Program Manager, Justworks
Product
$127-139.7k
SQL
Tableau
R
Excel
Mid and Senior level
New York
Business operations platform
Be an early applicant
Business operations platform
1001+ employees
FintechB2BEnterpriseHRCompliancePaymentsSaaS
Be an early applicant
$127-139.7k
SQL
Tableau
R
Excel
Mid and Senior level
New York
1001+ employees
FintechB2BEnterpriseHRCompliancePaymentsSaaS
Company mission
Justworks' mission is to help entrepreneurs and businesses grow with confidence.
Role
Who you are
- You are comfortable bringing structure to ambiguity, tracking progress against plans, and escalating risks or trade-offs as needed to keep work moving forward. You thrive in cross-functional environments and are motivated by seeing complex initiatives translate into real outcomes
- As a Program Manager, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following:
- Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual, and nonverbal communication skills, as well as listening skills to gain understanding
- Teamwork and communication- putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism
- Nimble learning- actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder
- Results-driven- consistently achieves results, even under difficult circumstances
- Strategic mindset- anticipates future trends and implications accurately; articulates credible pictures and visions of possibilities that will create sustainable value
- Influence & leadership- fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking
- Detail-oriented- exercises extreme attention to detail; is thorough, accurate, organized, productive, and seeks to understand both the cause and effect of a situation
- Ethical practice- the ability to integrate core values, integrity, and accountability throughout all organizational and business practices
- Customer focus- builds strong customer relationships and delivers customer-centric solutions
- Analytical- uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome
- Good judgment- the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome
- 3-5+ years of project or program management, strategy, or operations experience in a cross-functional environment (working across teams like Product, Design, Engineering, Strategy, and GTM)
- Strong business acumen, including an understanding of tech/SaaS companies
- Ability to learn about Justworks’ product, organizational structure, and other domains quickly
- Demonstrated ability to drive execution and deliver outcomes across cross-functional initiatives, balancing competing priorities, dependencies, and timelines
- Demonstrated ability to build trust and collaborate productively with a wide range of partners and perspectives
- Strong organizational and communication skills, with the ability to manage multiple priorities and engage stakeholders at varying levels
- Analytical mindset, with comfort using data to inform decisions and track progress, including experience with data tools/language such as SQL, Tableau, and Excel
- Creative problem-solver with a passion for making complex things simple(r)
What the job involves
- This role reports to the Manager of Program Management under the Technology Strategy & Operations team
- Our Program Management function plays a vital role in keeping Justworks’ Technology Division – comprising Product, Design, Engineering, and Data – focused and connected
- We connect dots and break silos across teams by maintaining an effective operating cadence, managing strategic initiatives, and leading special projects that help translate strategy into execution
- You’re excited by the idea of leading initiatives across the organization and driving impact. Everything you deliver is backed by a solid strategy. You maintain confidence throughout your work while staying committed to getting things done
- As a Program Manager on the Technology team, you will work closely with Product, Design, Engineering, and Data, in partnership with teams across Revenue, Operations, and Legal, to accelerate the delivery of high-impact initiatives that are critical to driving our strategy and alignment with company goals
- You will drive product initiatives forward that have multiple stakeholders, competing deadlines, and many moving parts.In this role, you’ll act as a bridge between functions and teams, helping connect work across the organization and ensuring clarity, alignment, and follow-through
- You will leverage and apply program management frameworks to support effective execution, manage dependencies, and drive accountability and delivery across initiatives within a core product domain
- As a Program Manager on the Technology team, you will be responsible for driving execution across one or more key initiatives within a core product or business domain
- You will partner closely with Technology professionals and cross-functional leaders to ensure work is well-coordinated, risks are managed, and outcomes are delivered
- Lead the execution of cross-functional programs and initiatives, partnering closely with Product, Design, Engineering, Data, and other stakeholders, including Operations, Compliance, Customer Success, Product Marketing, and Sales
- Support program planning and definition by determining program goals, scope, workstreams, and success metrics in partnership with functional leaders
- Participate in and help drive discovery activities to understand business needs, constraints, and dependencies, translating findings into clear plans, milestones, deliverables, and timelines
- Coordinate work across multiple teams, tracking dependencies, risks, and progress to keep initiatives moving forward
- Facilitate program operating rhythms such as working sessions, check-ins, milestone reviews, and retrospectives
- Develop, maintain, and own core program artifacts, including project plans, status updates, documentation, calendars, and risk logs
- Communicate progress, risks, and key decisions to stakeholders and leadership with clarity and consistency
- Identify, document, and escalate risks, blockers, and trade-offs in a timely manner, proposing options and recommendations when possible
- Support incident and escalation management by organizing response workflows, maintaining visibility into status and risks, and ensuring timely communication and follow-up across stakeholders
- Collect, track, and analyze data to inform decisions, measure progress, and surface insights
- Support change management and rollout efforts, including coordination of enablement, documentation, and internal communications as needed
- Engage with external vendors and partners to coordinate timelines, track deliverables, and support execution, in partnership with internal stakeholders and vendor managers
- Contribute to the evolution of program management practices, templates, and operating norms across the Technology organization
- Perform other related duties as assigned
Our take
Justworks operates in an increasingly crowded space of all-in-one business operation suites, that include tools like human resources, payroll, employee management, benefits, and others that businesses critically need to operate as they scale.
Globally, human resource management has become an extremely fertile field, worth over $20 billion annually and predicted to grow to over $50 billion annually by 2030 - creating great opportunity for Justworks to continue to grow. The company is regarded as a market leader, but does see competition in the shape of Paychex Flex, Rippling, Paylocity, and TriNet, among others.
Solutions delivered by Justworks have proven to be extremely popular with SMEs, and this has not gone unnoticed by investors, with the company picking up exceptional amounts of funding. Justworks is known to have sights on going public, though action towards this end has been delayed until global mass-market conditions have settled from a period of volatility. However, the company's 2024 acquisition of the international employment-of-record (EOR) company Via is a promising sign of it's continued strength.
Steph
Company Specialist at Welcome to the Jungle
Insights
Top investors
24% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Nov 2023
$16.9m
LATE VC
Jan 2020
$50m
SERIES E
Total funding: $159.9m
Company benefits
- Paid volunteer work.
- Paid parental leave.
- Work from home opportunities.
- Medical, dental, and vision insurance, plus access to One Medical, Kindbody, and Teladoc.
- Premium access to Headspace, ClassPass stipends, and webinars to support your overall wellness on topics like nutrition, budgeting, mindfulness, and more.
- All Justworks offers include equity, and Justworkers can continue to earn more over time with promotions and tenure.
- Extensive learning & development opportunities through workshops, ExecOnline, Udemy, and BetterUp coaching.
- Engineering Apprenticeship program that supports internal movement and growth
Company HQ
Fulton Ferry District, NY
Leadership
Isaac Oates
(Founder & Directive)Experience as a Senior Product Manager at Amazon before founding Adtuitive and serving as COO for a year. Left this position to spend 3 years as a VP at Etsy, before founding Justworks.
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