AI Software Engineer, Topline Pro
$130-180k
+ Equity package
5 days a week in office
Generative AI platform for home service business marketing
Job no longer available
Generative AI platform for home service business marketing
101-200 employees
Job no longer available
$130-180k
+ Equity package
5 days a week in office
101-200 employees
Company mission
To empower local service pros across the country.
Role
Who you are
- 2+ years of experience in AI, ML, or NLP-related engineering roles / 5+ years experience as a software engineer
- Excellent problem-solving skills to address dynamic, complex problems early
- Experience with OpenAPI, embeddings, vector databases, and retrieval-augmented generation (RAG)
- Familiarity with LLMs and NLP techniques, including prompt engineering, fine-tuning, and evaluation
- Experience deploying AI models in production environments (e.g., cloud-based APIs, real-time processing)
- Experience working on empowered team with Product and Design as equal counterparts
- Preferred experience with some of the following: Django, frontend web UI framework, PostgreSQL
- Preferred proficiency in Python and experience with ML libraries such as TensorFlow, PyTorch, or Hugging Face
- Experience in an Agile Scrum environment
- Excellent written and verbal communication skills
- Team player with a passion for learning
- Goofball who loves having fun
What the job involves
- We’re hiring an AI Engineer to join the team here in Boston, which provides an opportunity to have a significant impact on the product. Come help us scale to the next level!
- You will have the opportunity to make a huge impact on a small yet growing team and culture. Our Engineering organization currently operates in three Agile pods. In this role, you will work within one of those pods, reporting to the VP of Engineering
- Enhance AI Agent and Chat Capabilities – Develop AI-powered assistants that help our customers run their small businesses
- Deploy & Scale AI Features – Build infrastructure and pipelines to support real-time AI interactions in a production environment
- Experiment & Iterate – Prototype new AI applications, evaluate their performance, and continuously refine them based on user feedback
- Work closely with our engineering leaders, contributing strategically and playing a key role in the product development process
Our take
Home service businesses such as repairs and building contractors must typically focus on the practical, and their business expertise may not lie in digital marketing and expanding their online presence. That’s where Topline Pro comes in, providing automated, generative AI-powered tools to help home service businesses scale their business online.
Topline Pro helps service professionals build a social media presence, simplify and boost online direct bookings and utilise SEO in marketing campaigns. This means that service professionals needn’t juggle tasks that they are not suited to, and can focus on the services they provide. The company received several high-profile awards in 2023, including a naming on the SMBTech 50, sharing the accolade with high-profile tech companies like Gusto and Stripe.
To be listed among these names is no mean feat for 2020-founded Topline Pro, and this was hammered home by significant Series A funding in 2023 which will be used to expand hiring and its generative AI capabilities. The company has seen substantial sales growth between 2022 and 23, indicating that targeting the home services market with robust digital marketing software is a niche they’ve nailed.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Aug 2025
$27m
SERIES B
Jul 2023
$12m
SERIES A
Total funding: $44.2m
Company benefits
- Health & Wellness: Comprehensive medical, dental, and vision plans. plus a Platinum tier Wellhub membership, fully covered by Topline Pro.
- Top tier tools: The tech, equipment, and workspace setup you need to do your best work.
- In-Office Energy: State-of-the-art offices in the heart of downtown Boston and the historic Domino Sugar Factory in Brooklyn, plus late-night Uber Eats coverage and a fully stocked kitchen and pantry so you're never running on empty.
- 401(k) plan: Retirement savings available through Vestwell, with flexible employee contributions.
- Team Retreats & Pod Culture: Company offsites, inter-office travel, team events, and coffee chat budgets designed to build connection across teams.
- Learning & AI Budget: Monthly AI tool funding and annual professional development support to help you keep learning.
Company HQ
Southside, NY
Leadership
Nick Ornitz
(Co-Founder & CEO)Previously Co-Founder and CEO at Dwelling, Engagement Manager at McKinsey & Company, Research and Development Intern at Unilever and Construction Management Intern at Gilbane Building Company.
Shannon Kay
(Co-Founder & COO)Previously Co-Founder and CPO at Dwelling, Senior Analyst at Wayfair and Business Technology Analyst at Deloitte.
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