Enterprise Customer Success Manager, Silverfort
West Coast
More information about location
Unified identity protection
Job no longer available
Unified identity protection
201-500 employees
Job no longer available
More information about location
201-500 employees
Company mission
To bring identity security everywhere, and allow organizations to operate without fear or disruptions.
Role
Who you are
- Proven track record (5+ years) of relevant experience in Post Sales / Customer Success / Solution Architecture
- Strong technical aptitude (cybersecurity/identity is a plus) demonstrating credibility as a strategic advisor to support customers, partners, and internal teams
- Demonstrated business acumen – ability to work with customers to understand and map business value, identify risk to non-renewal, and nurture long term relationships
- Established ability to proactively build and maintain executive relationships with the C-Suite within Fortune 1000 accounts
- Experience managing customers with 6-figure+ ARR contracts
- Excellent active listening, presentation, and communication skills
- Exceptional attention to detail and organization – customer follow up, project/escalation management, and strategic alignment
- Strategic thinker – ability to ask probing questions, develop trust, and proactively assess risk and opportunities
- Motivated team player and relationship builder, incredible interpersonal skills, and able to navigate challenging conversations if necessary
- Knowledge in Networking and Information Security. Cyber Security & Cloud Technologies background is an advantage
- Proven knowledge working with Linux and Windows (AD, Domain Controllers)
What the job involves
- As an Enterprise Customer Success Manager at Silverfort, you will play a crucial role in ensuring the success and satisfaction of our Enterprise customers
- You will collaborate with cross functional teams to deliver maximum value to your book of business
- From initial onboarding through adoption to renewal, you will build strong relationships with all levels of the customer from users to decision makers, continuously reassess ways to deliver additional value, and act as the voice of the customer internally to help drive customer-centric innovation
- Serve as the primary point of contact for 30-40 Enterprise customers, fostering strong relationships built on trust and collaboration
- Regularly conduct check-ins, technical health checks, and EBRs with customer leadership to understand the unique business objectives and challenges of each customer and align Silverfort's solutions to effectively meet their needs
- Partner with your Customer Solution Specialist to onboard and implement Silverfort's solutions for new customers and ensure adoption, drive satisfaction, and minimize Time-to-Value
- Develop and execute strategic account plans, outlining clear objectives, milestones, and success criteria across the Customer Journey
- Identify opportunities for expansion based on the customer's evolving needs and Silverfort's product roadmap
- Analyze key leading metrics for retention and success to ensure that customers are happy, maximizing value, and are set up for successful renewal and expansion
- Act as a customer advocate within Silverfort, representing the voice of the customer and providing feedback to internal teams on product enhancements, feature requests, and areas for improvement
- Proactively address any customer concerns or escalations, working with cross-functional teams to ensure timely resolution and a positive customer experience
- Work with Sales and Marketing to identify case studies and referenceable items to help support the Silverfort Customer Community at large
Our take
Cyber attacks are shifting their focus to identity, exploiting the complex web of interactions between humans, machines, clouds, and applications. Traditional security tools struggle to keep pace, leaving gaps in authentication and vulnerable entry points for hackers.
Silverfort takes a holistic approach to identity security. Instead of replacing existing platforms, it sits above them, providing a "second opinion" on every authentication. The company's agentless technology monitors all interactions across the organisation, including legacy apps and endpoints, detecting and preventing threats in real-time. This all-encompassing view allows Silverfort to identify suspicious activity and intervene before breaches occur.
With impressive revenue growth and customer acquisitions, Silverfort has recently closed a successful funding round, valuing the company at around $1B. As cloud and hybrid environments become the norm, Silverfort's approach positions the company as a frontrunner in securing the complex identities shaping the future of work.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 4 rounds)
Jan 2024
$116m
SERIES D
Apr 2022
$65m
SERIES C
Total funding: $222.5m
Company benefits
- Silverfort Care & Wellness: Employees’ wellbeing matters, which is why we reimburse up to $100 USD monthly for personal care and wellness
- Stock Options Plan: All permanent employees receive stock options since they are fundamental to our success
- Quarterly Recharge Days: In addition to your annual leave, we have quarterly recharge days so our entire team can enjoy a long weekend
- Volunteering initiatives: We believe in giving back, and offer paid leave to volunteer for a cause or charity of your choice
- Company events: We host the best parties, QBRs, SKOs and more. Check out our photos to see some of the fun we’ve had together over the years
- Personal Development Sessions: Learn new skills and tools with our quarterly workshops and personalized development programs
Company HQ
Fenway–Kenmore, Boston, MA
Leadership
Hed Kovetz
(Co-Founder & CEO)Launched Silverfort in 2016 and served as the VP of Product until 2017 when they became the CEO. Prior to this they worked as a Cyber Security Product Manager at Verint.
Yaron Kassner
(Co-Founder & CTO)Previously a Data Science Consultant at Cisco. They also gained experience at Microsoft as a Software Development Engineer Intern.
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