Lead Site Reliability Engineer, Kraken.tech
$170-200k
+ Equity Options
End-to-end, AI powered operating system for utilities
Posted today
End-to-end, AI powered operating system for utilities
1001+ employees
Posted today
$170-200k
+ Equity Options
1001+ employees
Company mission
To make a big green dent in the universe by helping utilities transform their operations to improve the lives of 1 billion people by accelerating the energy transition.
Role
Who you are
- Excellent communication skills, working effectively with developers, product managers and other business stakeholders to understand and deliver impactful projects and reliability improvements
- Record of successfully and consistently delivering critical path projects, on time and at scale
- Meticulous organisation and planning skills
- Experience of mentoring and coaching a team to perform at a high-level of quality
- Experience managing and supporting a large-scale internet-facing distributed systems, for millions of customers
- Good experience with AWS and a programming language. We use a lot of different AWS services and not just the standard few
- Knowledge of security best-practices, security and CI/CD tooling, and methodologies
- Previous experience in leading technical delivery for small, highly-autonomous teams
- Previous experience as a technical individual contributor, preferably as a Site Reliability Engineer
- Track-record of effective collaboration with other teams and departments to drive holistic outcomes
- A proactive, innovative mindset with the ability to drive continuous improvement
- Previous experience working in a remote-first asynchronous global team
- Familiarity with some of our tech stack:
- PostgreSQL, or a similar RDBMS, particularly in Amazon RDS at scale
- Docker and Kubernetes, we use Amazon EKS in production
- Python
- Datadog, or a similar logging/monitoring tool
- Messaging queues, event-driven async processing or similar technologies - we use RabbitMQ
- Terraform, or a similar infrastructure-as-code tool
- Experience with a Linux distribution
What the job involves
- As a Lead Site Reliability Engineer within the newly created ‘Product Reliability’ team, you'll be responsible for ensuring the availability, performance, and scalability of the products on our platform
- Your proficiency in leading technical teams that support products serving millions of customers will ensure stability and high performance for our brands and clients
- You will keep up with best practices in building products for scale
- Your communication skills and attention to detail will be indispensable as you pinpoint areas for enhancement, ensure optimal product performance, and continuously improve our platforms reliability and efficiency
- Have ownership of the Product Reliability team within Platform, working closely with the Director and Heads of Platform Engineering to define strategic objectives and team direction
- Manage team priorities and ensure initiatives are completed within deadlines
- Collaborate regularly and effectively with the Staff Platform Engineer in your functional team to deliver the technical implementation of the team’s strategic priorities
- Lead delivery of major initiatives on clear timelines
- Partner effectively in the wider Platform Engineering team to deliver outcomes
- Build a strong culture of open communication where teammates can ask questions without fear, promoting a positive and inclusive team environment
- Line-manage the engineers in the Product Reliability team
- Set clear performance expectations and goals for team members
- Regularly review individual and team performance, offering actionable insights and constructive feedback to support and grow team members
- Deliver technical improvements such as small features and bug fixes
- Support team delivery through code reviews, technology research and architectural guidance
- Provide support for service offerings owned by your team
- Help solve interesting and difficult problems. There’s a great opportunity for disruption in the global energy market
Our take
Kraken is an AI-powered platform for utilities, helping energy, water, and telecom companies automate their operations and improve customer service. Its an end-to-end solution making it easier for utilities to improve and cut costs while also enhancing their service quality.
Its success speaks for itself too, with clients like EDF, Tokyo Gas, and Octopus Energy. With over 60M customer accounts managed across 30 countries, Kraken is making waves by reducing operational costs by 40%, proving its ability to deliver results.
Most recently, the company acquired Jedlix, a leader in smart EV charging. This deal expands Kraken's ability to offer smarter, greener charging solutions and is a sure way for the company to see even more success as it continues to scale globally.
Kirsty
Company Specialist at Welcome to the Jungle
Meet the team
17 people
Nina Möger, Transformation Director
Insights
Company
Funding (last 2 of 4 rounds)
Sep 2019
$0.2m
GRANT
Dec 2017
$7.4m
SERIES A
Total funding: $8.6m
Company benefits
- Equity option scheme: Everyone who works at Kraken owns a part of the business with shares in the Octopus Energy Group. So as the company grows we all benefit
- Holidays: We don't count your holiday days. We trust everyone to work hard and take as much time off as they need
- Flexible working: We're happy for you to work in a way that's best for you. Need to pick the kids up from school or work from home? That's not a problem. It's important to us that everyone has a positive work-life balance
- Free breakfast: Our offices are always stocked with fresh fruit, breakfast, snacks, great coffee and soft drinks. Weekly on a Friday we all get together (including virtually) for company updates and drinks
- For parents: We can arrange access to tax free childcare, as well as maternity and paternity pay
- Team events and activities: Participate in team events and cohesion activities to build stronger connections
Company values
- Freedom & Responsibility
- Get Sh*t Done
- Customer Obsessed
Company HQ
Fitzrovia, London, UK
Articles
Leadership
Amir Orad
(CEO)Amir joined Kraken in 2024 as CEO. Prior to this, they were the CEO and Chairman at Sisense for over 8 years. They also worked at NICE Actimize for over 7 years, serving as the CEO for 4.
James Eddison
(Co-Founder & CTO)Experienced CTO having previously served at Tangent Comminutions, Tangent Labs, and Clairpoint.
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