Cloud Support Analyst, Zafin
Product & pricing lifecycle management platform
Open for applications
Product & pricing lifecycle management platform
501-1000 employees
Open for applications
501-1000 employees
Company mission
To make banks more agile and efficient than ever before, enabling innovative experiences that improve the lives of customers and employees.
Role
Who you are
- Experience with process methodologies
- Solid understanding of business concepts and issues
- Ability to collaborate within a team and cross-functional team environment
- Ability to manage assigned engagement
- Professional presence with the ability to quickly establish personal credibility and demonstrate expertise
- Ability to work in office setting
- Fast paced environment with tight deadlines
- Support offshore hours / multiple time zone
- Post-secondary education in information management, computer science, or related field of study
- Experience supporting enterprise systems, preferably cloud based systems in Azure, AWS, GCP, etc
- Experience in databases and able to leverage your strong SQL skills as part of your investigation techniques for issue resolution and fixes
- Certification(s) in Cloud Technologies
- Knowledge in Java or any other programming languages
- Experience in automation of repeatable processes
What the job involves
- Reporting to the Senior Manager, Cloud Support, the Cloud Support Analyst will collaborate with end users and business stakeholders to identify, troubleshoot, and resolve system and data issues
- The Cloud Support Analyst will also be tasked with identifying and/or implementing improvements to our financial systems in order to streamline business processes
- They will be responsible for working closely with our vendor partners on implementations and enhancements, or when troubleshooting issues
Our take
Zafin is a global provider of a range of digital transformation solutions for the banking sector, with a focus on relationship-based pricing solutions for enterprise grade financial institutions and banks. Clients include Canada’s big five, and further flung giants like the National Bank of Abu Dhabi.
The problem Zafin is solving is a big one for incumbent banking institutions: legacy frameworks and business practices are relatively cumbersome and byzantine in comparison to the nimbler, snappier challenger and neo banks. This means they’re losing out, particularly with the younger generations, who prefer convenience over institutional pedigree.
Zafin’s solution functions as a neat little workaround, allowing banks keen to digitally transform to dodge the hefty delays and sunk costs of retooling their systems from scratch. Banks globally are scrabbling to compete with their attractive, agile digital-first competitors, so Zafin won’t struggle to find customers. This is especially because it’s expanded to cater to neo-banks, too. With such a broad scope and a strong reputation of its own, Zafin is a confident, highly relevant company, which makes it no surprise that Nordic Capital bought it out in 2024. This acquisition will accelerate Zafin's growth and product development roadmap.
Steph
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (2 rounds)
Jan 2019
$17m
LATE VC
Sep 2014
$15m
LATE VC
Total funding: $32m
Company benefits
- Flexible work arrangements - includes opportunities for hybrid work, flexible hours, flexible locations, and various types of paid leave
- Meaningful recognition - we truly value our team members’ contributions and ensure that their achievements are properly recognized and rewarded through areas such as incentive opportunities
- Ownership - we offer a stock option plan that is exclusively for employees who share our sense of purpose and create value that keeps us on our A-game
Company HQ
Downtown Vancouver, Vancouver, BC
Leadership
Al Karim Somji
(Boardmember & Co-Founder)Previously the President of OpCom Solutions, then CEO of Eftia OSS Solutions.
Anugopal Venugopalan
(COO & Co-Founder)Began his career as a Product Manager at Fujitsu ICIM, before moving on to serve as the Director of Pre-Sales at Eftia OSS Solutions.
Dinesh Krishnan
(Chief Commercial Officer & Co-Founder)Previously in management at SBI Capital Markets, before moving on to serve as Vice President of DSP Merrill Lynch.
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