Enterprise Implementation Specialist, Pinpoint
+ Equity
More information about location
Applicant tracking system
Open for applications
Applicant tracking system
21-100 employees
Open for applications
+ Equity
More information about location
21-100 employees
Company mission
To help recruiting teams attract the right candidates, select the best, and wow their new hires from the moment they say "yes".
Role
Who you are
- 3+ years of experience in large-scale implementations in the SaaS industry
- Accredited or demonstrable high standard of project management skills
- Proven experience working on multinational stakeholder implementations and driving them to completion
- Solid understanding of technical terms such as APIs, SSO, 2FA, and CSV files, with the ability to explain them to an often non-technical audience
- Ability to build rapport and credibility to ensure that recommendations are adopted
- Highly articulate across in-person, video, and written forms of communication
- Customer-centric attitude; someone customers love to work with
- Based in the US (EST or CST)
What the job involves
- We're looking for an Enterprise Implementation Manager to help our customers get set up with Pinpoint in the most efficient way possible
- You will be responsible for helping our most complex customers implement Pinpoint successfully
- Enterprise implementations generally take between 12-16 weeks, depending on the customer's needs
- This remote ole offers the flexibility to work from in the US (EST or CST only). Our headquarters is in Jersey, UK, and we have a distributed remote team of 70 members spanning the UK and the U.S
- You'll join to help implement enterprise sized customers globally, which may mean taking calls outside of usual working hours in the UK
- Conduct internal and external discovery calls to understand new customers' needs and create tailored implementation plans based on those findings
- Project manage the full implementation plan across a high number of stakeholders, ensuring accountabilities and risks are clearly communicated and documented
- Advise on the best use of Pinpoint and confidently suggest changes to customers' workflows when improvements can be made
- Manage internal resources for integrations and product requests, ensuring all stakeholders are aware of dependencies
- Create training resources for new customers, including train-the-trainer sessions, in-person training sessions, and materials for continued asynchronous training of new employees
- Ensure customers are set up for success after going live, prepare for accounts to be handed over to a CSM, and remain engaged in the initial steps of adoption
- Reporting To: Chief Customer Officer
Application process
- Initial Chat
- Hiring Manager
- Presentation
- Final
Our take
Pinpoint builds talent acquisition software, setting out to fix broken hiring processes that make it hard for the right fit of candidates and companies to find each other.
It does this through being an applicant tracking system that is particularly fast and easy to use, while being flexible enough to manage complex workflows as companies grow.
As a subsidiary of The Infuse Group, Pinpoint has grown impressively. It operates in over 50 countries and has a number of high profile clients including Grant Thornton, the JT Group, and One Valley. Further growth for the company is set to depend largely on increasing the size of its team to expand its global footprint.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
93% employee growth in 12 months
Company
Employee endorsements
Career progression
"Loved seeing employees take lead roles, management roles or jump into other departments on what aspirations they may have for their future career..."
Funding (1 round)
Mar 2023
$21.9m
EARLY VC
Total funding: $21.9m
Company benefits
- Gold-plated healthcare: Enjoy the best medical, dental, and optical coverage money can buy. We've got you and your family covered for all eventualities
- Unlimited holidays: Everyone needs a healthy, happy, and productive life without restrictive holiday limits
- Mental health support: Unlimited access to therapists and mental health resources
- Flexible, remote working: We want you to work when and where you're most productive, whether you’re an early bird or a night owl
- Meaningful equity: You’ll contribute to the team's success and deserve to share in it. To that end, everyone on our team gets a meaningful equity allocation
- Generous paid parental leave: To help support new parents in the workplace, we offer up to 16 weeks of paid leave
- Professional development: Annual funds are made available to support both your personal and professional development
- Retirement Plan: We match 100% up to 3% and 50% for the next 2%
Company values
- We’re for the curious, the creators, the challengers, and the problem solvers.
Company HQ
Jersey, United Kingdom
Articles
Leadership
Tom Hacquoil
(CEO)Former Managing Director at The Infuse Group, which owns Pinpoint. Founder of The Coding Programme at Digital Jersey.
Diversity, Equity & Inclusion at Pinpoint
Mike Bradshaw (Head of Talent)
- We believe that diversity of backgrounds, perspectives, and experiences enriches our culture, drives innovation, enables us to better serve our customers, and is essential to our success as a company
- To that end, we are committed to (1) hiring a diverse and representative workforce at all levels of the organization, (2) fostering an inclusive workplace where all dimensions of diversity (both readily visible and not) are fully embraced, and (3) ensuring every employee feels valued, respected, heard, and therefore can reach their full potential
- We believe that normal daily interactions are the most telling sign of whether or not we are creating an inclusive culture (and not just policies or empty statements)
- We understand that a climate for inclusion is about shared expectations about what our policies express, what is rewarded, valued, and expected day to day
- We benchmark key aspects of our organization’s culture to better understand the employee experience and enact change where needed
- We provide team members with a safe space to voice their concerns (surveys, open door policy, structured recurring 1:1s)
- We do not tolerate discrimination or harassment of any kind
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