Senior Manager of IT Product Management, Marqeta

• 10+ years of experience in IT/business systems product management, or a related discipline with 5+ years of experience in people management
• Demonstrated experience owning end-to-end product strategy and delivery for internal enterprise systems (ERP, CRM, Enterprise AI, or similar)
• A hands-on Product Manager with a strong background in IT product management, demonstrating successful career progression into a product leadership role
• Strong understanding of SaaS governance, software asset management, and IT financial management best practices
• Strong understanding to define and execute a comprehensive Enterprise AI strategy, encompassing use case prioritization, organizational rollout, and business value measurement
• Proven track record establishing or scaling operational practices within a technology organization
• Excellent stakeholder management skills — able to align business and technology partners at all levels
• Strong analytical mindset with experience defining and tracking KPIs across both product and operational domains
• Experience leading and developing high-performing teams and ability to effectively collaborate with a global team
• Excellent verbal, communication, and presentation skills to effectively communicate product strategy to both senior business leaders and stakeholders

Desirable

• Product Strategy & Roadmap
• Define and maintain the product vision, strategy, and prioritized roadmap for internal business applications (e.g., ERP, CRM, HRIS) and enterprise systems
• Partner with business owners to understand functional requirements, pain points, and technology investment priorities
• Act as the business owner proxy for internal BT systems — managing backlogs of features, defects, and enhancements
• Define and track product metrics in partnership with relevant stakeholders and conduct ongoing analysis to measure performance, usage, and business value realization of deployed systems
• Demand Management
• Design and lead the Plan and Commit process with business stakeholders for all BT technology requests
• Define criteria for prioritizing BT projects and enhancements based on strategic alignment, risk reduction, ROI, and operational impact
• Publish and maintain a visible backlog providing stakeholders transparency into queue status, estimated effort, and delivery timelines
• Forecast and allocate BT resources (personnel, budget) across the prioritized portfolio of projects and operational enhancements
• Partner with BT Strategy & Operations to establish product governance mechanisms including Steering Committees
• Organizational Change Management (OCM)
• Define and maintain a standardized Organizational Change Management (OCM) playbook and governance for all Business Technology (BT)-led initiatives
• Lead change management strategy, stakeholder analysis, and impact assessments for all major system implementations and upgrades in partnership with relevant stakeholders
• Establish and track system adoption metrics, stabilization plans, and 'lessons learned' processes to ensure business value realization post-deployment
• IT Product Delivery
• Oversee QA and UAT processes to ensure systems meet business requirements before deployment
• Participate in sprint demos and provide feedback to ensure development meets defined acceptance criteria
• Own and maintain the BT release calendar, coordinating deployment windows to minimize business disruption and risks
• Establish hypercare programs for major system go-lives, including elevated incident SLAs and daily status check-ins during stabilization
• Develop Business Systems PM competencies across the BT organization to ensure consistent and high-quality product practices across the BT organization
• SaaS Sprawl Management
• Lead and govern the end-to-end software asset lifecycle management program (procurement through disposal)
• Establish centralized SaaS intake and approval processes to prevent shadow IT and ensure alignment with the future-state technology landscape
• Drive cost-reduction and optimization through regular license audits, contract consolidation, and the sunsetting of tools that do not meet architectural standards
• Create comprehensive software asset management metrics, dashboards and reporting to support executive decision making and drive continuous improvement
• Team Leadership & Organizational Development
• Set a clear team vision and operating model that scales as Marqeta's internal technology landscape grows
• Build, mentor, and lead high-performing IT teams across multiple, creating career growth opportunities and holding the bar for quality and delivery
• Foster a culture of innovation, accountability, collaboration, and continuous improvement
• Partner closely with peer BT leaders and cross-functional business stakeholders to drive cohesive business outcomes

• Application Submission
• Recruiter phone call
• Hiring manager video call
• Virtual “Onsite” consisting of 4-5, 45-60 min calls
• Offer!