Systems Engineering Principal/Architect, Salesforce

• You thrive in complexity, working horizontally across teams to identify common themes, drive impactful remediation, and define development priorities for paved path solutions
• You are not afraid to challenge the status quo, ruffle feathers when needed, and passionately advocate for the best outcomes for our customers
• You are a generalist with expertise in various practices: Infrastructure, Networking, Security, Application Development, Monitoring, and ITIL processes
• You communicate effectively, influence cross-org through reliability architecture programs with data-driven insights, and collaborate deeply across technical and business boundaries
• 10+ years of engineering experience, including a focus on reliability engineering, post incident analysis
• Proven experience driving systemic technical improvements across platforms and teams in large-scale, distributed systems
• Experience with various architectures and platforms; and proficient in both windows and linux/unix, debuggers/understanding stacktraces, architectural patterns
• Strong communication and leadership skills, with a track record of influencing and driving change across engineering and business organizations
• Experience with incident analysis, root cause identification, and defining technical remediation strategies
• Extensive knowledge of service reliability, observability practices, and availability metrics
• Familiarity with development in object-oriented programming languages (e.g., Python, Java) and experience with cloud-based architecture
• A related technical degree required

Desirable

• The Customer Centric Reliability Engineering (CCRE) organization at Salesforce is focused on ensuring our products deliver seamless reliability to exceed customer expectations
• The Problem Management team drives post-incident analysis, enabling teams across Salesforce to learn, remediate, and improve the reliability of our platforms
• This role is critical to our success, as they will lead the charge in uncovering technical themes, recommending improvements, and pushing for systemic changes across our clouds
• You will be hands-on; reading code & working directly with other engineers on suggested solutions
• Your mission is to identify recurring/systemic patterns across incidents, releases, and problems, ensuring scalable and sustainable solutions
• You will work closely with service owners to ensure their platforms meet the highest standards of resilience and remediation
• Additionally, you will define and advocate for development work that prevents future incidents and improves Salesforce’s operational reliability, resilience, remediation, and recovery
• Identify and analyze recurring technical themes across incidents, releases, and problem management data. Recommend improvements across multiple clouds and advocate for systemic changes
• Drive engineering teams to memorialize recommended improvements into their roadmaps and deliver sustainable, impactful solutions
• Define and prioritize paved path development functions for the Site Reliability Engineering organization, ensuring these efforts align with the greatest potential impact
• Conduct reviews of high-impact incidents and problems to ensure appropriate levels of remediation across platforms and services
• Collaborate with service owners to drive root cause mitigation, corrective actions, and incident detection improvements
• Foster an environment of proactive reliability and resilience, ensuring all platforms meet high standards of technical excellence
• Communicate effectively across technical and executive audiences, advocating for necessary changes and championing cross-cloud collaboration