Senior UX Researcher, GitLab

Security & Compliance

$95.2-204k

Salary only applicable to candidates in California, Colorado, Hawaii, New Jersey, New York, Washington, DC, Illinois and Minnesota only and may vary in further locations. + Equity + ESPP

Senior and Expert level

Remote from Canada, Europe, UK, US

One DevOps platform

Open for applications

One DevOps platform

1001+ employees

B2BSaaSDevOps

Open for applications

$95.2-204k

Salary only applicable to candidates in California, Colorado, Hawaii, New Jersey, New York, Washington, DC, Illinois and Minnesota only and may vary in further locations. + Equity + ESPP

Senior and Expert level

Remote from Canada, Europe, UK, US

1001+ employees

B2BSaaSDevOps

Company mission

To make it so that everyone can contribute. When everyone can contribute, users become contributors and we greatly increase the rate of innovation.

Job

Company

Role

Who you are

Deep experience running mixed-methods research
Strong stakeholder management experience - get buy-in from your stakeholders on the work you're doing, balancing short term work with long-term, strategic projects
Experience working in a highly iterative, fast paced environment. Have the ability to pivot with sudden changes in direction
Must have experience working on a developer tooling product, or partnering directly with developers
Self-motivated and self-managing
Experience with workflows and tooling used by engineering, design and product teams

What the job involves

As a Senior UX Researcher for Security and Compliance at GitLab, you’ll shape key product features by understanding user needs and validating solutions
This is a mature product area where research is highly valued, so you can focus on impactful work from day one
In our all-remote environment, you'll work closely with a global UX research team and collaborate with Product Designers, PMs, and Engineering leaders
Your insights will directly influence decisions that affect millions of users
You'll have the autonomy to balance stakeholder needs with ambitious research goals
From validating user needs to testing solutions and contributing to broader research efforts, this role gives you both impact and flexibility—supported by our async culture that prioritizes outcomes over hours
Become an expert on the users within your allocated area of coverage: know how they use GitLab, their pain points, their workflows, etc
Collaborate with Designers, Product Managers and Engineers on research projects
Conduct all stages of UX Research: identifying, planning, driving, conducting, analysing and reporting
Use a variety of qual and quant research methods to apply to research questions
Be an advocate for research with your stakeholders, guiding them on best practice and enabling them to conduct their own research where required
The UXR team currently has 10 team members, spread across the globe
You’ll be part of the overall UX team, made up of UXR, Technical Writing and Product Design
The goal of UX research at GitLab is to connect with GitLab users all around the world and gather insight into their behaviors, motivations, and goals
We use these insights to inform and strengthen product and design decisions

Our take

GitLab is an open-source collaboration platform for developers. It enables teams to build code quickly from anywhere without compromising on security or quality. GitLab already has an estimated 30M+ users from all over the world.

According to a 2021 GitLab report, 60% of developers can release code 2x faster with DevOps platforms that bring teams together and accelerate processes. It stands out by catering to programmers of all experiences. Gitlab's version control system helps streamline the process of creating, maintaining, and deploying code, whoever you are.

GitLab was in the right place to capitalize on the recent trend toward rapid digital transformation and remote working. This trend is expected to continue to grow, and with it, GitLab's popularity. With its successful 2021 IPO and the patronage of major brands such as Nasdaq and Jaguar Land Rover, GitLab is expected to solidify its position as the go-to platform for development teams.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

15% employee growth in 12 months

Glassdoor (4)

Trustpilot (1.8)

Company

Funding (last 2 of 8 rounds)

Sep 2019

$268m

SERIES E

Dec 2018

$20m

SERIES D

Total funding: $434.4m

Company benefits

We offer benefits to manage your health, wealth, and well-being regardless of location
Flexibility in schedule to be there for life’s important moments
Equity compensation & Employee Stock Purchase Plan offered
Generous Paid Time Off

Company HQ

Financial District, San Francisco, CA

Leadership

Sid Sijbrandij

(CEO)

Studied Physics at the University of Twente. Interned at P&G and IBM. Was Lead Architect at the Netherlands' Ministry of Justice from 2009 to 2012. Founded app store Comcoaster in 2008, and then co-founded GitLab in 2012.

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