Project Specialist, FourKites
Network Growth
+ Stock options
Real-time supply chain visibility platform
Open for applications
Real-time supply chain visibility platform
501-1000 employees
Open for applications
+ Stock options
501-1000 employees
Company mission
To drive end-to-end supply chain orchestration, with visibility as the foundation.
Role
Who you are
- You love variety and can manage multiple projects at the same time. You can jump from a call to an excel spreadsheet to a cloud CRM with ease, and execute flawlessly in each thing you do. You are obsessively organized, detail-oriented, and driven
- You thrive in fast-paced environments and are comfortable with ambiguity and lack of structure
- You enjoy solving challenging problems using critical thinking and creativity
- Entrepreneurial spirit - you make things happen and proactively step up when you recognize an opportunity
- Intelligent with strong verbal and written communication skills
- Superior organization skills and attention to detail
- Comfortable talking to a wide variety of people, including senior leadership
- Insatiable curiosity - you love learning new things
- Bachelor's degree from an accredited university preferred but not required
- Proficient in MS Office, Google Apps, and CRM tools
- Customer-facing experience
- Experience in logistics or SaaS a plus
What the job involves
- As an Operations Associate with FourKites you’ll be the mastermind behind our customers’ success - managing our customers and carriers experience through your relationships and technical expertise
- You’ll become an industry expert, partnering with shippers, brokers, and carriers to unify communication in one place - the FourKites platform
- You’ll wow them with your quick and flawless execution of our carrier and broker onboarding process. The Operations Associate role offers full-time and part-time schedule options for qualified candidates
- Onboarding carriers to our platform - using creativity to solve unique and changing problems, solutioning to decide how a carrier will integrate with FourKites
- Leading carrier calls, setting follow-up tasks, and action items
- Ability to navigate and understand enterprise level software & diagnose and solve complex technical and operational problems
- Understanding customer and company business objectives to determine and execute on carrier onboarding and compliance goals
- Providing regular updates on onboarding and compliance progress to customers. Direct, independent, and regular interaction with customers including presentations and decisions on what work to take on and how to best go about taking on that work
- Maintaining clear, updated, and accurate records in our CRM as well as updating other relevant internal documentation
- Identifies and implements best practices for capturing and utilizing visibility data
- Engages carriers to improve operations and tracking quality through proactive account management
- Monitors data and collaborates with carriers and shippers to resolve issues promptly
- Provides regular updates on implementation progress and challenges
- Coordinates with customers and support teams to prioritize issue resolution
- Liaison with carrier onboarding teams to enhance experience
- Manage carrier dependencies to accelerate adoption
- Collaborating cross-functionally with Marketing, Sales, and Engineering to streamline processes and improve our product
- Completing strategic projects as assigned and collaborating to complete company and department OKRs
- Acting as a stakeholder and a voice for Operations and our carriers, providing product feedback and serving as a product subject matter expert
- Responsible for achieving individual quarterly OKRs and KPIs
Our take
The trucking industry has long struggled with inefficiencies, particularly due to a lack of visibility and shipping data. This often results in trucks underutilizing their capacity and driving empty miles. While Electronic Logging Devices (ELDs) have been introduced as a solution, they haven't motivated drivers employed by trucking companies to address these inefficiencies.
FourKites offers a digital platform that enhances visibility and efficiency in trucking routes and cargo capacity, reducing the number of empty miles. Rather than focusing on trucking companies or drivers, FourKites targets businesses that require shipping, aligning with their financial incentives to improve logistics efficiency.
Amid a competitive landscape of startups addressing inefficiencies in trucking, FourKites has found success by partnering with shipping companies and businesses that need their services. by making shipping partnerships contingent on using their technology, FourKites bypasses driver reluctance and delivers real efficiency improvements for the entire shipping process.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2022
$10m
LATE VC
Mar 2021
$100m
SERIES D
Total funding: $211.6m
Company HQ
West Loop Gate, Chicago, IL
Leadership
Matthew Elenjickal
(Founder & CEO)Matthew spent half a decade at i2 Technologies and served as an Oracle Consultant, before taking an MBA at Northwestern University. On graduation, they founded FourKites in August 2014, serving ever since as CEO.
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