Product Manager, Aircall
Integration
Cloud-based call centre and phone system
Job no longer available
Cloud-based call centre and phone system
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To empower every professional to have rich conversations, so they can focus on closing deals and delighting customers.
Role
Who you are
- We value people who are bold, ambitious, collaborative and customer-centric. Even better, the ones who know how to work hard & have fun at the same time
- +3 years of business experience using analytics to drive product results
- Experience in working with integrated softwares, white-label solutions and APIs
- Having worked on core CRMs and/or Helpdesks is a plus (Salesforce, HubSpot, Pipedrive, Zendesk, Intercom…)
- You have been working for a B2B SaaS company for at least 3 years
- You are empathetic and understand the need for your stakeholders to be aligned and compelled to your vision
- Clear, structured thinking and excellent communication skills
- You are fluent in English
What the job involves
- We are looking for an Experienced Product Manager to work on Aircall’s key partners and take our integrations with CRMs, Helpdesks and others to the next level
- This person will have to align with Engineering, Data Analysts, Go To Market teams and Product Marketing to define Aircall’s vision for his/her scope of work and make it a success
- As Product Manager for Ecosystem, you are responsible to create best-of-class integrations with our key partners and make them evolve to provide the right value for the user
- To do so, you will be an active participant in the definition of the vision and strategy of the Integrations scope of Aircall, in order to maximize value for our customers and support revenue growth
- You will discover and present new product insights by analyzing qualitative and quantitative customer data
- You will also be responsible for the delivery of your product by leading a development team with the help of data analysts, backend and frontend developers
- Here are a few examples of topics that could be handled by your team: HubSpot Conversation Intelligence, Salesforce integration, integrated CTI strategy definition, Intercom integration delivery, Public API alignment capabilities, etc
- To do so, you’ll be working with various internal stakeholders for each phase of your product lifecycle:
- Discovery: Sales, Account Executive, Customer Success, Onboarding, Support
- Framing: Design, Data, Product Marketing
- Development: Engineering team, SRE, QA
Our take
Call centres have been a mainstay of sales teams for decades, with the human touch delivering an impression conversion rate of about 30% for inbound calls. However analogue call centres are physical infrastructure-heavy and unable to take advantage of the flexibility afforded by remote and hybrid ways of work. Aircall exists to change that, providing a cloud-based call centre infrastructure that allows sales teams to work from their home offices.
Aircall isn't the only company in this space, and it faces heavy competition from Cloudtalk, another cloud-based call centre solution. However Aircall stands out in the market by its use of open APIs and webhooks, making integration with existing productivity and helpdesk tools much easier, and its superior call quality. Aircall has developed a significant customer base with these strengths, with over 15,000 companies using its platform.
The company has raised significant funding in recent years, highlighting the confidence investors have in their offering. With a rapidly expanding presence in the US, European, UK and Australian markets and recent refresher leadership hires, Aircall could soon be a widely recognised international player in the telephone software industry.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$120m
SERIES D
May 2020
$65m
SERIES C
Total funding: $225.6m
Company benefits
- Food Allowance
- Snacks & Drinks
- Medical Insurance
- Flexible remote policy
- Retirement Savings Plan
- Outings & Events
- Fitness Fund
- Commuter Benefits
- Referral Bonus
Leadership
Jonathan Anguelov
(CSO)Ex Investment Banker & Entrepreneur. Studied Finance at ESCP Business School and co-founded Aircall in 2014.
Pierre-Baptiste Béchu
(VP of Communications Platform)Holds a Master of Engineering from Ecole Centrale de Lyon and a Master's degree in industrial and organizational psychology from Université Lumière Lyon 2. Previously co-founded ClickJob.fr, where they served as CTO.
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