Technical Operations Assistant, Greyparrot AI
3-4 days a week in office
AI-powered computer vision software for recycling automation
Posted today
AI-powered computer vision software for recycling automation
21-100 employees
Posted today
3-4 days a week in office
21-100 employees
Company mission
To improve recycling efficiency and minimise the environmental impact of waste.
Role
Who you are
- Background in field service, maintenance, or installation work involving electrical or mechanical systems. Strong hands-on troubleshooting skills and practical experience are essential
- Hands-on & Practical Attitude: Comfortable rolling up sleeves to get the job done — whether it’s repairing hardware on-site or packing a unit for delivery
- Field-Ready: Willing and able to travel to field sites when necessary to conduct installations, repairs, or assessments
- Organisational Skills: Experience managing stock levels, tracking unit movements, and handling logistical workflows
- Clear Communicator: Ability to liaise between multiple teams and external couriers; confident in communicating updates, issues, and solutions clearly and efficiently
- Problem Solver: Comfortable dealing with ambiguity and taking initiative when processes are incomplete or evolving
- Team Player: Willing to support both the Logistics & Support and Hardware teams, and capable of stepping into various roles during staff absences
- A UK Driving Licence will be necessary
Desirable
- Knowledge of a European language
- Experience in the waste management industry
What the job involves
- As a Technical Operations Assistant, you will play a hands-on role in supporting the deployment, maintenance, and quality assurance of our hardware systems in the field. You’ll work closely with our Logistics & Customer Support Lead and act as a counterpart to the Customer Support team, focusing specifically on the hardware support side of customer operations
- This is a junior, versatile role ideal for someone comfortable working with their hands, travelling to customer sites, and assisting with a wide range of technical and operational tasks. You’ll also interface regularly with the Hardware Engineering team to escalate technical issues and feed back insights from the field
- Hardware Support & Troubleshooting:
- Assist with hardware-related issues as they arise. Support quality control tasks such as stock checks and unit clean-ups, and coordinate with Customer Support and Hardware teams to resolve or escalate faults
- On-Site Repairs & Field Work:
- Visit customer sites, such as waste recycling facilities, to support the diagnosis and repair of hardware, acting as a hands-on support person for field operations
- Installation Support
- Assist for site assessment, installation coordination and logistical planning related to installation work. Participate in installation work, this includes working at heights (training will be provided)
- Stock & Production Tracking:
- Maintain and update the production and units (hardware) tracker, ensuring visibility of unit locations and status at all times. Monitor unit movements and manage coordination for dispatching units to various field sites. Provide weekly report on units movement
- Logistical Coordination:
- Serve as the liaison between internal teams and external local and international courier services as well as customers. Organise pickups and deliveries, especially during periods of team leave (e.g., Logistics Ops Lead annual leave), ensuring seamless logistical flow. Handle shipping documentation and keep records organised
Salary benchmarks
Our take
Some 60% of the 2 Billion tonnes of solid waste produced globally each year ends up in open dumps and landfill, causing major environmental impact. While global recycling rates are just 14%, a consequence of inefficient recycling systems, rising labour costs, and strict quality requirements imposed on recycled material. Hence Greyparrot is responding to a major opportunity of applying waste recognition software to boost recycling efficiency, reduce impurities and support scalability.
Greyparrot AI helps companies work in a circular economy by highlighting inefficiencies in sorting at waste facilities. The artificial intelligence vision can spot items on a conveyor belt faster and with better accuracy than a human. Their system automatically identifies different types of waste, providing composition information and analytics to help facilities increase recycling rates.
The opportunity for Greyparrot is clear, and the startup’s goal is to become the most accurate and widely used waste recognition software, unlocking the financial value of waste whilst having a measurable impact on the environment.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
50% female employees
Company
Employee endorsements
Team energy
"One word to describe the team at Greyparrot would be: passionate. We care about the mission and everyone feels valued and trusted in their role to..."
