Partner Success Specialist, Dow Jones
Business news and financial information publishing
Be an early applicant
Business news and financial information publishing
1001+ employees
Be an early applicant
1001+ employees
Company mission
To deliver trusted news and data to help businesses and society make decisions for a better future.
Role
Who you are
- Experience in an operations-focused role within a B2B partnership or sales team
- Experience with Salesforce.com and other CRM systems
- Experience of providing operation and admin support to partnership teams across media, telcos, associations and membership groups is preferred
- Excellent oral and written communication
- High level of initiative and self-motivation and ability to work in a fast-paced team environment
- Excellent knowledge of Microsoft Office and Google Suite, and high proficiency with Microsoft Excel/Google Sheets
- Proficiency in data visualization (QuickSight, Data Studio, Tableau, Power Pivot) and dashboard building is a plus
What the job involves
- As a Partner Success Specialist within the PAL operations team you should have a solid experience with the end- to-end sales & partnerships, operations and processes including onboarding, reporting, and administrative & CRM support
- You will manage the activation, on-boarding, and maintenance of Partners
- You also will require strong collaboration skills, the ability to multi-task multiple complex projects simultaneously
- This position will report to the Director, Global Head, Channel Partnerships, PAL
- Coordinate and manage day-to-day operational activities for new and/or existing partners including providing operations and administrative support to the different teams within PAL to enable them to reduce inefficiencies and overall admin work
- Support and work with the PAL team in successfully onboarding partners once agreements are signed or modified. Activities include working with different teams internally and externally, ensuring proper content testing and delivery, billing set up and invoicing, and records management
- Provide guidance and expertise to the PAL Managers and Directors to navigate the different CRM systems
- Maintain accurate and appropriate records within the global CRM systems providing timely management information
- Assist in data analysis, reporting, communication, and enabling of available data to the PAL team
- Continuously look for ways to improve, automate and provide to the PAL team data-driven decisions
- Manage both internal and external expectations on processes, timelines, approvals, and deadlines
- Assist PAL team in retaining Dow Jones’ contracted revenue and/or content provision, ensuring content, products, and services suitably address business needs
- Work in close collaboration with Legal, Finance, Product and Tech teams to ensure technical feasibility, compliance with Certification requirements, completion of NDAs and Partner suitability evaluations, agreement negotiations, vetting and implementation of demo/trials, and new and on-going record management and reporting
Salary benchmarks
Our take
Dow Jones is a global leader in news and business intelligence, powering a range of well-respected brands, including The Wall Street Journal, Financial News, MarketWatch, and more. The company delivers its content to consumers through a range of formats, such as print, digital, mobile, and live events.
As companies seek to draw Millennials and Gen Z consumers to their platforms, adaptability is vital, since they are driving the demand for innovative tools and techniques, as the world evolves toward the digital-first era. Dow Jones has proven its ability to meet product optimization challenges with its reimagined Factiva offering that includes a list of new features, such as personalized results, an easy-to-use modern interface, and faster free-text search, all with a mobile-first design that adapts to any device.
The company has also focused on new product innovation by expanding its portfolio of capabilities and partnerships, further expanding into AI-powered personalization technologies and ongoing digital transformation. Already a powerhouse in the market, Dow Jones is well set to capitalize on future expansion and innovation opportunities and between 2019 and 2024, doubled its digital subscription base from 2.43 million to 4.86 million.
Steph
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Company benefits
- 20 weeks of parental leave
- 4 weeks of paid caregiver leave
- Up to 4 weeks of remote work per year
- 1 paid volunteer day annually
- $700 caregiver reimbursement
- Headspace emotional wellness membership
- ClassPass fitness and wellness membership
- Financial rewards for well-being activities
Company HQ
Theater District, New York, NY
Leadership
Almar Latour
(CEO)Before becoming the CEO of Dow Jones and Publisher of The Wall Street Journal, they were the Publisher of Barron’s Group and Executive VP of Dow Jones. They were also the previous Executive Editor of The Wall Street Journal.
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