Account Coordinator, Criteo

Retail Media

$65-75k

+ Quarterly or annual bonus and restricted stock units

Excel

Salesforce

Criteo

Entry level

Boston

New York

The commerce media platform for the open internet

Job no longer available

The commerce media platform for the open internet

1001+ employees

B2BMarketingAdvertisingData Analysis

Job no longer available

$65-75k

+ Quarterly or annual bonus and restricted stock units

Excel

Salesforce

Criteo

Entry level

Boston

New York

1001+ employees

B2BMarketingAdvertisingData Analysis

Company mission

To help marketers and media owners reach their goals through the world's leading Commerce Media Platform.

Job

Company

Role

Who you are

0-1 year of experience working in customer service
Client centricity - ability to understand customers' need and provide the best solution
Strong attention to detail
Ability to multi-task, prioritize, and manage time effectively
Capacity to explain things simply and demonstrate value to clients
At ease to work on different platforms and tools (Excel/Salesforce/internal platforms)
Ability to work and deliver strong results in a dynamic environment
Passion for collaborating and working with cross-functional teams

What the job involves

We see the client at the center of everything we do
We provide excellent customer support and enable our clients to drive better media outcomes through our world-leading Commerce Media Platform
As you are the first point of contact for Criteo, your goal is to provide excellent customer support to all incoming client requests using email or phone support
You will be supporting our Small Business client base, specifically in the Long Tail segment
You will provide support to the clients regarding campaign setup, Criteo best practices, budgets, technical issues, billing and payments
You have interest in learning and solving technical issues to help clients run a desired advertising campaign
You have good organizational skills to know where the right information is or how to find it. You enable Criteo clients to navigate through and use our Advertising Platform by sharing the right instructions
You provide an excellent operational service to our clients by applying SLAs (Service Level Agreements) and demonstrate prioritization skills
You understand the importance of tracking customer support efficiency metrics (reply time, resolution time, CSAT) ensuring you follow this in your day to day

Our take

Commerce marketing is a huge business with billions spent every year on adverts. And companies that help businesses create and deliver more targeted adverts can command a lot of value. Criteo is one such company operating in this space.

Criteo is a personalised retargeting company connecting marketers and media owners through its Commerce Media Platform, delivering richer consumer experiences. Criteo uses machine-learning technology and data to drive performance, helping marketers and media owners reach their goals.

As marketers are increasingly looking for commerce media solutions, Criteo is operating in a sought-after space. Further, around 73% of media owners seek to optimise media performance as a way to both generate awareness and drive revenue, meaning the company has a significant potential client base. Criteo has continued to make headway here, driving 5 billion ads per day, and is well set to see further adoption of its platform.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

6% employee growth in 12 months

Glassdoor (4.2)

Trustpilot (2.4)

Company

Funding (last 2 of 4 rounds)

Sep 2012

$38.6m

SERIES D

May 2010

$7m

SERIES C

Total funding: $59.5m

Company HQ

New Athens, Paris, France

Leadership

Michael Komasinski

(CEO)

Prior to joining Criteo in 2025, Michale was the CEO of the America and Group President of Data and Technology at dentsu. He also spent nearly 9 years at Merkle, in various roles, including President of the Americas and Global CEO.

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