Partner Operations Coordinator, Dow Jones
Business news & financial information publishing
Open for applications
Business news & financial information publishing
1001+ employees
Open for applications
1001+ employees
Company mission
To deliver trusted news and data to help businesses and society make decisions for a better future.
Role
Who you are
- Experience in an operations, coordination, administration or sales support role, ideally within a B2B environment
- Experience using Salesforce or another CRM system
- Strong organisational skills and excellent attention to detail
- Good written and verbal communication skills
- The ability to manage multiple tasks, deadlines and stakeholders at the same time
- A proactive and collaborative approach, with a willingness to support others and improve processes
- Good knowledge of Microsoft Office and Google Suite
- Strong Excel or Google Sheets skills, including the ability to maintain trackers, update reports and work with data accurately
- Experience supporting partnership, sales, licensing, media, membership, telco or customer operations teams would be helpful, but is not essential
- Experience with data visualisation tools such as QuickSight, Looker Studio, Tableau or Power Pivot would be a plus, but is not required
What the job involves
- We are looking for a Partner Operations Coordinator to support the day-to-day administration, onboarding and maintenance of partners across the PAL team
- This is a junior to mid-level operations role, suited to someone who is highly organised, detail-oriented and comfortable providing coordination, process and administrative support across internal teams
- You will support partner onboarding, CRM updates, reporting, billing coordination, records management and general process administration
- This role does not carry direct revenue ownership. Instead, it plays an important part in helping the PAL team operate efficiently, maintain accurate records and deliver a smooth partner experience
- The position will report to the Director, Global Head, Channel Partnerships, PAL
- Coordinate day-to-day operational and administrative activities for new and existing partners
- Support the PAL team with partner onboarding once agreements are signed or amended, including coordinating content testing, delivery set-up, billing information, invoicing support and records management
- Maintain accurate partner, account and opportunity records within Salesforce and other CRM systems
- Provide administrative and operational support to PAL Managers and Directors, helping them navigate internal processes, systems and workflows
- Prepare regular reports, trackers and updates for the PAL team using available data from CRM systems, spreadsheets and internal tools
- Support process improvements by identifying ways to make operational tasks more efficient, consistent and well documented
- Coordinate with internal teams including Legal, Finance, Product and Technology to support partner set-up, approvals, documentation, demos, trials and ongoing record management
- Help manage internal and external timelines, follow-ups and process updates to ensure tasks are completed accurately and on time
- Support the PAL team in delivering a positive partner experience by ensuring information, documentation and internal actions are well coordinated
Salary benchmarks
Our take
Dow Jones is a global leader in news and business intelligence, powering a range of well-respected brands, including The Wall Street Journal, Financial News, MarketWatch, and more. The company delivers its content to consumers through a range of formats, such as print, digital, mobile, and live events.
As companies seek to draw Millennials and Gen Z consumers to their platforms, adaptability is vital, since they are driving the demand for innovative tools and techniques, as the world evolves toward the digital-first era. Dow Jones has proven its ability to meet product optimization challenges with its reimagined Factiva offering that includes a list of new features, such as personalized results, an easy-to-use modern interface, and faster free-text search, all with a mobile-first design that adapts to any device.
The company has also focused on new product innovation by expanding its portfolio of capabilities and partnerships, further expanding into AI-powered personalization technologies and ongoing digital transformation. Already a powerhouse in the market, Dow Jones is well set to capitalize on future expansion and innovation opportunities.
Steph
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Company benefits
- 20 weeks of parental leave
- 4 weeks of paid caregiver leave
- Up to 4 weeks of remote work per year
- 1 paid volunteer day annually
- $700 caregiver reimbursement
- Headspace emotional wellness membership
- ClassPass fitness and wellness membership
- Financial rewards for well-being activities
Company HQ
Theater District, New York, NY
Leadership
Almar Latour
(CEO)Before becoming the CEO of Dow Jones and Publisher of The Wall Street Journal, they were the Publisher of Barron’s Group and Executive VP of Dow Jones. They were also the previous Executive Editor of The Wall Street Journal.
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