Technical Support Engineer, Teads
$65-105k
2-3 days a week in office
Video advertising platform
Job no longer available
Video advertising platform
1001+ employees
Job no longer available
$65-105k
2-3 days a week in office
1001+ employees
Company mission
Teads is dedicated to making ad experiences better for brands, publishers, and consumers.
Role
Who you are
- Are you passionate about technology and interested in solving complex challenges?
- Demonstrated expertise in a technical support or engineering position, ideally in the ad tech sector, with strong skills in resolving technical issues
- Strong communication skills to facilitate effective collaboration with various stakeholders
- A passion for technology and a willingness to dive into complex technical issues
- Ability to work in a fast-paced environment and handle multiple challenges with poise
- Familiarity with Spreadsheets (Excel or Google Sheets) and a willingness to learn more
- Proficiency with text editors such as VS Code, Sublime Text, Vim, or similar
- Good understanding of SQL and a strong desire to continuously self-learn
- Understanding of how the web works and its core elements particularly JavaScript and HTML
- Some knowledge of Chrome Developer Tool for debugging
- Strong scripting skills in Javascript, Python, or others for automating manual tasks
- Basic understanding of Git, and command line commands
- Proficiency in the English language. Additional language skills are an advantage
Desirable
- Prior experience in Adtech
- Some knowledge of Chrome Developer Tools for debugging
- Familiarity with Salesforce and Jira
- Familiarity with Google Analytics, Google Tag Manager, and/or similar tools
- Proficiency in working with APIs and familiarity with API exploration tools such as Postman, Insomnia, or other REST clients
What the job involves
- We have an exciting opportunity for you to join the Technical Support team at Teads
- The role is based in New York City, and as a Technical Support Engineer, you will play a crucial role in providing exceptional technical support to our clients worldwide, ensuring the success of our products and services
- By joining us, you'll have the chance to closely collaborate with experts who are pushing the boundaries of recommendation technology in the open web across multiple fronts
- As a Technical Support Engineer, your primary responsibility will be to deliver advanced technical support to our global clients, ensuring that cases are prioritized and handled within the predefined SLAs
- You will act as a go-to person for technical matters, both directly and indirectly related to your work
- By collaborating with our R&D, AdOps, Account Managers, and Product teams, you will help create and maintain strong collaboration efforts that are essential to our ongoing success
- Provide advanced technical support to our clients globally
- Collaborate with cross-functional teams to tackle complex technical and analytical challenges
- Work closely with account managers to offer technical support for accounts of big and globally known brands
- Conduct calls with clients to effectively troubleshoot and resolve technical issues
- Share insights and ideas that contribute to the improvement of our products and services
- Troubleshoot and provide solutions to various technical issues escalated by the AdOps team
- Ensure that issues reported through different communication platforms (such as Slack, Salesforce, email, etc.) are promptly addressed and resolved
- Use your technical skills to ensure campaigns, pixels, and creatives are set up correctly
- Perform in-depth troubleshooting by pulling data from our database, analyzing it, and providing tailored solutions, insights, and data to marketers
Application process
- Please submit your CV in English
Our take
Teads operates a cloud-based end-to-end technology platform that enables programmatic digital advertising across a global ecosystem of quality digital media. The modular platform allows partners to leverage buy-side, sell-side, creative, data and AI optimization technologies.
The company partners with marketers and agencies, and has a mass reach for advertisers across some of the most well-known publishers in the world, such as Vice, CNN and BBC. After newly hiring talent into some senior roles, the company has enabled itself to switch focus towards providing more resources and service across some of the fastest-growing verticals such as automotive, retail, technology, telecoms, FMCG, travel, and luxury.
In 2025, it was announced that Teads had been acquired by Outbrain for $1 billion. This represents a significant step up for the two companies, which, combined, make the largest open internet business in the world. With an expanded reach of 2.2 billion customers, Teads and Outbrain will merge two of the richest contextual and interest data sets on the open internet.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2015
$13.5m
SERIES B
Oct 2013
$5.2m
SERIES A
Total funding: $49.8m
Company benefits
- Teads Summit - Every two years, all global team members come together to reflect on the previous year and plan for the upcoming.
- Training Program - Our training platform is available for everyone who wants to learn more about our products and offering. Mentorship and Buddy programs are in place in main regions.
- Wellness - A balanced approach to work and health is crucial in building a successful team, so we offer Teadsters gym memberships and healthy snacks at the office to support all aspects of working life.
- Work Hard, Play Hard - We’re not only friends in the office, Teads encourages all members to go to team activities outside of the office.
- Flexible Hours
Company HQ
Greenwich Village, New York, NY
Leadership
Bertrand Quesada
(Co-Founder & CEO)Previously Executive Director of Golog, and CEO of Ebuzzing.
Salary benchmarks
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