE VC
Jun 2024
$30m
LATE VC
Total funding: $367.9m
Company benefits
- A stimulating, fast-paced environment with lots of room for creativity
- A bright future at a promising high-tech startup company
- Career development and growth
- The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare
- A stimulating environment with room for creativity
- A flexible environment where you can control your hours (remotely) with unlimited vacation
- Access to our health and well-being program (digital therapist sessions)
- Remote or Hybrid work policy
Company HQ
Chelsea, New York, NY
Leadership
Virgílio Bento
(Co-Founder & CEO)Co-Founder of EX Capital. Received their PhD in Electrical Engineering from the Universidade de Aveiro.
Márcio Colunas
(Co-Founder & CSO)Co-founded EX Capital and Findster Technologies. Previously worked as an Analyst/Software Engineer at Neuroinova, and was a Researcher at the Universidade de Aveiro.
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