Senior Staff Design Program Manager, Etsy
Buyer Experience
$200-260k
1-2 days a week in office (Brooklyn, NY)
eCommerce platform for handcrafted goods
Be an early applicant
eCommerce platform for handcrafted goods
1001+ employees
Be an early applicant
$200-260k
1-2 days a week in office (Brooklyn, NY)
1001+ employees
Company mission
To keep human connection at the heart of commerce.
Role
Who you are
- 10+ years in program management, design operations, or a related field, with a significant portion leading operations for a large design or product organization
- A track record of independently identifying and building new operational programs - not just running established ones - in environments where the problem space was genuinely novel
- Experience operating at a multi-team or org-wide scope, with demonstrated ability to influence VP and senior director-level stakeholders without formal authority
- Deep familiarity with consumer product development, ideally including experience with multi-platform experiences (web and native app) or two-sided marketplace products
- Strong command of how design teams plan and ship work, including how design intersects with product management, engineering, and research across the product development lifecycle
- Experience building and scaling operational systems - planning rhythms, intake and prioritization frameworks, capacity models - for large (20+ person) design organizations
- Exceptional communication and storytelling skills, including a history of translating operational strategy into language that resonates with both creative and business audiences
- Fluency with Figma, Jira, Notion, Claude, and Google Workspace
What the job involves
- This is a full-time position reporting to the Director of Design Operations
- Own the highest-complexity programs: Lead the most long-term, cross-functional, and high-risk programs for the Buyer Experience design org. This includes initiatives that span multiple squads - from planning rhythm resets to cross-team alignment on shared buyer strategy
- Propose new ops-led initiatives: You do not wait to be assigned work. You identify gaps in how the org operates, build the case for addressing them, and own the solution end-to-end, even where the problem space is novel and the path forward is undefined
- Shape the operational model: Partner with the Director of Design Operations and Buyer Experience design leadership to define how this group plans, prioritizes, and reviews work across platforms (desktop, mobile web, and native app)
- Influence at the Director level: You bring data-informed strategy to Design directors and senior cross-functional leaders to drive organizational alignment. You are a credible, trusted voice in rooms where strategic trade offs are being made
- Unify across teams: Buyer Experience spans several distinct teams with different rhythms and priorities. You will build the connective tissue - shared rituals, communication cadences, planning frameworks - that help these teams operate as a coherent group rather than in silos
- Make impact visible: Develop audience-appropriate reporting and communications - dashboards, leadership summaries, team newsletters - that make the Buyer Experience design org’s work and progress legible to partners and leadership
- Invent novel operational models: At this level, you are not refining existing systems - you are building new ones. You will design scalable frameworks that address the specific challenges of a multi-platform, multi-squad buyer experience organization
- Drive adoption: You lead the organization through significant process and strategy shifts, with clear communication and empathy for the human element of change. You do not just document new ways of working - you ensure teams actually adopt them
- Tool and vendor stewardship: Partner with the Director of Design Operations on the long-term tool stack strategy for the Buyer Experience org, including evaluating new tools and managing key vendor relationships
Our take
Created as an alternative to more corporate eCommerce sites, Etsy is a peer-to-peer (P2P) website where users buy and sell handmade crafts, vintage items, art and photography. The online marketplace works similarly to Amazon and eBay, only with an emphasis on unique items rather than mass-produced merchandise.
Since its IPO in 2015, it has managed to hold its own in an increasingly competitive eCommerce industry, including from Amazon's handmade section that launched in 2015. Further, by providing sellers with ownership over pricing and branding, the site is attractive for those wanting to set up a business on an established platform.
However, the seller-side of Etsy is not without problems. A hike in transaction fees and the introduction of mandatory marketing fees for artists with high turnovers created significant discontent amongst sellers. Despite this, Etsy continues to connect artists and consumers, attracting shoppers with its message of extraordinary, handmade and affordable products.
Freddie
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2012
$40m
LATE VC
Aug 2010
$20m
SERIES E
Total funding: $91.7m
Company benefits
- Equity (offers vary by country)
- Performance bonuses
- Paid gender neutral parental leave
- Adoption and family planning
- Back-up care
- Volunteer time off
- Donation matching
- Employee resource groups
- Global virtual events
- Employer paid health benefits
- Fitness benefits
- Wellness programming
- Mental health benefits
- 401K matching/Pension contributions
Company HQ
Downtown Brooklyn, NY
Leadership
Josh Silverman
(CEO)Previously senior executive at eBay, CEO of Shopping.com, CEO of Skype and President of Consumer Products & Services at American Express.
Salary benchmarks
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