Technical Account Manager, mabl
$130-149.5k
+ Stock Options
AI-native test automation platform
Be an early applicant
AI-native test automation platform
101-200 employees
Be an early applicant
$130-149.5k
+ Stock Options
101-200 employees
Company mission
To give the coverage that builds itself, runs itself, and recovers itself so teams can ship at the speed of AI coding agents with confidence.
Role
Who you are
- At least 3 years of experience working with large enterprise customers in a similar TAM or consultative, customer success, solutions architect, or other thought leadership role
- The initiative and drive of a self-starter with the collaborative spirit of a team player
- Experience working with front-end web technologies and APIs
- A strong technical aptitude, a sense of curiosity and enthusiasm, and an approachable, helpful disposition
- Experience with core JS, familiarity with CSS/XPath selectors, and standard Web APIs
- Professional experience with test automation and/or DevOps tools is a major plus
- Some project management experience
- You constantly learn, challenge assumptions, solve problems, and ensure your work is providing high customer value
- Experience in designing scalable, multi-team test automation enablement/governance models and proven ability to partner with QE and DevOps leadership to define and implement future-state QA automation strategies
- Familiarity with AI/ML concepts as they relate to software quality, test automation, and the continuous delivery pipeline
- Demonstrated ability to discuss, position the value of, and demonstrate AI-powered testing features (e.g., mabl's MCP server, advanced auto-healing, GenAI assertions) and guide large enterprise customers on how to best leverage them within their quality engineering strategy
- A proven ability to become a trusted advisor on emerging technologies, such as integrating AI-native test automation features into enterprise DevOps and quality assurance workflows
- Able to adapt and adjust to unique requests in real time (eg: how can mabl integrate with this observability tool or BI tool? Can mabl test Canvas/WebGL applications?)
- You are an effective communicator; we are a small team, and you will impact every aspect of our company
- Location and Availability:
- Team members within USA Timezones with possibility of going onsite with customers
- Team members within IST Timezone with possibility of going onsite with customers
What the job involves
- Mabl Technical Account Managers (TAMs) operate at the intersection of technology, business, and product by managing technical relationships with our largest and most strategic customers
- Acting as our primary tech liaison, you'll support ongoing implementations and usage of mabl across enterprise organizations, ensuring teams have optimal experiences with our product and are able to achieve their goals and objectives around software quality
- Given mabl's context, this could also be a great role for a QA Engineer that enjoys coaching, solving challenges with solutions, and being a subject matter expert
- Your work will directly impact mabls business, customers and culture
- Nurture strategic, productive relationships with business and technical stakeholders with some of our largest customers and become their trusted advisor
- Guide the successful implementation and deepening of a customer's investment in mabl's intelligent testing platform
- Facilitate successful outcomes of their business and technical objectives through usage of mabl
- Troubleshoot issues with test implementation and act as an escalation point and intermediary between the customer and the rest of the mabl ecosystem
- Partner with Sales, Customer Success, and Customer Support to monitor and identify trends in customer experience across your accounts to identify opportunities for engagement
- Advocate internally at mabl for the success of your accounts by eliciting and channeling their feedback, participating in QBRs, managing escalated issues, etc
- Become a power user of the mabl platform and promote its expansion across organizations through various activities and programs
- Represent mabl at speaking engagements, conferences, and other promotional events
- At times, you'll travel to customer sites and may need to be available outside normal business hours based on the needs of your accounts
Our take
The quickening pace of tech development over recent years has led to lengthy testing and code review backlogs. This is an issue for quality engineers, both in terms of operational efficacy and security. Mabl’s solution is to provide an accessible and integrated framework that allows more teams to carry out testing, more reliably, and at greater speed.
The gamut of testing mabl offers runs from API, to low-code, to auto-healing, to mobile. So it’s an impressively broad sweep, and it’s helped mabl land top-tier clients including Barracuda, jetBlue, and Stack Overflow. With more companies beginning to adopt automated testing tools, the market is expected to grow substantially, and with its stable position, mabl should be able to ride the swell.
Mabl will, however, need to stay ahead of the flurry of new competitors like Testim, Mesmer, and Virtuoso. It’s making smart steps to do so: with a number of recent achievements, including launching AI-powered, low-code mobile app testing. This is likely to prove appealing to the growing number of companies looking to streamline their mobile app testing processes.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2021
$40m
SERIES C
May 2020
$6.1m
EARLY VC
Total funding: $76.1m
Company benefits
- 401K, FSA, and DCA: For your health, your family, and your future, we've got your back financially.
- Health & Wellness: Medical, dental, and vision coverage paired with generous sick time and family or medical leave helps to round out our commitment to wellness.
- Work/Life Perk: This monthly allowance is designed to make it easier to balance your work and home life.
- Team Collaboration Perks: Collaboration is easiest when we know each other, so we have perks that encourage mablers to get together throughout the year.
- Mabl Kudos: Our recognition program rewards those going above and beyond through swag, gift cards, or charitable giving.
- Learning & Development: Growth and development is encouraged at mabl, individualized and focused on how you want to grow your career.
Company HQ
Downtown Crossing, Boston, MA
Leadership
Izzy Azeri
(Co-Founder)Izzy began their career in Business Development at VMware and Acronis, before a spell as the EIR at Bain Capital Ventures. Co-founded Stackdriver, which was then sold to Google, where they then worked in Product Management.
Dan Belcher
(Co-Founder)Originally a Microsoft Program Manager, and after spending some time in consulting moved to Sonian as Director of Product Management. Subsequently co-founded Stackdriver, and worked as a Google Product Management lead after its acquisition.
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