Strategic Account Manager, Amber Electric

• At Amber, we want to hire self-starters who are eager to learn and are comfortable working in a changing environment. Some of the key traits we are looking for in this role:
• 7+ years of experience in B2B SaaS account management, customer success, or enterprise sales
• Background in either energy retail, SaaS, energy tech (e.g. EVs, emobility, residential batteries, solar PV) or similar industries with strong grasp on relevant trends and implications
• Proven track record managing and growing large, complex enterprise accounts ($ hundreds of thousand + ARR)
• Experience leading complex renewals, expansions, and contract negotiations with procurement and legal teams
• Strong executive presence with the ability to engage and influence C-level and VP-level stakeholders as well as motivating cross-functional teams to capture opportunities
• Deep understanding of SaaS business models, usage-based metrics, and customer lifecycle management
• Highly skilled in cross-functional collaboration and navigating complex internal organisations
• Data-driven, curious and structured mindset with experience using CRM, forecasting tools, and account health metrics
• Excellent communication, presentation, and stakeholder management skills
• Comfortable working in a fast-paced, scale-up environment, with a strong bias towards action and motivated by outcomes and performance
• Even if you don’t meet 100% of the requirements listed above, we still encourage you to apply

Desirable

• We’re at a critical moment in taking the business to scale in Europe. You’ll be joining a rapidly growing regional team of more than 15 colleagues, and be part of a global team of over 150, with expertise across energy, technology, marketing, and operations
• This role sits at the heart of Amber’s mission to accelerate the transition to 100% renewables
• You will be joining a passionate, purpose-driven team where your work will have a direct impact on reshaping the energy industry and empowering customers to take control of their energy usage
• As Strategic Account Manager, your mission will be building trusted, long-term relationships with our utility partners, maximising the value they - and their customers - achieve with Amber. Ultimately, you’ll be solving for account growth, retention and expansion
• Own and grow a portfolio of strategic utility accounts across Europe, serving as a primary point-of-contact and trusted advisor to client stakeholders from delivery teams to executive sponsors
• Lead end-to-end account strategy to ensure partners achieve consistent, measurable value from Amber from onboarding to renewal, while driving revenue growth for Amber
• Build and maintain multi-threaded relationships across executive, technical, operational, and procurement teams
• Lead client business reviews (EBRs/QBRs) focused on value realisation, ROI, and long-term partnership
• Monitor account health, proactively mitigate risk, and manage escalations to ensure retention and satisfaction
• Collaborate cross-functionally with Sales, Product, Tech & Support teams to deliver business outcomes
• Drive alignment on strategy and progress with internal stakeholders including exec
• Act as the voice of the customer, influencing product direction and internal priorities
• Maintain accurate forecasts, account plans, and CRM documentation
• You will be working predominantly remotely, with Amber’s flexible culture allowing you to shape your schedule around core collaboration hours
• Amber is an Australian-based company, which means that your core hours of work will be 7am - 10am, Monday to Wednesday (occasional Thursday) London time
• This is to allow some collaboration and crossover time with your Australian colleagues. How you work outside of our core hours is entirely up to you
• We have a flexible working culture at Amber, with various arrangements available to suit your work-life balance

• A screening interview with our talent team
• An intro call with the hiring manager
• A take-home assignment to work on in your own time
• A follow-up panel interview built around an assignment that should take no longer than one evening to prepare for
• A potential final chat with one/two of the founders or exec team