Funding (last 2 of 3 rounds)
May 2022
$11m
Series A
May 2020
$3.8m
Total funding: $16.3m
Company benefits
- 🏡Customised Hybrid Working: Enjoy the flexibility of a personalised work arrangement between the office and home at you and your team's discretion, depending on the role
- 📈Employee Stock Option Scheme: Be part of our success and share in the growth with stock options
- 🏖️25 Days Holiday + BH (UK employees only): Embrace a generous annual leave, with 25 days plus bank holidays to recharge and rejuvenate. Additionally, carry over up to 3 unused holiday days each new year
- 👶Enhanced Parental Leave: Experience comprehensive support with enhanced maternity, paternity, adoption, or shared parental leave
- 🚴 Cycling Benefits: Take advantage of our cycle to work scheme, allowing you to purchase a bicycle through salary sacrifice, saving at least 26%, or opt to rent a bicycle for up to 12 months
- 💼 Home Office Budget: Enhance your remote work setup with a yearly budget of £500 dedicated to equipping your home office with the tools and resources you need for optimal productivity
- 🧘♂️1-1 Mental Health Support: Prioritise your mental well-being with personalized support and 1-1 therapy provided by Spill
- 🎓Learning and Development Budget: Invest in your professional growth with a dedicated budget and support from Sunlight for £500 per year
- ☀️Summer Friday Half-Days: Celebrate the warmer months with Friday half-days
- 🍏Unlimited Healthy Snacks: Fuel your day with a variety of fresh fruit, tea, coffee, and healthy snacks every time you’re in the office
- 💰Competitive Salary: Salary band available upon application.
- 🌍Nomad Working: Immerse yourself in the freedom of nomadic work with our 12-day allowance, in your chosen remote locations (within a 2hr Time Zone).
Company values
- IMPACT - Dream big: We rally around our ambitious goals with a unified mission to save the environment. It’s what fuels our pursuit of excellence and ignites the spark of innovation in everything we do
- AGILITY - Scale Flexibly: The world never stands still and neither do we. We embrace change with a glass-half-full attitude, remaining adaptable but intentional about where we’re heading. Our “everything is solvable” outlook helps us iterate and learn quickly to deliver innovative solutions effectively
- INTEGRITY - Lead by example: We embody the change we wish to see in the world, leading with honesty, authenticity and humility, even in the face of difficulty. Guided by unwavering standards, we honor our commitments to our team members, customers, and communities
- CURIOUSITY - Embrace the unfamiliar: We are experimentalists by nature. We challenge ideas to unlock their full potential while respecting the individuals behind them. We keep our egos in check, embracing feedback as a catalyst for growth
- CUSTOMER CHAMPION - Empower the Customer: We understand our customers intimately and equip them with the tools they require to achieve their objectives. We place their needs at the forefront, balancing profit with sustainability. We work collaboratively with the understanding that their success is key to fulfilling our ambitions
Company HQ
Bermondsey, London, UK
Articles
Leadership
Mikela Druckman
(CEO)Previously worked in the fields of computer vision and augmented reality and was Chief Commercial Officer at Blippar.
Ambash Mitra
(CPO)Founder of Blippar and investor in AI, AR, food tech and genomics.
Diversity, Equity & Inclusion at Greyparrot AI
Kaitlyn Crossley (VP of People Operations)
- Statement of Policy - Greyparrot is committed to encouraging equality, diversity and inclusion amongst our team and eliminating discrimination. The aim is for our team to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. We are also committed against unlawful discrimination of customers or the public.
- This policy's purpose is to:
- 1. Provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time.
- 2. Not unlawfully discriminate because of the Equality Act 2010 protected characteristics of: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, and ethnic or national origin), religion or belief, sex, and sexual orientation.
- 3. Oppose and avoid all forms of unlawful discrimination. This includes in: pay and benefits, terms and conditions of employment, dealing with grievances and discipline, dismissal, redundancy, leave for parents, requests for flexible working, selection for employment, promotion, training or other development opportunities.
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