IT Refresh Technician, Divergent Technologies

• Ability to lawfully access information and technology that is subject to US export controls
• Basic to intermediate knowledge of Windows or macOS operating systems
• Experience with laptop setup, imaging, or device deployment preferred
• Familiarity with data migration tools and processes
• Strong attention to detail and organizational skills
• Good communication and customer service skills
• Ability to follow documented procedures and meet deadlines
• Ability to lift and transport laptops and related equipment (up to ~25 lbs)
• Ability to be on-site and move between workstations as needed

Desirable

• Duration: 2-3 months
• We are seeking a detail-oriented Temporary IT Refresh Technician to support a short-term laptop migration project. The technician will assist in transitioning users from one laptop vendor to another, ensuring a smooth rollout with minimal disruption to business operations
• Configure and deploy new laptops according to company standards and imaging processes
• Migrate user data, settings, and applications from old devices to new devices
• Track asset inventory and update records for issued and returned equipment
• Coordinate with end users to schedule migration appointments
• Test newly deployed devices to ensure proper functionality
• Wipe, reset, and prepare old devices for decommissioning or return
• Escalate technical issues to senior IT staff as needed
• Maintain clear documentation of completed work and issues encountered